Complaint Rating:

Company information:
canadian tire
Vegreville, Alberta
Canada

I purchased this yardworks tractor in June of 2004, with the 4 year extended warranty. At the time I was told that this was one of the best riding lawnmowers available at canadian tire. I paid $1799.00 plus GST for it.In September of 2004, the transmission blew on the tractor. It was under warranty, so it was replaced at the time the tractor had only 25 hours on it. I had to argue with the service team, they made me wait 3 weeks for an answer and a month to repair it. The following year, july of 2005 the second transmission blew on the tractor, the tractor had 60 hours on it at this time. I had to argue, and explain that the tractor is under warranty I waited 3 weeks for an answer and it took them another 3 weeks to put in the 2nd transmission. I also asked if they could replace the lawn mower because it was only a year old and this was the second transmission put into it, maybe it was a faulty machine. They refused. When I got the tractor back, the service team at Canadian Tire blamed me for the transmissions going for misuse of the tractor. (I only ever used the tractor to cut grass and nothing else) The tractor has never ran the same since, nothing but problems...belts breaking, not cutting properly...For the last two years I have fought with Canadian tire over this tractor, they say there is nothing they can do. We have had new owners in and out of the store almost rapidly and they always tell me there is nothing they can do about or blame the old owners and say I have to clear it up with them. Or I have been told to phone yard works and I have and yard works tells me to call Canadian tire!! Just one big run around game. The day that my warranty ran out the third transmission blew.(the tractor only has 200 hours on it!! In my personal opinion do not ever buy any kind of riding lawnmower through Canadian Tire unless you want to buy garbage and have a permanant and very expensive lawn ornament in your yard.