YMCA

Good afternoon, My children and I attended lunch with santa today. I am very upset with the turn out. My daughter, son, and I watched as the staff brought pizza to each table but our table was not served. We had to go up along with the other family of four at the table to get pizza. We were told they did not know how they missed us. Also, another staff member was passing out fliers to the adults about another upcoming event but somehow once again I was missed and did not receive the information. At the end everyone was told to go and retrieve their children pictures with santa from the table but my two children along with the other African American families, and the Indian American family that was sitting at my table pictures was not present at the table. Sue told us to write our names down on a piece of paper with our addresses and the pictures would be mailed. I asked how will you know what picture to send to what family. She told us to write a description of our children and that we were black. This infuriated me! I went to Sharon K. and asked her was she over the event she stated she was and I proceeded to tell her what Sue said to us. Sharon stated, "oh no that shouldn't have been said" and went over to Sue and the other African American families that she was addressing. Sharon then went on to say that we were blowing the situation out of proportion and just because we did not have the picture did not take away from the event. She stated that the picture was complimentary and only cost 40 cents at CVS and we were fed. I paid for my children and I to participate in the event and as I have for the past 4 years and was told a picture was a part of the experience and what I was paying for. To be told that I was fed and the picture was only 40 cents at CVS was unprofessional and rude! The response from Sharon and Sue was inappropriate and unacceptable. I asked for a refund because I did not like how I was spoken to and treated today. I do not understand how all of the other children pictures were printed but none of the African American pictures were and the response as if it was not a big deal was insensitive and alarming to me. I asked when would the pictures be mailed out they could not even give a time frame as to when they would get around to doing so. Then we were told since we were making a big deal about it they would call us and we could come and pick the pictures up. I left the Y today feeling mistreated and discriminated against. My family has been a participant at the Y for 7 years now. To be treated this way was hurtful, disrespectful, and in no way can be excusable. I felt that you should be made aware of the events that transpired and how customer service was not at the forefront of your employees minds or actions when addressing the families that were wronged and mistreated. Can you please let me know when my pictures will be mailed to me since Sue or Sharon did not have an answer. I would also like to be assured that I will receive the correct picture. Thank You,