I ordered 20 items from YaYa Creations/ Tablecloths Factory. These items are 10 organza table overlays and 10 organza table runners. Immediately upon receipt I saw that they sent me TWO incorrect color items. The TWO incorrect items are table overlays in the color SAGE (this is the company’s online description, and is a very light yellow/green). I did NOT order SAGE but ordered them in WILLOW, (the company’s online description of basic green).
The company contact information does not supply a real person/operator to speak with and only sends you to bogus phone store front voicemail set ups to appear they have a real store front but they don't. The only contact is via their E-Chat windows. I have saved emails for my records as I filed a dispute against them with me credit card company and also filing with BBB...Oh but they are conveniently NOT registered with BBB. Not a big shocker after now reading about hundreds of complaints about them! They requested pictures of the incorrect items which I sent immediately. Interesting fact that the company denied ever receiving emails from me and pictures of the incorrect items to my credit card company which I happily proved otherwise with evidence thus proving how they lie. They also misstated that they sent me 10 items, which in fact was 20 items. THEY CAN'T KEEP THEIR STORY STRAIGHT AND LIE!
The day I received the items I immediately contacted the company to see about exchanging them for the correct color. I was yelled at via their E-chat rep, and this was completely uncalled for and beyond rude on so many levels. They were crude, demeaning, and demoralizing conversations toward me. They flat out denied and refused to acknowledge that they sent me the wrong items, and would not exchange them. They continued to berate me online in lengthy verbiage that I was wrong, they were right, there was no way they sent me incorrect items, that the items had labels on them and to go look b/c I was wrong. Seriously these people are deranged idiots!! The incorrect items they sent did NOT have any labels whatsoever and even if they did there was no way they were going to admit they were wrong. So what's their thinking, no labels equals no exchange? Who's fault would that be then, mine? Plain and simple, this could have been easily resolved but they took the other road. Typical customer service is to be helpful and to resolve any issues.
They refused to admit they could be wrong and then asked me to send them pictures and did immediately. I also stated to them via E-chat that I was going to dispute the complete charge if I didn’t hear from a real person and gave them a number to call me. I requested via E-chat for them to send me to their MGR. or SUPV and they continued berate and make rude comments to just send back the entire order at my cost and if they were to send me any other items they would send the same colors at my cost again and hung up via e-chat.
I received a call the very next day from a bogus caller ID, untraceable number, e.g. 012345. As soon as the person on the other end confirmed who I was, he immediately yelled rudely, could barely speak English, and said I was wrong and he had received the pictures and I was still wrong and would not exchange them and that I could return everything at my cost. I am not the only person they have hung up on, as I have read multiple times from other online complaints of the same thing. These people lie about everything. They lied to my credit card company in the reply letter they sent that they never contacted me via email or phone. Simple proof has been provided from the email chain I attached back to my credit card company, which simply discredits them about this situation. Nice try though.
After the initial incident, I looked online investigating this company to find there have been several hundred complaints of the exact same situation I had just encountered, some much worse than mine but all with the same story line.
I attached several of the complaints easily found online for your reference .
I do NOT trust this company on any level and believe based on my experience and the other hundreds of complaints they have against them that if I were to send back these two items, which are completely untouched and in perfect condition in a traced package, that they would make up some convoluted story, lie and bully their way out of doing the right thing and still not owe me my due credit for a return - forget exchanging at this point, it'll never happen. It has been expressed too often in many complaints that they refused to owe credit for returns with lies and false statements.
I want to point out that in a 2/24/11 email response to me they stated they ‘would not send me a return label at this time’. So which time will they send out a return label? That indicates they can at their choosing and they’re simply refusing to do so.
Simple problem with a simple solution. However verbally on the phone they refused to exchange or send a label. Makes no sense and beyond frustrating and they know this and flat out could care less! I work in customer relations and marketing and find this entire ordeal needless and appalling on so many levels.
This company operates under various other names, and does NOT belong to the BBB as they state on their site which is FALSE advertising, and has conducted the same kind of ethic for years as seen through all the countless complaints online.
BUYER BEWARE!!! AVOID THEM LIKE THE PLAGUE!! THEY LIE ABOUT EVERYTHING! DO NOT USE THEM FOR ANYTHING! READ OTHER COMPLAINTS!!