Your Baby Can Read review: Charged for &2&, not authorized and giving me a hard time about returning the duplicate order 1

I ordered ONE trial offer of this program for my granddaughter. I received "2" confirmations. I contacted YBCR and was told I have to wait until I receive both packages, call and get a return number, pay to have it shipped back and then it will take about 30 days to do that. I did NOT get charged the trial offer, I got charged over $200 AND also a 2nd charge. I asked to have the 2nd order cancelled as it was unauthorized and was told there is no way they can cancel the order or reverse my credit card. Their customer service department is horrific. Their online customer service people are a JOKE with a capital "J". In today's economic state of affairs when a person is willing to spend their hard earned money they should expect to be scammed by the company they are purchasing a product from. Their customer service desk hung up on me TWICE! Really? Where do these people get customer service training from? They need a new plan. Do they need revenue bad enough to steal it from their customers! LOSERS!