YouWalkAway.com fully refunded this customer, within the timeframe requested. The focus of the complaint is referencing only a small part of the services YouWalkAway.com offers. The advocate, Brad Veach, whose name is mentioned maintains a strong working relationship with his customer base and works hard to ensure complete customer satisfaction. The attorney that the customer has referenced has not been the subject of complaint before.
YouWalkAway.com contacted the customer to resolve the dispute. During our conversation we discussed the promptness in which YouWalkAway.com refunded fees paid, to which the customer seemed satisfied and pleased at our response; even offering to remove, retract, or add additional comment to the negative reviews. Having only been subscribed to the membership for a short while; we do not believe this customer had the opportunity to take advantage to all the resources YouWalkAway.com has available. We value each customer and would like every customer to experience the benefit and relief our service can and has provided to so many.