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This site is for 'consumers' to rate business, like ripoff, but its more misleading. Thing is, when consumers report bad services *like being ripped off* most reviews *like mine which were mostly negative towards bad businesses cheating me out of money* were deleted b/c business owners got mad. Oh boo hoo.
Its annoying that only good reviews were allowed to stay and negative ones were deleted, when mine didn't violated the terms of use. A site for consumers to share their experience, positive a/o negative, are not given the full portunity to report bad service, since they'll be deleted right away.
Most are good and bad reviews but mine, which are about bad ripoff insurance agencies and banks were deleted b/c the YELP community felt it needed to be taken down. Plus business owners threw a wittle tantrum b/c I was giving them a bad name for their already bad service. Oh poor babies.
I find this yelp.com site completely misleading and favors bad businesses. If the consumers cant warn people about terrible businesses, which would help unknowing consumers of the trials and tribulations that they would mostly encounter, why even bother having the site at all. This site IS a RIP OFF!
The complaint has been investigated and resolved to the customer’s satisfaction.
i agree. Yelp misleads and deceives the public and it seems no one cares.
Yelp is an evil company, they were so stupid on the way they manage their company, money first, careless about anything else. If you don't listen to what they are asking for or don't do a highly cost ad with them, they will do everything that they can in order to destroy your business, by showing all the bad reviews and filter all the good reviews, just like what they did with Massinos pizza. They even go on Google and spend a lot of money in order to try to take business from you and send it to your competition using EAT24.com which they bought couple years ago (evil doing and unfair to any human beings).
It is just a matter of time for Yelp to be sued and that is the only way for the CEO to stop this evil work.
Yelp came alive by paying people to go eat at all restaurants if that person puts a review on Yelp, and after few years and after they fed a lot of people, and managed every review on Yelp (filter what ever review they want and show what ever they want for any particular business), then they start calling all business and ask them to put ads on Yelp in order to get more business (which a lot of business did go for but others were disadvantaged if they couldn't afford to pay for a costly ad on Yelp).
Yelp advertising team call us multiple time (at least once a week for the last 3 years) asking us to put ad on Yelp in order to get more business and they will improve Masinos rating on Yelp, but we couldn't afford it (asking for at least $300/month contract), but I told them that I gave you my business website through EAT24.com where they were generating an average of $760 (online ordering processing fees through our website, just in 2016, we processed over $70000, and Yeld received 10 % of that ($7000), but still not happy. Then, they stopped calling, and they started the evil work online, by filtering all good reviews and showing mostly nasty reviews.
Then in 2017, I noticed the online ordering through our website was declining because EAT24 is redirecting our customers to their APP where they show the Yelp rating (only 2.5 stars but on Google we have 3.5 stars, tripadviser 4 stars, etc), I started calling them in order to ask why sales are declining, and explained that one of the reason is the Yelp low rating, and when they redirect to their website and showing other business with higher rating than Massinos, of course the sales will decline. EAT24 couldn't do anything of course, just because Yelp is in charge, and yelp wanted more money from us.
So I had to close EAT24 account, and switched our website to Menufy, which in just 2 months, sales were tripled.
Then EAT24 were so upset, they started that evil work just like Yelp, by trying everything in order to take business from Massinos and give it to our competition which are signed up with EAT24/Yelp.
Is this how a bad company (EAT24/YELP) operates, when they lose some business, they need to work harder in order to make that customer very upset, or they will work very hard and understand the issues that led to the lost of business and try harder to get it that business back. Stupid thinking and reactions from EAT24/Yelp.
YELP/EAT24 = EVIL COMPANY = EVIL DOING
I agree that Yelp is 100% fraud and extorsion ring. I know business owners who have been contacted by yelp stating that yelp can help their business if they pay yelp 300/month. This is after the business already had 6 reviews, 2 of them which were 5 star ratings. After the business owners declined their offer, the top 3 highest ratings we removed! It seems that if you pay them the 300/month, yelp will remove the negative ratings for the business but if you don't, the good ratings magically disappear!
Yelp is absolutely 100% a fraud and an extortion ring.
I wrote 6 reviews on the yelp.com site about 6 local businesses that I did business with: 3 of them were positive reviews and 3 of them were negative reviews. My negative reviews were very thoughtfully & carefully written and did not violate any of Yelp's terms of services. One of my negative reviews, for example, was for a taxicab company which never showed up to pick me up from my apartment, even though I waited 60 extra minutes past the arrival time for them to come, and after calling the taxicab company 5 times to check on where they were. ("Just 5 more minutes, Mr. Rose.")
Within 60 days of posting my 3 negative reviews (for 3 different companies) to Yelp's website, all 3 of my negative reviews had been removed from the respective companies' profiles on the Yelp site. Interestingly enough, the negative reviews still show up FOR MY EYES ONLY in my personal & private profile when I log into the Yelp website, but they have miraculously been HIDDEN on the companies' pages themselves.
So I started asking around, and lo and behold, many of my friends who had written negative reviews for businesses started noticing the same thing: their negative reviews were still in their own personal profiles (for their eyes only), but their negative reviews were NOWHERE TO BE FOUND on the company pages in question.
So I emailed yelp.com and asked them about my reviews being removed... they only replied to my emails with a form letter directing me to the FAQ's on the site. I replied back several times, asking to have a conversation with a supervisor about this issue, and they continually replied with form letters directing me to the FAQ's on their site. After trying to make live human contact with yelp.com on 5 separate occasions, I finally gave up.
Much more on my blog here:
http://scottworldblog.blogspot.com/2009/03/beware-yelpcom-is-fraud.html
Honestly, that site is set up for people that really have no life in the first place. If a business makes a mistake and we all do then they should be given the opportunity to set things straight. I think the yelp community is setup just like the early chat rooms on aol or the like and is less popular than the myspace and facebook now. It is design so people can log in and get friends and either write good things about businesses or completely bad mouth them because they had a less than ideal experience. Well wake up people. Not everyone on the planet can be pleased and I find it sad that those pathetic few out there that really sit at home and think up this stuff is given the right to state whatever they want without recourse because they hide behind the cloak of the internet. Well I believe that some laws should be put into place that will make those losers responsible for their statements and make the sites that allow them to be posted responsible as well. I have a gut feeling that most of the negative reviews posted online are made by those that just didn't get their way. Well wah, wah cry your little hearts out you big babies. Why don't you do something constuctive with your time and acctually get something accomplished instead completely attacking someone who probably would like to make things right. BOO YAH!
How yelp compares itself with google mail I have no idea but one thing is for sure Yelp is being actively exploited, By Users and There own employees. "Marianne" Of SF Yelp, told me she gets back at her enemies by finding them and Yelp bombing there Biz or the Biz they frequent...must be nice to have that power. I would have to say its probably the people that are currupt not the web site.
Reference their frequently asked questions for a response to your complaint, but it's very simple. Yelp has engineered a system to hide reviews from less-trusted users on the site. The lower your activity, the less trusted you are. Reviews are only deleted if they violate the terms of service and review guidelines explicitly published on the site. It's not uncommon to see 'drive-by' reviews (both positive and negative). These 'drive-by' reviews are annoying, because they don't come from active people. They look suspicious and could be the business owner (writing a positive review for themselves) or a competitor (writing a negative review).
As a user, you can always log-in to your user account and view your reviews (even if they're hidden on the business' page which you reviewed). If you want to ensure your reviews show up, log-in and be more active. Write reviews for your favorite local businesses, use the talk threads, make friends, and just take advantage of the features they have on yelp.
Excerpt from yelp.com FAQ:
"Reviews normally come and go from a business's page, but your reviews are always published publicly to your profile (click "About Me" to see them) and have not been deleted. Just as your Yahoo or Gmail email account doesn't deliver every email, we don't show every review. This automated system protects both business owners and consumers, and ensures the integrity of Yelp's trusted rating. Again, your reviews are not deleted and may be shown in the future."
Yelp is an evil company, they were so stupid on the way they manage their company, money first, careless about anything else. If you don't listen to what they are asking for or don't do a highly cost ad with them, they will do everything that they can in order to destroy your business, by showing all the bad reviews and filter all the good reviews, just like what they did with massinos pizza. They even go on Google and spend a lot of money in order to try to take business from you and send it to your competition using EAT24.com which they bought couple years ago (evil doing and unfair to any human beings).
It is just a matter of time for Yelp to be sued and that is the only way for the CEO to stop this evil work.
Yelp came alive by paying people to go eat at all restaurants if that person puts a review on Yelp, and after few years and after they fed a lot of people, and managed every review on Yelp (filter what ever review they want and show what ever they want for any particular business), then they start calling all business and ask them to put ads on Yelp in order to get more business (which a lot of business did go for but others were disadvantaged if they couldn't afford to pay for a costly ad on Yelp).
If Yelp is fair with their business, they should do just like Google reviews, where Google show every consumer reviews for all businesses, with no filter.
YELP=EVIL, waiting to be corrected in a LAW SUIT.