Zaful reviews and complaints 188
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damaged items
I had quite a bad experience with Zaful. Wish I'd checked the reviews before ordering. I ordered several items few months ago. Most of the items that arrived didn't look nothing like the pictures on their website. Material was very cheap, sizes were tiny and some items were damaged. Communication was useless, they don't have any interest in helping their customers. Finally got a return postal address in China from them. But I'm not sure they'll refund my money. I'm very scared that I may have lost $300 because of them. I don't want their ugly clothes! This experience has served as an important lesson. Don't order anything from Zaful.
awful!
I ordered a skirt on October 25th. It's now December 14th, but still there is no item delivered. They have a customer service on Facebook and it's the only way to reach them. They told that they can't give me a refund. Then I asked to resend the item, but they said that item is no longer available. I checked their website and found the skirt I ordered. So, I contacted them again and said that there is my item in their online store. They replied that information on their website is false and they are just expecting to come. But they also promised sending it to me, when they'll get my item. Well, I'm not sure if I will ever get anything. I do not recommend buying anything on Zaful. I have been waiting too long and don't actually don't need that skirt anymore. But I hope I'll get something, because I paid money for it.
I feel I have been scammed
I placed an order the first of Sept and still have not received my order. I placed 2 more orders shortly after that and also have not received those. They told me that this was shipped a week I ordered, but when I try to track my orders it doesn't let me. When I try to contact them by phone the answering machine just says that I have reached Magic Jack. When I try to send an email, they never get back with me. I think these people scam Americans and I know I'm never going to get my order. I'm will warn others about this website. I would like an refund but will never get that either. Lesson learned.
received wrong item
I ordered a green sequin skirt but I received a black and white hat. I submitted a ticket but when I tried to reply to their response, I got a message saying the ticket was deleted. I then contacted their chat service and was told to email Zaful. I emailed them and I never received a response. I tried to submit a new ticket and I keep getting a message saying the verification code is incorrect. I have been trying to contact someone through the chat service and I can't get anyone. I WILL NEVER PURCHASE FROM THIS COMPANY AGAIN!
How did you get a hat instead of a skirt? Now I am scared that my 3 dresses will not come. This is upsetting!
Replied
non-receipt of order
I placed an order for 1 item for which my credit card was charged on 9/10/15. Received email saying order had shipped. I've never received the order. The Zaful customer service webpage says that their phone service is down, the customer service online messaging page does not allow me to send my message ("the order number is wrong"), and the online chat service is for "pre-sales" conversations only. I will not order from Zaful.com again.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly send me a private message stating your order number or your account email address . Here is link: http://support.zaful.com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Zaful Customer Service
It's been over a month and I have not received my order from Zaful. If I am lucky enough to get someone on the phone, they give me the run around about how it was shipped the same day I ordered and it should be here anytime. This place is a fraud. Tracking numbers are made up and you can not get any real service. Beware!
They are based overseas.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
It took several months for my order to arrive. Two items were not included because they had been discontinued. I got no refund on those items. The "ticket" they had me fill out did no good. I kept getting the same response each time - as if it was my fault the problem occurred. When I finally did receive my partial order, the items were crammed into a plastic mailing envelope that had been repeatedly re- taped. The items were badly wrinkled and none of them fit properly. Once again it was MY fault the problems occurred. The response, which is one they ALWAYS use had to do with my inability to order the proper size. I told them I used their size charts, and I explained the measurement differences. They CLOSED the ticket letting me know they had tried to reason with me, but failed. Also, for each question I submitted, I would get 4 responses all saying exactly the same thing. I strongly suspect that Rosegal is the same company. DO NOT order from these people.
I have ordered 2 x items from Zaful:order no: UU1510111113836000087 on the 13 October 2015 Shipping no [protected] - sku [protected] + UU1510170032313839 on the 22 October 2015 shipping no [protected] - sku [protected]. I have not received anything as yet.
I ordered goods on 28th September 2015 and have not received them. I cannot contact them as they say the order number is wrong but it is the one i was given!
I returned the whole order, but haven't received refund
I have placed large order on the website www.zaful.com, because the prices were small and the items looked adorable on the pictures. But of course, there were some drawbacks. The clothes were made from cheap-quality fabrics. As well as these items didn’t look the same as on the website. I was upset and returned almost the whole order. I still haven’t received the full sum back.
I ordered 4 bathing suits, waited 3 weeks for them and when i got them they were so extremely small. I tried to return them but their policy says you cannot return clearance items so i only got 20% of my order back. Make sure you use the size chart!
Worst company ever!
The worst products I've ever purchased! I'm so disappointed I've wasted my money on garbage. I ordered five dresses and none of them looked like pictures posted on their website. I try send back and find out it gonna cost me $80 ! so i don't want spend more money i already spend . ZAFUL company definitely know about it nobody gonna spend money again to send back this garbage! WORST COMPANY EVER!
I have placed large order on the website www.zaful.com. The clothes were made from cheap-quality fabrics. As well as these items didn’t look the same as on the website. I wonted return whole order, but I see they don't want refund money, but giving me some kind of Z wallet (which is store credit) and i don't want send and spend more money for shipping if they not gonna refund my money, so this company is spam end they just make money from nothing to full people! i don't want ever buy anything from this company, so why i have to send items end spend more money for shipping?! items (dress) was short and cheap and miserable like they made for 10 years of girl? I am so upset what i pay money and i can't even give to someone this "dresses" or something look like dresses they are so cheap! this company should not exist they are miserable, i can't call them phony number is NOT working and NO live chat and customer service is OWFULL and FROUD ! this side should be close but how return my money can anybody tell me? i believe it should be some service where i can complain and get money back? ORDER NUMBER U1601201822190769 this is 2 attachment $68 dress, is this dress look a like for $68 ?!
Replied
they delivered bad-quality clothes
Don’t order from the website www.zaful.com. I have bought white blouse and white pants from them, but the order was badly packaged and therefore my blouse and pants were dirty. As well as the blouse has several small holes, and I haven’t noticed them before. It was terrible to waste large sum for the clothes, which we torn and dirty. Stay away from this company and don’t waste your time.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review.
We offer our sincerest apologies to you for the issue.
Could you please offer us the order number or your email address under our comment so that we check for you?
If any question, please email to support@zaful.com.
Yours sincerely,
Zaful.com Customer Service
I had placed online order with zaful.com .in dec still not received the material .More than 3 months over . Every time i write to them i am given a tracking number .
I ordered a bikini in February and still haven't received it. Keep being told its on its way. Wait 3 to 5 days. Still haven't received it. Where the hell are they.
The phone# is discounetted can't find out about my order that I've been charged for!
I had ordered two things and cancelled one and the cancelled one didn't return the money back onto my card. It's been about 3 1/2 weeks since I haven't gotten my shoes and pair of clothings in the mail.
And it's saying my order is not to be found when I try tracking it.
Please contact me back.
Thank you,
Email is macieefalk@hotmail.com
You are the worst company .. I ordered my stuff from a month ago it still says it's processing... every time I call the customer service line it rings 3 times and hang up.. I will be taking this to court ...it's cheap things but at the end of the day you guys are bad business ... THE WORSTTTT
Me gusta mucho su ropa, la calidad es buen, tuve algún problema con la talla, pero fue porque no leí bien el size board... Muy buen servicio contestan rápidamente. Me llego TODO lo que pedí, y les cuento que no fue poco. Me gasté aproximadamente 180 €... muy buena la recomiendo. Mejor la app que la pág web
I placed an order two months ago. It still hasn't arrived. Every time I check up on it they keep sending me a link to track my order but that tracking site doesn't show where my order is. Now my order is late. It's been two months. I want a refund...
I ordered swimwear around 30th August, I still have not received my goods
Where are my goods I have paid it was not given to me for free. I tried tracking the parcel and that doesn't give me any positive feedback, Has anyone in South Africa received there goods.
Dear Sir / Madam
On March 31st I placed an order on your website for 2 swimwears . I paid for to of them by credit card . I received a confirmation of my order via email. It has been 8 mounths already and my order hasn't arrived yet . Please send out my order .
Your sincerily Irida Reci
Absolutely shocking ! Placed a order on 24th September 17 and it's now 18 days later... still nothing that I have paid for! ... I understand about distance but it's not even stated with the courier and still with you ! Shocked at the lack of customer support and how hard it is to get in touch with someone human !
Zaful - they deliver orders too slowly
I have ordered some clothes for summer vacation from the website www.zaful.com. I thought that they would deliver order, because I have ordered it one month in advance. I patiently waited even when the deadline was over. The seller replied to my messages and told me that day by day I would get the order. I have already bought some other things and decided that to apply for refund. Don’t deal with them.
Read full review of Zaful and 13 commentsZaful In-depth Review
In Summary: Zaful is a fashion-forward online retailer that offers a wide range of trendy clothing and accessories at competitive prices. The website is user-friendly with a visually appealing design, though the mobile responsiveness could be improved. Product selection is diverse, with a variety of sizes, although availability can be an issue. Pricing is affordable, with frequent promotions and discounts. The ordering and checkout process is straightforward, with multiple payment options. Shipping options are varied, but delivery timeframes can be lengthy. Product quality is generally good, with items mostly matching their online descriptions. Customer service is adequate, with a reasonable return policy. User reviews and community feedback are mixed, and while Zaful engages with its community, the authenticity of reviews can be unclear. Sustainability and ethical practices are not prominently featured, and there is limited information on eco-friendly initiatives. Zaful offers a loyalty program with benefits for repeat customers. Security and privacy measures are in place, but details on data handling could be more transparent. Overall, Zaful provides a satisfactory shopping experience with room for improvement in certain areas.
Website Usability and Design: Zaful's website boasts a modern and stylish layout that is easy to navigate. The visual appeal of the site is high, with vibrant images and a clean design that showcases their products effectively. However, some users may find the mobile experience less seamless than the desktop version.
Product Range and Selection: The retailer offers a broad array of clothing and accessories, catering to various styles and preferences. While Zaful is known for its trendiness, some customers have noted that sizes may run out quickly, which can be a limitation for those looking for specific items.
Pricing and Value for Money: Zaful's pricing is competitive, making it an affordable option for fashion enthusiasts. The site regularly features discounts and promotions, which provide additional value for money. When compared to competitors, Zaful holds its own in terms of affordability.
Ordering and Checkout Process: Placing an order on Zaful is a hassle-free experience. The site offers a range of payment options, including major credit cards and PayPal. However, there are limited options for order customization.
Shipping and Delivery: Zaful provides various shipping options, but costs can vary. Delivery timeframes are not always consistent, and some customers have reported delays. Products generally arrive in good condition, with packaging that protects the items during transit.
Product Quality and Accuracy: The quality of materials and fabrics is generally in line with the affordable pricing. Durability can vary by item, but most products are true to the descriptions and images provided online.
Customer Service: Zaful's customer service is accessible, with multiple channels for support. They are reasonably responsive and offer efficient issue resolution. The refund and return policies are standard for the industry.
User Reviews and Community Feedback: Customer testimonials on Zaful's website are mixed, with some users reporting positive experiences and others noting issues. The authenticity of ratings and reviews can sometimes be questioned, but the company does engage with its community through social media and other platforms.
Sustainability and Ethical Practices: Information on Zaful's sustainability and ethical practices is not prominently displayed, making it difficult to assess their commitment to eco-friendly initiatives and labor conditions.
Loyalty Programs and Incentives: Zaful offers a rewards program that provides points for purchases, reviews, and other interactions. Members can enjoy benefits and exclusive offers, which enhance the shopping experience for repeat customers.
Security and Privacy: The website employs standard data protection measures to ensure user privacy. While the privacy policy is available, more detailed information on user data handling would be beneficial for transparency.
Overall Shopping Experience: Zaful delivers a satisfactory overall shopping experience with a strong product selection and competitive pricing. While it compares favorably with similar retailers in many aspects, improvements could be made in mobile responsiveness, delivery consistency, and transparency in sustainability practices. Shoppers looking for trendy, affordable fashion will find Zaful to be a viable option, but should be aware of potential size availability and delivery timing issues.
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