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4.4 1092 Reviews

Yelp.com Complaints Summary

20 Resolved
166 Unresolved
Our verdict: With Yelp.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Yelp.com reviews & complaints 198

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3:18 pm EDT

Yelp.com I can't believe how unethical this site is for business owners

I can't believe how unethical this site is for business owners! They use this so called filtering system for user reviews when in fact it's just a cover for extorting businesses for money. I just hope that people continue to sue them and spread the word.

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T Riley
, US
Jun 15, 2021 6:47 pm EDT

They did it to me, I think they pick and choose who and what we are talking about, if they are connected to the business your review won’t even go through..

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www.beltstyles.com
, US
Dec 26, 2016 6:20 am EST

I like advertising with them; what I don't like is how much it costs and the fact that if you try to get out of the contract, they charge you approximately $800 if you get out of the contract before the year is up. I didn't get much business the first two months, but things to better and they did give me useful advice about beefing up my ad; however, the fee is exorbitant (about $350 a month to advertise), and then I just told you about the $800 travesty. Waiting on April to arrive.

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www.beltstyles.com
, US
Dec 26, 2016 6:21 am EST

things GOT better (I meant...)

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www.beltstyles.com
, US
Dec 26, 2016 6:22 am EST

I don't see where I can edit my post here...

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Carter Keith
, US
May 20, 2016 11:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are a confused mess. No customer support contacts, inaccurate business categories, when on review added the deleted the first and there is no means by which you can complain to them about. One should be aware of companies that hide from their users like Yelp does. Not a good sign.

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Bethany_!
, US
Dec 23, 2015 11:28 am EST

They removed a negative review for a few month only to find out that they reposted it back because I didn't go through with advertising my business through them. Why doesn't the attorney general do something about this company, this is a business that has repeatedly been linked to extortion and fraudulent activities. It's clear that people are increasing more aware of there unscrupulous practice, google Yelp going out of business by CNN.

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T Riley
, US
Jun 15, 2021 6:50 pm EDT
Replying to comment of Bethany_!

Well it’s hard to get them to do anything to them, the bbb is no better they are a joke no call backs nothing, so why are they there?

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marty santini
, US
Aug 24, 2015 12:49 pm EDT

O hear that. I have 1 bad review and 10 good I complain that the bad reviews was just an appointment I missed because going to the hospital and they removed all of my good reviews and left the bad. It's bull shi

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4:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yelp.com Unethical business practices

To:
BBB of the Golden Gate & Northern California
(Oakland, CA)
1000 Broadway, Suite 625
Oakland, CA94607
August 9th, 2011

I have had a advertising page on Yelp for over a year. I had four legitimate 5 star reviews on my page that were removed by Yelp's "filtering" process. This is their right, it's their site.

I wrote to them and explained why I disagreed with this process. They defeneded it. No problem.

I then wrote to them and politely asked them to delete my account and remove my page and any references to my business, After a week the page is still up, and they have blocked access to me from my account so I cannot edit or remove information. My advertising contains copyrighted material and trademarks. Their refusal to remove the page is copyright and trademark infringement.

They have no right under any circunstances to use my business name on their site without my express permision. They have been uncooperative despite several request to remove information relating to me personally or to my business.

I have also had several very persistant sales people from their company call me numerous times when I have made it clear to them that I am not interested in advertising on their site. They are very high pressure in their sales practices.

Thank you.

Precision Paint & Tile

-----------------------------------------------------------------------------------------------------------------

Hi Jim,

Thanks for writing. We are glad to have this opportunity to address your concerns.
You requested that your listing be removed from Yelp. You also expressed frustration with our review filter.

Unfortunately, we don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. While we understand you are concerned that some reviews are not currently appearing on your listing, it's important to remember that since users can become more or less established over time, their reviews can disappear and reappear over time as well. Either way, we never actually delete these reviews, and they can still be found on the reviewer's personal profile page. These filtered reviews are also viewable by clicking on the "Filtered" link at the bottom of your business page.

You also said that use of your business name is copyright infringement. We're glad you brought that up, as we sometimes see confusion on this issue, so we want to make sure we're clear about what we do and why we do it. We list businesses in our directory to allow consumers to read and write reviews about those businesses. Even when a business owner has registered their business name as a trademark, the law protects the right of a website like Yelp to list the name, just as it protects the right of consumers to talk about what they like (and don't like) about a meal they ate, a plumber that they hired, or a car wash that they visited. This right falls under the "fair use" doctrine in trademark law.

You mentioned that your access has been blocked so you are unable to "edit or remove information." Yelp locks fields on business listings to prevent changes if the content has been approved. In this case, it appears that you attempted to change your business name to "Yelp is Arrogant, " your address to "123 Main St" and you attempted to add the category of "Arcades" to your listing. Due to these false edits, and because the current information on your Yelp listing matches the contact information on your official website and other publicly available sources, the fields on your listing were locked.

It looks like you posted a review to your listing. Per our Content Guidelines, business owners and employees cannot post reviews to their listings, so your review has been removed. That said, your business account is open -- you can log into your account at https://biz.yelp.com. The login email for your business account is mentor***@optimum.net. If you need to reset your password, simply click on the "Forgot Your Password?" link. For more information on using Yelp as a business owner, please visit https://biz.yelp.com/support/using_business_account

Regards,
Yelp HQ
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(The consumer indicated he/she DID NOT accept the response from the business.)

Hello Yelp HQ,

I will address your letter point by point.

I have never been one to mince words, and I will not begin with your company.

You address me by my first name with ''Hi Jim'', as if you know me, and we are friends, neither of which is true.

This is both unprofessional and smarmy.

You then have the audacity to end your letter with ''Regards, Yelp HQ'' You address me by my first name, and then depersonalize me by indicating that your letter was written by a ''HQ'' (not Headquarters, mind you but ''HQ'') and not by individual human being, who has a name, but rather a corporate ''entity''You have immediately, in just a few short words, positioned yourself as exactly what you are, and clearly elucidated your true nature as a corporate entity, an arrogant swaggering pompous ###.

''You requested that your listing be removed from Yelp.''

Yes, this is correct. Perhaps you will recall this email that you sent me on Sunday, July 24th, 2011 at 4:09 PM:

----------------------------------------------------------------------------------------------------------------------

----- Original Message -----
From: "Yelp"
[protected]@yelp.com
To: [protected]@precisionpaintandtile.com
Sent: Sunday, July 24, 2011 4:09 PM
Subject: Yelp Account Closure Confirmation Request

Dear Jim L.,

We're sorry to see you go. If you really would like to permanently close
your account, click on the link below. IMPORTANT: This closure is
permanent; you will not be able to restore your account after you click this
link.

https://www.yelp.com/account_close?c=qu0fN4jnst9CYOUv_AUucA

We hope you'll stay a Yelp user.

The Yelp Team.
-----------------------------------------------------------------------------------------------------------------

I indicated to you then clearly and without equivocation then that I wanted to permanently close my account. Despite this email from your company and my clear and unhesitant answer, you did not close my account, proving that in addition to being arrogant swaggering pompous ###, you are also liars, and clearly cannot be trusted, your word means nothing, and that you are totally lacking in any ethics whatsoever.

''You also expressed frustration with our review filter.''

Incorrect. Not only is this incredibly patronizing, it is a fallacious argument and a red herring.

I did not ''express frustration'' I called it exactly what it is, bias, censorship, and manipulation for profit.

Your attempt to twist my words only illuminates your ineptitude and lack of grace.

I made it clear to you that because of your convoluted self serving logic and total lack of ethics that I wanted nothing to do with your business or your website, yet you persist in shoving what YOU want down my throat.

''Unfortunately, we don't remove business listing information''

The absolutely stunning arrogance of this statement almost leaves me speechless. Who the hell do you think you are?

''this kind of information is publicly available and its use is protected under the law''

Really?

I missed the cites in your letter. Did you just forget them? Or am I just supposed to swallow this hogwash whole? I guess from a big important company like yours you would expect the unwashed masses to buy this ###. Perhaps that is why you are being sued over this very issue by multiple companies, and a class action lawsuit?

You can find numerous sources and cites here:

http://www.google.com/webhp?sourceid=navclient&ie=UTF-8#sclient=psy&hl=en&rlz=1R2GGHP_enUS432&site=webhp&source=hp&q=is+yelp+being+sued&rlz=1R2GGHP_enUS432&aq=0j&aqi=g-j1&aql=&oq=&pbx=1&bav=on.2, or.r_gc.r_pw.&fp=14222ec34f924891&biw=2009&bih=863

in case you are unaware that you are being sued.

I would really like to know what law you think ''protects'' you in your stealing, usurping, and using business information for your profit without their consent and against their will. The "fair use" doctrine in trademark law in no way gives you the right to use anyone's business information or trademarks for commercial profit.

Cite: Section 107 contains a list of the various purposes for which the reproduction of a particular work may be considered fair, such as criticism, comment, news reporting, teaching, scholarship, and research. Section 107 also sets out four factors to be considered in determining whether or not a particular use is fair:
1. The purpose and character of the use, including whether such use is of commercial nature or is for nonprofit educational purposes
2. The nature of the copyrighted work
3. The amount and substantiality of the portion used in relation to the copyrighted work as a whole
4. The effect of the use upon the potential market for, or value of, the copyrighted work

''we want to make sure we're clear about what we do and why we do it''
I already know what you do and why you do it. You are thieves, parasites and bullies. You take what is not yours against the will of the rightful owners, and create web pages where you can sell advertising for profit using information that you have no right to use.
No clarification is necessary.
You know, at this point I am weary of responding to your ###.
If I have not sufficiently to this point, let me make my self perfectly clear.
You can kiss my ###. I don't like you, and I don't like the way you do business.
Your company and your polices are a perfect example of everything that is wrong
with America
today. Companies completely lacking in ethics, morality, and fair play, and that put profit ahead of all else. You are no better than common thugs and you need to get your boot off of small business owner's throats.

I want the page taken down. Period.

If it is not, I will be looking for a lawyer as well, and join the others who are
currently suing you.

>JL<
(A PERSON, not a HQ)

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massi.47@live.com
, US
Jun 27, 2017 2:40 pm EDT

Yelp is an evil company, they were so stupid on the way they manage their company, money first, careless about anything else. If you don't listen to what they are asking for or don't do a highly cost ad with them, they will do everything that they can in order to destroy your business, by showing all the bad reviews and filter all the good reviews, just like what they did with massinos pizza. They even go on Google and spend a lot of money in order to try to take business from you and send it to your competition using EAT24.com which they bought couple years ago (evil doing and unfair to any human beings).
It is just a matter of time for Yelp to be sued and that is the only way for the CEO to stop this evil work.
Yelp came alive by paying people to go eat at all restaurants if that person puts a review on Yelp, and after few years and after they fed a lot of people, and managed every review on Yelp (filter what ever review they want and show what ever they want for any particular business), then they start calling all business and ask them to put ads on Yelp in order to get more business (which a lot of business did go for but others were disadvantaged if they couldn't afford to pay for a costly ad on Yelp).
If Yelp is fair with their business, they should do just like Google reviews, where Google show every consumer reviews for all businesses, with no filter.
YELP=EVIL, waiting to be corrected in a LAW SUIT.

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Fred Grier
, US
Feb 01, 2017 1:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

These people at Yelp ripped me off and took about $1, 500 from my account in a very sneaky and underhanded manner. The sales rep (Noah Borden) had told me repeatedly over a 2 day/3hr conversation that if I upgraded my free Yelp Web List that they would drive a whole lot of traffic to my account. He told me that he would start me out with a $600 max monthly recurring charge. Let me explain: I had been called repeatedly by these sales people and some of them are very high pressure people for about 4 years trying to get me to upgrade my free web listing to an upgrade one that would bring me a lot of new customers. He told me that I was essentially buying (50) actual phone calls over a month period at $12 per phone call. They would create a phone number that would track the number of calls and when someone would call it would ring my cell phone and that way I would know how many calls I was getting from them. He told me that probably about 6 months into the program I would be getting those (50) calls but not right away because it takes time to get you moved up in the search engines, etc. I signed that document over the computer on 10/13/16 and did not get any calls in October or November 2016. I called him end of November and he told me that they were still trying to get me going but would hope that I would have at least 5 calls in December 2016 and said that I probably would be billed about $60 in December assuming they were to deliver the 5 calls, which never happened. On 01/20/17 I found out they had taken out around $1, 500 from my bank account. I made over 20 calls over a 4 day period but could never reach a live person. I left so many urgent requests to be called back but no one ever called me back. I would go from Sales, Advertising, customer support, and development departments leaving messages to no avail. Finally, after 4 days I found a phone number and a real person answered. Once I explained my situation they told me, "Well you signed the document". I signed because after 4 years of talking to sales people I had a level of trust and never knew or believe these people would be so corrupt to take money and I have not received not even one phone call must less a customer. They told me that they delivered over 5, 000 ads for me in November and December but when I asked where were they sent to they start stammering just another Big Lie. They refuse to give me my money back and my bank agrees that I was scammed and the BBB of San Francisco told me that they had a 95 percent negative ratings with over 1, 500 complaints against them in the last 3 years. My bank will not give me back the money and being a senior citizen on a limited income this has really been a big financial jolt.

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Anand R.
, US
Jul 06, 2016 5:15 am EDT

I notice that Yelp does not recommend reviews that allege serious problems with AFC urgent Care in Denver that verge on medical malpractice. This is dishonest and unethical, plus could place future customers' health in jeopardy.

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RGGH
Sacramento, US
Feb 12, 2015 7:10 pm EST

Yelp just purchased EAT24 for $134 million (2/12/15)- wouldn't it be enlightening to see the reviews the newly purchased company gets?- Not on Yelp, but other sites.

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Pat1239
, US
Oct 14, 2014 7:09 am EDT

I truly believe that Yelp is a non reliable site. I noticed that 5 start restaurant did not deserve even one star
I also noticed that another business had all the good reviews filtered by Yelp
It is clear how Yelp manipulates reviews with a nice financial reward. They want you to advertise in Yelp
I believe that they can expect more and more lawsuits
They will probably need to change the way that they run the site considering that more and more people
is becoming aware about Yelp. I heard that they plan to open a new website Jerk, where real people will be
able to vent experiences with Yelp.

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scubageek
Gulf Breeze, US
Aug 10, 2014 10:02 pm EDT

completely agree, our business has 5 star reviews and only one negative which is lame at best with a false allegation to boot. Only one good review is showing and the bad review. insane and just like the age old practice of the BBB to extort membership dues from businesses to keep the record clean. I have always refused to join the BBB and always will it is a crooked enterprise as is Yell(p). Sadly not only is it on their site but shows on yahoo and some others as well which is even more damaging. and unlike others like google you cannot respond to a bad review. The laws must change in order to protect businesses from competitors that use these reviews to harm their competition as we have seen happen to us and it is no different from slander and libel.

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The Critical Update
Austin, US
May 13, 2013 11:41 am EDT

Unfortunately, only boards like this one help us make informed decisions because the BBB only cares about getting paid, same with Yell(p[!). As long as you sign on the dotted line, they could care less. It's all promises of how much business they will generate, but in the end it is bull$#!t

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SeanD808
Honolulu, US
Oct 06, 2012 11:22 am EDT

Couldn't agree more with everything that is being posted about YELL(p). I'm a small business owner. At one point we had 4 positive reviews on that site. One day we get a review from someone who admits to never using our service. Then they go on about how we are a terrible company. I contact YELL(p) to have it removed (it does violate 3 of their own rules for posting). They refuse to take it down unless I advertise with them at $300 a month (for a year!). I refuse. Next day all the positive reviews are gone, leaving only the 1 negative review from the customer that never used us. A week later another call from YELL(p) asking about advertising.

Fast forward 2 years. We now have 28+ 5 star reviews being filtered out. Only the negative reviews show up (3 total - 1 of which never used us.) I have to date sent 39 emails to YELP with no response, other than a call every couple months trying to get my $300 a month. I have called 26+ times, and never get a return call. I have filed complaints with the BBB - they have over 600 complaints - yet are still given an A+ rating. Never heard back from them, yet they closed the complaint. Their site says they have a review filter and it isn't human controlled. That is TOTAL BS. Of the 28+ 5 star reviews that are being filtered, a dozen of those reviewers have left reviews for other companies. Those reviews are posted, yet the reviews they leave for my company are not. So your review filter must have something in their about only posting positive reviews to companies who pay the YELL(p) extortion fees?

39 emails and counting - no response. 26 messages left via phone - no response. BBB complaint filed - they closed it without ever contacting me. Bogus review - still posted and one of the only reviews showing up. I have asked several times for our company to be removed - still there. I agree with the individual who posted previously. YELL(p) is unethical, illegal, and will be the first person dancing in the streets when they FINALLY get what they deserve. They extort $ from small business owners, and if they don't get their $$ they try to ruin the company by listing only bad reviews and "filtering" out the good ones.

SOMEONE PLEASE POINT ME IN THE DIRECTION OF AN ATTORNEY WILLING TO GO AFTER THIS HORRIBLE COMPANY. The fact our government sits and talks about helping small business, etc... but lets companies such as this operate illegally is sickening and clearly shows they care more about the almighty $ than what is right. BBB - you should be ashamed of yourself. 600+ complaints and they get an A+ rating? I will not be renewing my BBB membership this year, since it is TOTALLY OBVIOUS you only care about your membership fees and not whether a business is actually ethical or not. I thought we put an end to the mob... it appears they just call themselves YELL(p) now.

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fredsassy
Gred, US
Aug 28, 2012 10:33 am EDT

Thank you Jim! You have made my day Sir! Your dissection of the "Yelp HQ" tone and position is spot on.

Now we just need to get these stories put on headline news around the country, or better yet, written up in the NYTimes and WallStreetJournal.

We call is Yell (p!), so as not to give them any more keyword richness than they already have. And yes, Yell (p!) is a scam.

Best of Luck

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Mr. Porch
Chicago, US
Aug 26, 2012 7:19 am EDT
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so what happened? did you get it off yet

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4:13 pm EDT
Resolved
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Yelp.com Yelp is a scam!!!

I own a beauty salon in Southampton, NY. I had nothing but positive reviews. As soon as one bad review came up, Yelp filtered all the others and dropped my star rating down to one star. I am a destination, resort community business. There are transient clients that look to sights like yelp for reviews. That type of negative publicity could hurt my business severely.
To make matters worst, someone countered the bad review. That never even made it passed the filter. It was filtered automatically! Also, when you try to read the filtered reviews, the verification letters that pop up are upside down and backwards, making it impossible to even read the filtered reviews. This site is a complete scam! They want your advertising money to show filtered, positive reviews! Do not advertise with them!

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Henry Krinkle 2
Fair Lawn, US
Jun 26, 2011 6:41 pm EDT
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They remove complaints .Therefore they are uselees to consumers.

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6:44 pm EDT

Yelp.com Nothing, but problems, stay away

We have a restraining order from a past employee who TOLD US he posted a completely false and slanderous review and Yelp will not consider removing it. I've sent 14 emails to [protected]@yelp.com. Each time, they answer me, but there's no progress. Our lawyer is building this into our case, but it might not be resolved until 2012. Does anybody have any advice as to what we can do in the meantime? I want them to look into the email address that the account is registered under and any activity on the account (i.e. changing the username) which I'm certain they can track, but they refuse. Urgent advice needed!

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Brandon k. Forbes
Oceanside, US
May 26, 2011 7:31 pm EDT
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Hey man I suggest keep doing what your doing. Keep fighting yelp. However there are things that you can do in the mean time. Take a 3rd party approach. Get a company that helps broadcast positive reviews from your customer base. The best way to combat the negative is to empower the positive. I would love to discuss this further with you. Feel free to contact me if you get a moment.
bforbes@proinsites.com

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sm21
San Jose, US
May 19, 2011 6:55 pm EDT

I have a psycho ex and I am always having to watch my back. Well recently on yelp I found out I have a "fan" and what they do is track your reviews. Well there is no way to find out who this fan is. I emailed "customer care" at yelp and they flat out refuse to tell me who this fan is. They are saying for the fans protection they cannot tell me who it is. I explained the situation about my ex and how I have a restraining order and they still would not help me. So more or less they refuse to protect me from some nut who follows all my reviews. I think I have the right to know if someone is tracking my reviews. For a site that gives people the opportunity to rate about customer service they should look more closely at their customer service because it sucks. For your situation have you considered talking to a lawyer about possible slander charges?

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4:41 pm EDT

Yelp.com This site is very unfair in listing their posting

This site is very unfair in listing their postings. I have posted on several businesses and some recent postings will go to the top while others will not show up at all or be filtered. This seems very unfair to the person posting and certainly to a business when there is a positive posting.

Further, anyone associated with these sites should not be able to post to these sites.

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Lilbbybstrd
, US
Jul 05, 2012 6:15 pm EDT

Perhaps every review should just stand so you get a bunch of fake reviews written by business owners' family members? Haven't you been hoodwinked into purchasing an awful game on Apple's Appstore because of fake reviews that were misleading and clearly written by people who made the game? Reviews need to be filtered to get the best result in the long run. Just because you don't get how the site filter works, doesn't mean it's wrong. You just don't understand it.

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2:58 am EST
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Yelp.com Complaint

I'm taking time out of my busy schedule to inform the public to not list their business on www.yelp.com, it is a review website for businesses.

They are the modern day extortionists, scam artists.
I have had numerous clients that have been in business for years.Their reputation has been ruined by www.yelp.com and fake reviews.

For example one of my clients Dr.Joe lists his practice on yelp.com, he gets 10 positive real reviews from clients.Then he gets 2 negative fake reviews without any merit or proof etc.Yelp removes the 10 positive reviews and leaves the 2 negative fake reviews.Then yelp offers to remove the reviews for 1, 000.00 dollars!

Im not going to go on and on, lets just say yelp.com has a couple class action lawsuits in process against them.

Bottom line, their is plenty of other better websites .

DO NOT EVEN VISIT, LIST, REVIEW on YELP.COM
You WILL Regret it.

Thanks
Mike

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GRRRRR!!!
, US
Mar 01, 2011 3:15 am EST

Thanks for that Mike. I wholeheartedly agree with you and if I had a choice I would not "list" with them. I in fact; did not create a business listing with them, which makes their business practices even more exploitative. They purchase business directories and place them whether you want it or not. You have a choice as to whether or not to "claim" the business but beware - if you do not claim it you are at a severe disadvantage, you have no other business information that is positive and you are not able to publicly respond to reviews. For 5 years I have been so "anti" yelp that I did not claim the business nor did I give the reviews any merit. I was already using a certified review company that sent reviews to every one of the patients I see on a daily basis; after a year I have over 200 reviews and a 96.5% satisfaction rating as opposed to yelp where I have a 2 star rating by a people whose names I do not even have in my database. Their "reviews" don't reference anything about the services I provide only a personal attack. The "reviewers" don't even live within a 70 mile radius . To top it all off: If you want to run a deal with Groupon, Living Social or any of the other deal sites and your business is not at least 3.5 stars on Yelp they won't even consider you until you get your rating up. I've had lengthy discussions with representatives who agree that too much relevance is placed on yelp. It is too easy for false reviews and their "filters" are ridiculously ineffective. They are on the first page in a Google search on any company name. It is my sincere hope that something can be done and I am willing to join any force to combat yelp and it's

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7:07 am EDT
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Yelp.com Dishonest company

I have a business in Orange County, California. I have had 5 different people review my business; one of them was a terrible review, the remaining were excellent. The one bad review was given by someone who says he was a client of mine, but wasn't. Yelp keeps deleting any review which is good, while leaving the bad review posted at all times. What a disappointment Yelp is. Having seen how they skew the reviews in a very dishonest fashion, I could never believe one of their reviews, again. I'm not sure what their agenda is, but I've heard there are several class action suits against them for shaking down businesses. It couldn't happen to a more deserving site.

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Tbbr
Plano, US
Sep 07, 2012 6:04 pm EDT

Did you file to BBB or FTC or just whine about it?

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3:30 pm EDT
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Yelp.com Fraud

Let me start by saying that I am a business owner, whose business is obviously listed on Yelp.com. We had good & bad reviews as any other place, but more good ones, total of 47 reviews sine we've been in the business for over 6 years.
Couple of months ago I got a phone call from a Yelp.com sales representative (whose name was Mathew) offering me to advertise on Yelp.com for about $300 per week, which I of course declined. A couple of days later yelp.com removed 42 of my companies' reviews! Leaving us with only bad reviews... this type of activity is clearly fraudulent so please sway away from yelp.com!

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Damaged by yelp
Fort Lauderdale, US
Jan 29, 2012 1:41 pm EST

The very same thing happened to our business as well as a friend of mines from Miami! We had plenty of 5 star reviews, a few months ago we received a phone call from Yelp asking if we would like to advertise for somewhere around $350 monthly. We declined and the next day all of our reviews were gone and there was a 1 star horrible review left in their place. We are so upset and just have no clue how this could be legal. I know of other business owners that have had similar experiences, one damaged so badly by the bad reviews that they have jumped onto one of the many class action lawsuits.

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Yelp.com They delete complaints

Yelping on yelp. If you post a consumer complaint and others don't like it including other patrons Yelp will take it down. However, they will let the patrons personally and publicly attack you for voicng an opinion.

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expatbrit
Clarkston, US
Aug 11, 2012 6:08 pm EDT
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Any even semi decent and honest company would as is the case with say Kayak refuse to delete both good and bad reviews for payment. Yelp are in a way totally honest in that they tell you if you pay they will fall over backwards to help you, but if you refuse prepare to have your reputation destroyed!

I have reported them to the BBB and my local AG but it seems "money still talks" as nothing is going to be done about their tactics, even though the BBB has admitted that they have told them exactly what I just reported!

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expatbrit
Clarkston, US
Aug 11, 2012 6:03 pm EDT
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Perhaps they are Romney supporters too as in we need the money in order to benefit our rich corporation but the middle class just needs to pay more so we can show them who's the real boss lol.

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RarelyComplain
Warren, US
Aug 11, 2012 5:09 pm EDT
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Phony site. I wondered why all of a sudden they took down bad reviews (including mine). Oh well. Eff 'em.

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expatbrit
Clarkston, US
Oct 02, 2011 1:17 am EDT
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DynamicDeebythesea

You are both right and wrong about this scam artist company. If a business pays them they fall over backwards to help them as you have seen. But if you refuse they remove all good reviews and only leave the bad ones. So it would seem that the company you posted about was a paying member (around $200/week) and as such is entitled to have anything they disagree with deleted!

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DynamicDeebythesea
San Diego, US
Apr 13, 2011 1:16 am EDT
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Yes. Same experience. I wrote a bad review which was removed. Prior to posting on Yelp, out of concern, I contacted 24 Hour Fitness in San Diego because their head trainer had an assault and battery charge, a restraining order and 3 road rage violations. This is a man who is in charge of young men and women and who works closely with clients. I sent all the documentation, police report, court records, sworn statements. They did nothing. I posted about this company and this situation and Yelp removed it. 24 Hour Fitness spends a lot of money on advertising. I suspect that they "paid for advertising" which it seems is double talk for paying to remove bad reviews.

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Yelp.com Does not allow responses to negative reviews

I am so tired of these review sites that do not allow the company that is being beat down the opportunity to explain why this customer is unhappy with services rendered. In my opinion, they are there for those individuals that are not happy unless there complaining and their family and friends are tired of hearing how they are always the VICTIM. I work for a full service moving company located in the Bay Area and am tired of the whole system of posting negative reviews from customers that do not listen or read important information sent to them via email. The worst part is they do not read the contract before signing on the dotted line. We provide all the information and it clearly states what they should expect from a moving company and what the moving company requires from them. I am a Relocation Specialist who has worked in the industry since 1997. Customers have the option to have an ON-Site estimate or an over the phone quotes. I provide my potential customers with estimates based on an Item List that either is provided to me over the phone or is submitted on-line. I address any items that have packing requirements such as electronics, glass/mirrored items, and Mattress Protection for all mattresses and box springs. I provide cost effective ways to protect these items in advance and recommend where they should consider buying any packing materials they will need, based on research done by myself. All Itra and Inter-state moves that are NOT requiring a guaranteed 2-day delivery window DOT regulated delivery requirements are provided 7 to 14 business days legally we have up to 21 business days. I address additional fees may apply if Access Conditions such as exterior stairs, elevators, or long-carries exist at the pick-up or delivery locations. I have stopped reading yelp reviews because I know first hand 85% of the customers posting negative reviews on Yelp are upset because they either thought if they do not mention items, they would only have to pay the amount quoted. I end my call the same way every time, I can make any changes to your item list, provide rates for any services you are considering, or answer any questions you may have up until 6:00 pm the last business day prior to your pick-up. If you have 5 questions a day, call me. If you have any questions during off business hours we provide 24 hour service 7 days a week. These people that complain usually book their move at the last minute, do not read all the information we provide, sign required documents without reading them thoroughly, change their delivery location after the 53' tractor trailer is in route, or simply do not ask questions when they do not fully understand.

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Yelp.com - Misrepresenting and cheating

To whom it may concern: Do not advertise with yelp or yelp.com There are 2 main reasons why you should not try to advertise with them: 1. the system does not work! promising 500 or 750 or 1500 counts of visibility does seem high to you at first, but the way they are rendering their software, the system "claims" to be generating over tens of thousands of...

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Yelp.com - Beware

I am writing this to tell everyone what a disreputable company is United Vacations is. Now we all know that United Airlines ranks dead last in customer surveys. I had know idea their travel partner who books all-inclusive trips could surpass that low. First of all, you need to know that United vacations has nothing to do with United. United doesn't...

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Yelp.com - Dishonest, unethical, corrupt, mafia

I guess this is one of the few places we can review Yelp. They certainly won't let me review them on their website even though they profess themselves as the voice of the people. They are more like the mafia filtering negative reviews for businesses who pay their protection monies and keeping libel unsubstantiated reviews for those who have principals and...

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Yelp.com Yelp "algorithm" filters out 95% reviews

We had 5 great reviews (No bad) on yelp. Sure enough, they contacted us to buy advertising. While we were speaking, I looked online and all but one of our company reviews had disappeared. When I asked the salesman about it, he explained that they have an "algorithm" that filters out infrequent reviewers. When I pushed him for a better explanation he said, "5% of people make the decisions for the other 95% everyday, we use the same principle."

I told him that I was personally a yelp member but only did reviews about 4x/yr - when a company was outstanding or if they really sucked. He responded that only I could see my reviews, but others couldn't because i'm not a frequent reviewer. That was it for me. This company operates on principles that are completely unpalatable. All our reviews eventually have disappeared. No loss, we have never received a new customer from yelp anyway. And I let my personal account go inactive.

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Gearldine Sainto
Boston, US
Sep 27, 2011 1:35 am EDT

Omg... I thought that I was the only one that YELP was filtering all my good reviews and continued to keep the FEW negative reviews posted. They rated me with a one star! How can they rate me with one star with all my positive reviews. I was contacted by someone from Yelp looking for payment of some sort I declined and was glad I had him on the phone to complaine about the ratings and he said he would look into and of course it got worse from there. I am furious with yelp! and something needs to be done. I am looking to file a lawsuit against yelp for all the business yelp has cost me by leaving bogus reviews from disgruntled ex-employees and other competitors. I have been in business for fourteen years and I am being denied to join groupons and other discount companies because of the bad reviews YELP continues to keep posted and the one star they rate me with. I am printing all reviews that have been filtered and the negative reviews they keep posted. I am done with them YELP they will pay for what they have been costing me and other businesses for years! If There is anyone else out there that is lookin to file a class lawsuit please contact me at style@sobellasalon.com I hope we can make pay back what they took from all of us.

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expatbrit
Clarkston, US
Apr 12, 2011 2:29 am EDT
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Everything posted above is true. Our motel was well featured and honestly reviewed but as soon as I refused to pay their exorbitant fees all the good reviews mysteriously vanished leaving just the one (2 year old) bad review.

It seems to me that unless you are willing to hand over hundreds of dollars a month to these scam artists they deliberately try to run your business down to hurt you. They should be investigated and possibly shut down for illegal marketing.

sunsetmotel.ws

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SouthWest Loop
Chicago, US
Oct 25, 2010 1:00 am EDT

Yes. Yelp is a fraud and I'm experiencing it from the consumer's point of view. I live in Chicago and a lovely and "red-hot" (extremely well received) restaurant recently opened. I and most of the other yelp reviewers gave the restaurant a 5 Star rating. Suddenly, mine and a number of other positive review became "filtered" driving down the overall rating. It appears that yelp is in the process of shaking down this new business. I'll never pay attention to another yelp rating ever again.

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:-Daryl
Clayton, US
Aug 25, 2010 2:24 pm EDT
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We had exactly the same thing happen to us. One good review remains up, but 2 negatives, which drops our average significantly. Meanwhile several positive reviews were briefly posted, then hidden (and they don't factor into the average).

Meanwhile, the Yelp Sale s people called and did their extortion thing. Like clockwork.
THAT'S their "algorithm.

We tried to join the Class Action lawsuit against Yelp, but the lawyers said they don't need our participation. I hope they put Yelp out of business.

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danielab
Albuquerque, US
Jul 14, 2010 5:52 pm EDT

Ah so I am not alone!
same problem here. I used to have a restaurant in Santa fe and got very good reviews and never got more than 2, yelp was deleted them.
I moved to Albuqureuqe, open a new restaurant got one review and already disappear
Oh well I am going to spread the word about this scam!
Urbanspoon and tripadvisor is better

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Yelp.com Closed my account for no reason

I signed up for a Yelp Account (dean783 AT mail.com) My account was closed with no explanation of an email sent to me by Yelp.com I like the website and started to make friends on there but then suddenly my account gets closed for no reason.

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Kai1
, US
Apr 13, 2019 2:36 am EDT
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Yelp also closed my account for no reason whatsoever. And no notice. Rather unprofessional.

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Piyush.s
, US
Jul 30, 2016 1:35 pm EDT
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My account was also closed by yelp without any reason

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steven12345
, US
Jul 20, 2016 12:47 pm EDT

Juan carlos G.
Juan carlos G.
San Leandro, CA
71 friends
6 reviews
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Scam Foo got another victim! $4400 went into Kam Foos pocket. Ripped off another client!

Follow Juan carlos G.
1.0 star rating 7/14/2016
Hey Kam F. Scamming people again? Any chance I can get my $4400 you scammed me for. Still waiting for you to respond to my texts/calls/emails. Thanks!

Sienna Entertainment - Las Vegas, NV, United States. Scammer
Scammer
Scammer
Sienna Entertainment - Las Vegas, NV, United States. Scammer! Fraud!

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stevenlee
Long Beach, US
Apr 23, 2016 4:50 am EDT
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__________________________________
YELP
APR 22, 2016 | 05:40PM UTC
We love hearing from you, whether you're sharing an awesome idea or have a problem to report. We want to make sure your Yelp experience is great, and we're looking forward to doing what we can to help! For now, we just wanted to let you know that we've received your message. One of our agents will take a look and respond to your inquiry, typically within 5 business days.

Please do not submit multiple inquiries about the same issue- this will slow down our ability to respond.

-The Yelp Support Team

Original Message:

Kam foo is using your site to rip people off. He tried to use someone else's
credit card but we caught him. We then found that he is a convicted felon
and now he is using Yelp and Sienna Entertainment to rip people off. I
created an individual site under my real name and when I post the info about
Sienna you guys keep taking it down like your trying to protect this
company. The only reason you would do something like that is if you are
getting paid under the table. The complaints that people keep posting are
about getting ripped off not that the service was not any good or they
weren't polite on the phone. It's about getting scammed and Yelp keeps
taking it down so others can be scammed!

6 Found Guilty in $10-Million Boiler-Room Scam : Courts: Victims nationwide
were misled into thinking they had won expensive prizes and were told to
send money for them.

Three others, general manager Joseph Robles of Orange and salespeople Kam
Foo and Darrell Vartanian of Huntington Beach, were convicted of two counts
of wire fraud and one count of mail fraud each.

Foo and Vartanian were two of the companies' top salesmen, generating
between $300, 000 and $400, 000 a year, Williams said.

Prosecutors expect to ask U.S. District Judge Alicemarie H. Stotler to
sentence the six men to four to eight years in federal prison when they
return to court on Feb. 27.

http://articles.latimes.com/1994-11-16/local/me-63373_1_boiler-room-scam

http://law.justia.com/cases/federal/appellate-courts/F3/110/70/527398/

United States of America, Plaintiff-appellee, v. Fred Bakhshekooei, Joseph
Robles, Kam Foo, Timothy Laros, paul Cooper, and Darrell Vartanian,
Defendants-appellants, 110 F.3d 70 (9th Cir. 1997)

http://www.yelp.com/biz/sienna-entertainment-las-vegas

1. 'm a little confused Kam you provided what you told us were
confirmation numbers that weren't real and the hotel had no record of you
ever booking rooms for the group, similar to other reviews on here not
within our group. I have an email from you stating you booked our rooms and
we were set go.

We have never received a refund from you and if you did and have
documentation on that of when and where it was sent to that would be great!
I would happily take down any negative comments or reviews or wouldn't have
posted at all had we received a refund.

But when we pay Sienna Entertainment not a 3rd party for a service and there
is an issue and you never respond to anyone to clear up or resolve the issue
that's just poor customer service.

I have all my documentation and facts.

2. Kam Foo and his assistant Shannon Obrien are crooks, thieves and
liars...I was just recently in Vegas and had a writen contract with them
that they would provide services and rooms at the SLS hotel and upon arrival
they had no record of my reservation...After 2 emails and several calls they
said they would take care of it and refund our money...they did nothing
except cut off communication...I am currently suing them...

These people are terrible and do not do business with them...they will steal
your money...

3. Scam Foo does not run a legitimate business. I booked a large
bachelor party through him with many bottle reservations and pool parties.
He suspiciously asked for money upfront which we reluctantly gave him. One
month leading up to the actual events he went off the grid. No responses
through text email or phone calls. I followed up with the places where he
claimed he booked us and none of them had heard of him or from him. This guy
runs a scam and tries to take your money and run. Thankfully I filed for
fraud via PayPal and got it all back. Super sketchy business and hope no one
has to go through what we did.
4.
We never got into the pool party and they didn't get us in to the other club
or pool party the next day. We will never use them and we are now fighting
to get our money back.

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TroobeeSez
Bay Area, US
Feb 28, 2013 3:27 pm EST

Couldn't remember my password (I don't log in that often, mostly just read reviews), got emailed link for resetting my password, clicked thru back to yelp site. Logged in using new password, then came message "that email address is wrong"... ... ... Re-entered email address and new password, got a message, "this account has been closed."
WTH?

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pump guy dude
, US
Jul 25, 2012 10:04 pm EDT

HA HA YOU HAVE BEEN YELPED KINDA LIKE being Munsoned .. movie king pin

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pump guy dude
, US
Jul 25, 2012 10:02 pm EDT

HA HA YOU HAVE BEEN YELPED KINDA LIKE being Monsoned .. movie king pin

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KORMIL
, US
Jul 25, 2012 9:41 pm EDT

yelp is BS they r MF

pump guy
pump guy
Longwood, US
Apr 18, 2012 7:21 am EDT
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look for the pool pump repair puppy !

pump guy
pump guy
Longwood, US
Apr 18, 2012 7:19 am EDT
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ok i don't care . i have 199 % feeedack.. so take it or ...

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Yelp.com - Yelp is extorting business owners

I am personally documenting that Yelp has been removing every positive review within 24 hours after they started calling me weekly for money. They have removed 11 positive reviews so far. They even removed a 5 star review posted 10 hours prior and double listed my only negative review which happens to not even be by an actual client but by a disgruntled...

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Yelp.com Rip off

They kept calling my business over and over again to advertize my shop on there web site I had bad experience in past so I kept telling them no and then finaly I gave in and said I will not do long term contract but willing to try for three months only. They said fine we will charge you $350.00 per month if you like then we can do one year contract I said fair enough. After first month I knew it is not going to work and called them they said you singed for three month we have to go by contract I said fine under helpness and do not renew after come 4th month charge my cradit card again I called on 4th of nevember they said request in writing why did you not tell me last month when I told you to cancel and my manager Earl asked you the same question they reply you said you want to continew.

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Dallasbusinesslady
Frisco, US
Feb 20, 2010 9:55 am EST

Thank you for sharing your bad experience. This business practices EXTORTION! I am filing a suit against them. They will spend a lot of mone. Flying their lawyers to N Texas to answer my defamation and Extortion small claims lawsuit. If we all do it, they will be spending more money defending their bad practices than they can shake down out of businesses to " remove" the malicious reviews for payment! Pls contact me if you would like. Mdcaperton@gmail.com.

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Yelp.com - Online scam

This site is for 'consumers' to rate business, like ripoff, but its more misleading. Thing is, when consumers report bad services *like being ripped off* most reviews *like mine which were mostly negative towards bad businesses cheating me out of money* were deleted b/c business owners got mad. Oh boo hoo. Its annoying that only good reviews were allowed...

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Overall, Yelp for Business Owners is a valuable tool for businesses looking to connect with customers and grow their online presence. With its free marketing options, customer engagement features, and advertising options, Yelp is a must-have for any business looking to succeed in today's digital age.

Yelp.com In-depth Review

User Interface and Navigation: Yelp.com has a user-friendly interface that is easy to navigate. The website is well-organized, with clear menus and intuitive search options. Users can easily find what they are looking for and explore different categories and locations.

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Mobile App Experience: Yelp.com's mobile app provides a seamless experience for users on the go. The app is well-designed and offers all the features available on the website. Users can easily search for businesses, read reviews, and even write their own reviews directly from their mobile devices. The app is responsive and user-friendly.

Customer Support and Responsiveness: Yelp.com provides excellent customer support and is highly responsive to user inquiries and issues. Users can contact customer support through various channels, including email and phone. The support team is knowledgeable and strives to resolve any concerns or problems promptly.

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Business Owner Tools and Features: Yelp.com provides a range of tools and features for business owners to manage their listings effectively. Business owners can claim their listings, respond to reviews, and update their business information. The platform also offers analytics and insights to help businesses track their performance and make informed decisions.

Privacy and Security Measures: Yelp.com takes privacy and security seriously. The platform has robust measures in place to protect user data and ensure the safety of personal information. Users can control their privacy settings and choose what information to share publicly.

Pricing and Membership Options: Yelp.com offers free membership for users. However, there are additional paid features and advertising options available for businesses. The pricing for these options varies depending on the specific needs and goals of the business.

Overall User Satisfaction and Trustworthiness: Yelp.com is highly trusted and has a strong reputation among users. The platform's commitment to authenticity and credibility has earned the trust of its users. The overall user satisfaction is high, as Yelp.com provides a valuable resource for finding and reviewing businesses.

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