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4.2 443 Reviews

YuppTV Complaints Summary

347 Resolved
96 Unresolved
Our verdict: You can expect a very good level of service from YuppTV. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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YuppTV reviews & complaints 443

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5:24 am EDT
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YuppTV annoying advertisements on yupptv

There are some issues which are enough to kill your fun.They have very bad habit of showing the same advertisement frequently.
Let me highlight those issues down,
I subscribed for ICC Champions Trophy Tournament cricket live package:
1. As I mentioned they show the same advertisement. After every 1 over 1
or 2 same adds. In total of 100
over of 1 match, you have to watch it at least 100 times.
2.I have mentioned these issue to their staff but based on the conversation
i had, i figured they are not going to
do anything about it. ANNOYING thing is that, these advertisement gets
displayed with higher volume. These variation in volume comes at least
100 times as 1-day cricket match is of 100 overs in total.
If you try to sell your product like that customers online will actually gets
annoyed and will hat it.
3.After every 20-25 mins. broadcast stops and asks for login again. I have
reported this issue to them before.

It was annoying experience to watch a cricket match as we had to take remote control and reduce volume during
annoying advertisement.

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adisekar
, US
Jan 27, 2019 9:39 pm EST

We all pay way too much with subscription, adding ads on top is not a good solution for subscribers. I am planning to discontinue the subscription unless there is a solution to block the ads.

Yupptv Retailer
Yupptv Retailer
, GB
Aug 24, 2018 3:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been with Yupptv for 4 years now, in which time i've setup countless friends and families. When their new console appeared with the frustrating 30 second adverts; every time I switched channels I was ready to leave. Initially, I distributed my 5 referral codes for the standard 30 day extra subscription to my friends and family. I was then upgraded to a retailer account and whilst you still only get 30 days extra as a retailer referral you can enable adverts to be turned off, all you have to do when buying online is enter my retailer code 0JBIV4 then contact Yupptv and ask to have the adverts disabled, its that simple! I've referred around 17 households so far and everyone is enjoying Yupptv without the adverts.

YuppTV
YuppTV
Aug 27, 2018 12:22 am EDT
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Hi, We apologize for the inconvenience caused. Request you to please share your registered email id. We will help you out in resolving the ads issue.

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8:17 am EDT
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YuppTV selection of channels

I can't select the channels in yupp tv. So, i am missing what I want to watch.
The yupp tv subscription didn't provide chance to selection of channels.
Such as Channels Like Star plus, is not in list for selection. This is not fair that company is selecting channels for me. Actually, we pay money to company. So, neither we nor company. But, each of us have a right to choose what he want.

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5:59 am EDT
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YuppTV cheaters

All of sudden I found money getting charged from Yupptv in my credit statement after 4 months of closing account. When called representative said they restarted service as I asked to put on hold. Which is incorrect then they agreed to refund for one month. I could see they still charged pro rated and refund on part of the money then agreed upon. Worst people to deal with. Too unethical.

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11:33 pm EDT
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YuppTV increasing the prices every year @renewal

I been using the YuppTv since past couple years and I have telugu & Hindi gold value package every year, when the time comes to renew the prices are increased. Since 2 years I been compromising and agreed to pay the increased price.
And the YuppTv customer team will call and followup to renew the subscription and the moment when I ask them to renew they will come up with new prices. This does not make any scene and its so ridiculous to pay more with same package.
Please stop increasing the prices for no reason when renew with same packages and please stop robbing from people for no reason.

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2:02 pm EST
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YuppTV package reset without notice

In YUPPTV site, I contracted the gold row tamil package for one year. I actually contracted this package exclusively to watch VIJAY TV. I was able to watch Vijay for last 2 months. Suddenly it disappeared from my package. When I check with the customer service they were didn't give proper response. Only after i inform that i will sue them, they told they remove the vijay tv from my package. I ask them to cancel and refund... but they like to bribe me by adding one extra month for free without Vijay TV. So please don't contract YUPPTV, it is a FRAUD company... I have the entire conversation with YUPPTV guys stored in my email...

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11:01 pm EST
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YuppTV scope box delivery

I have ordered YUPPTV scope box over a month before and its still not delivered. Post 20 days of waiting for the delivery (order placed on 6th Jan) I was informed the address was incorrect because someone was stupid enough to select the state were I live to South Australia instead of New South Wales. When complained they informed they would send it within a week. But history was repeated no delivery. So I again tried contacting and on Friday (3rd Feb) I was informed the delivery would be done in next 2 days. I confirmed once again it would be done on or before Sunday? And he confirmed yes. Now I am waiting from last 2 days and nothing has happened. When tried contacting customer care they have no clue of this and are still checking with the delivery teams. This is most ridiculous service I have every seen. I would not only discontinue with YUP would definitely Suggest you all and my friends not to opt for YUPPTV

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6:00 pm EST
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YuppTV yupp tv subscription

I contacted the customer service to change my pack from Hindi to Marathi hindi. I was told I would have to pay account activation charge of 10 pounds. My account is already active. Just want to change the pack I use. Cannot use the website to do it as it just freezes up. I have the chat copy. Please resolve this issue. It just gets frustrating unnecessarily. Thank you.

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6:55 pm EST
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YuppTV tv service

The tv service provided by yupptv is worst. Most of the channels freezes every 5 minutes and it is impossible to view any channel uninterrupted. Very poor server quality I think. They need to update the hardware and provide the best tv service thru internet. I donot know when that would happen. All the tv channels have some problem or the other. I have brought it to the attention of yupptv many times but they have not resolved it which makes it certain that they don't care for customer service. All they want is only money. Very very poor by all standards

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7:00 pm EST
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YuppTV tamil tv & movies streaming

"yupp tv - yuppflix movies". Hopeless telecasting service, always interrupting service, error messages, video gets stuck all the time, there is no sync between the video and audio at times. I just paid 1 year new subscription tv + movies. You can never watch a movie completely. It throws error message and does not stream further. We have to get out of the movies ; I wonder whether they will refund. I request all australian customers to inquire your friends, before you pay for this yupp tv movies. There are mostly old movies, if it is 1 or 2 months month old movie, they want extra premium $4.95, though you have already subscribed for the movies ? Is it not a kind of cheating ?...

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12:22 am EST
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YuppTV yearly subscription

I subscribed to a yearly package but I realized that quality is not good and same movies will be repeated in Telugu gold package. Then I asked to cancel the package and refund they say that its a yearly subscription and it can not be canceled. What should I do now? Since they are selling this product in US they should follow the US refund policies, they can collect the prorated charge and return the remaining amount.

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Resolved

We have gone through the whole scenario and they agreed to give 2 months free subscription for the money I paid.

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8:39 am EST
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YuppTV service

"Yupp TV - Biggest cheaters". Hopeless telecasting service, always interrupting service, error messages, video gets stuck all the time, there is no sync between the video and audio most of the time. Useless customer service, all the agents and managers are big fat liers. Had to call their customer service every few days and they keep giving the same answer saying the issue will be resolved soon but it's never solved. Customer service agents promise extra weeks / months free subscription and money credit to my account and when I escalate the call to a manager after few days the manager says that there are no notes on my account about the promises made by their staff. Nobody takes ownership of complaints and never callback as they promise. I had to call them back always and be on hold for hours to speak to a manager. I need compensation for the horrible service received and the time I spent on phone calls and the amount of stress I had to go through all the time. If the compensation is not paid I will sue YUPP TV.

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2:01 pm EDT
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YuppTV worst customer service

They renewed my membership w/o asking for my permission. When I cancelled the service, They told me that I will get prorated amount.
The 1-800 number did not work when I called, the Atlanta 404 number responded after 30 minutes of wait! How can companies like this grow That amazes me ! I never watch the channels because the package shows too many columns while that are just the news channels from various languages. Nicely cheating customers!

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12:19 pm EDT
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YuppTV not able to cast on tv

I bought Telugu package for $179 Yearly subscription.I was able to play all the live channels to my TV. From last one week(19th Oct), I am unable to play the Yup TV on TV.Called customer care twice and they are telling it's google Chrome cast issue.Not their issue.I was able to play all other from Chrome cast included recorded videos of Yup TV. No ETA .

Please refund my money, if you can't able to resolve this.

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9:30 am EDT
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YuppTV worst service. streaming gets stuck every 10 minutes

The Streaming gets stuck every 10 minutes after 2 weeks of my purchase. The Support did troubleshoot the problem for 4 months.

When i requested for cancellation they said they cannot refund the month. After multiple calls (approx 7 hrs), they said they can refund half the money which i had paid...They can pay only 93$... THIS is RIDICULOUS... I paid 95$ for stuff which i didn't use...

THE MOST RIDICULOUS part is that even for returning the money they are taking more than a month... Arguing with the Support on still continuing ... NOT sure when i will the half refund amount...

AGAIN they can transfer the money only to paypal account. I I had to create a account just for cancellation... This was told to me after 2 weeks of cancellation request. I had to call multiple times to get this information.

I have multiple friends having same the problem and struggling to get the money back...

This is the WORST service ever seen. I WONT RECOMMEND TO ANY OF MY FRIENDS !

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6:59 am EDT
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YuppTV I got into a trap with yupptv that I need to pay 10$ for every device activation

It is a trap that I have subscribed for yupptv. These guys are just trying to milk you. You need to pay 10$ for every device that you activate it. I have subscribed for 6 months package..Seriously!. First time, that I hear this sh..t from any online streaming company. So, I want to cancel it and I cant cancel as it is bought as package.

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11:27 am EDT
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YuppTV yupptv telugu

Hello All,
This company does intentional fraud, if you subscribe for 6 months for 6 months package, they will be charging you higher amount forever if you don't cancel. You cannot change or modify your credit card information online. You don't have control on your credit card once you give it to them, you cannot even see it which card is on their account. I have never seen such a company which doesn't allow customers to to view their credit card details, and they charge one time fees etc. They display offers on the screen when you enter, if you click OK, your credit card will be charged every month for that service; just one click, no confirmation needed. They misuse your credit card if you give them. BE AWARE OF THIS FRAUDULENT company

Toll Free : [protected]

11175 Cicero Drive
Suite 100, Alpharetta
GA – 30022, USA.

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9:14 pm EDT
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YuppTV yupp tv malayalam diamond package

My order # is 1623363 with yupp tv and I have subscribed for their malayalam diamond package on the 8/18/2016. Neither have I received the set top box nor the refund. The yupp tv account shows $199.99 but my bank account has been charged for $219.98. I contacted the customer service many times in the past and they say every time that the box will be delivered in 5-7 days. I just talked to an agent who persuaded reluctantly agreed to cancel the subscription and provide me refund, but said it will take "sometime". Now considering the "service" that the company provides, I suspect fraud. If they could take the money off our accounts in a few minutes without even notifying us the extra charge, why would they be so reluctant to provide refund? Also why do they refund the money in installments and not in one shot?
I paid for a service and I have not received the set top box yet to even start using the service! Its been a long month wait and I have decided to go against the company after multiple chats with various customer representatives of that company.

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2:14 pm EDT
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YuppTV worst customer service

i took 1 year subscription of YUPPTV Tamil pack, i found they deducted extra $10 from my card without my notice and also they have not provided me the referral amount which they promised to do, customer care is very worst and they never bother about the customers, all they need is money and then they will disappear. even i requested many times for cancellation of service they are not replying anything.

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10:12 am EDT
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YuppTV refund

I cancelled a package and was promised a refund of 55 USD. which Yupp says they refunded on 19th April 2016 to pay pal account, not to my credit card.

paypal claims that they have sent the money back to yupp tv

i went back to Yupp again asking for refund, but after several several attempts yupp only has one statement Money has been refunded to my account on 19th april 2016.

i have povided the statement screen shot form my paypal account and transaction id from paypal to yupp,

4 months stll waiting after talking several times to yupp. what is the way out to get the money back? My ticket ID for the issue with Yupp 596995.

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11:07 am EDT
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YuppTV unethical behavior and forced subscription

Hi,

This is about my recent order# 1572174, for the same I have 2 concerns

1) YuppTV has charged me 10$ extra and actually it was expected to have only 129$ but I ended up paying 139$
2) It was told to me that I have 3 days trial period, within 3 days I contact Yupptv to cancel my yearly subscription as I didn’t like their service because most of the channels are of poor picture quality and they do not have sound. Despite having 100+ mbps internet connections I am still having these problems. When contacted they said restart app and it will work but issue continues.
Now, Yupptv is not ready to cancel and not ready to refund. Even I am still in 3 days trial period.

Why YUPPTV is forcing us bad subscription? This is not acceptable.

Thanks
Sanjeev

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YuppTV In-depth Review

Website Design and User Experience: The website design of YuppTV is clean and user-friendly, making it easy to navigate and find the desired content. The layout is intuitive, with well-organized categories and a search bar for quick access to specific shows or movies. The overall user experience is smooth and seamless, ensuring a hassle-free browsing experience.

Content Variety and Quality: YuppTV offers a wide range of content from various regions, including popular TV shows, movies, and live channels. The platform caters to different languages and cultures, providing a diverse selection for users. The content quality is impressive, with high-definition streaming and a vast library of on-demand titles.

Subscription Plans and Pricing: YuppTV offers flexible subscription plans to suit different budgets and preferences. The pricing is competitive, considering the extensive content library and premium features available. Users can choose from monthly, quarterly, or annual plans, providing options for both short-term and long-term commitments.

Streaming Quality and Reliability: YuppTV ensures a seamless streaming experience with excellent video and audio quality. The platform utilizes advanced streaming technology, minimizing buffering and ensuring uninterrupted playback. The reliability of the service is commendable, with minimal downtime and consistent performance.

Device Compatibility: YuppTV is compatible with a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices. The platform supports both iOS and Android operating systems, allowing users to access their favorite content on the go. Additionally, YuppTV offers a user-friendly app for convenient streaming on various devices.

Customer Support and Responsiveness: YuppTV provides excellent customer support, with responsive and knowledgeable representatives. The support team promptly addresses user queries and concerns, ensuring a satisfactory resolution. The platform also offers a comprehensive FAQ section and user forums for self-help and community interaction.

Additional Features and Services: YuppTV offers additional features and services to enhance the user experience. These include features like catch-up TV, which allows users to watch previously aired shows, and the ability to schedule recordings for future viewing. The platform also provides multi-screen viewing, enabling simultaneous streaming on multiple devices.

Overall User Satisfaction and Ratings: Users generally express high satisfaction with YuppTV, praising its extensive content library, user-friendly interface, and reliable streaming quality. The platform has garnered positive ratings and reviews, reflecting its commitment to providing a top-notch streaming experience.

Pros and Cons:

  • Pros: Extensive content variety, user-friendly interface, competitive pricing, excellent streaming quality, responsive customer support, additional features like catch-up TV and multi-screen viewing.
  • Cons: Limited availability of certain regional content, occasional buffering during peak hours.

Conclusion and Recommendation: YuppTV is a highly recommended streaming platform for users seeking a diverse range of international content. With its user-friendly interface, competitive pricing, and excellent streaming quality, YuppTV offers a satisfying streaming experience. Despite some minor drawbacks, the platform's extensive content library and additional features make it a worthwhile choice for entertainment enthusiasts.

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1855 498 7788 1800 612 952 More phone numbers

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www.yupptv.com

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