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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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M
12:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! biased news coverage

Negative coverage of Trump. Your main news headlines are more left leaning regardless of what is making news at the time. Facebook got nailed for this sort of thing, I hope Yahoo is next. Considering G mail for my usage.

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Mike Bildstein
, US
Oct 21, 2016 7:25 am EDT

Your negative reporting on Trump is a disgrace !

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aydın agırtas
, US
Aug 14, 2016 2:37 am EDT

To Management Board of Yahoo Mail
I am strongly condem Yahoo news on its news and articles about Turkey.You can easily have the exact figures and probably understand only few of them informing and honest.Vast majority of them includes full of lies and “hate” messages.Any ideas or touhgts are ok but Freedom of speech which is higly precious for all the people on earth must not use as a tool on the hands of hate mongers.
Yahoo as a giant company can not be used as a base of hate mongers.If necessary steps is not taken we can be sure of its a management decision and switch to Gmail.

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KaryK
, US
Aug 09, 2016 2:14 pm EDT

I am so fed up with this Trump bashing while Hillary is given a free pass. Such hypocrisy and total lack of journalistic fairness. I switched to Google at home and am doing so at work.

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8:28 pm EDT

Yahoo! safe search

I was looking at man toilet icons and saw something gross! I turned on safesearch and guess what? There was the image again! 1 star quality!

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5:32 am EDT

Yahoo! hacking my email and removing all emails in my inbox

I have been a customer of yahoo company for several years. My email has been hacked in last month and a person sent some email by my name to my contacts and this issue created a lot of problems for me. I had conducted a lot of research and I finally found that it was related to my password. After that, I have decided to change me password several times and I bought a Kasper's Antiviral for protecting my passwords. However, today when I open my email, I found that all emails in my inbox has been removed and there is any email in my inbox. There were a lot of important emails in my inbox and it can create a lot of problems. I want to complain to Yahoo Company about this issue. Please let me know what should I do in this situation.

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ihateyahoobullyengine
, US
Sep 17, 2016 10:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I didn't even use Yahoo, and their yahoo malware took over my Google. I couldn't get rid of it so I switched to explorer...yahoo took over that, so I sent a nasty e mail to their headquarters; 2 days later my lap top mysteriously crashed. Feel blessed you still have your computer...yahoo is like a gang or mafia; use their garbage or else.

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11:32 am EDT
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Yahoo! news

Posteverything

I'm jewish, and I want people to boycott israel

Every single day your main story is against israel... clearly you are as close to anti-semitism as it can be found in the news

Pablo nankin, md
[protected]@sbcglobal.net

The country must be held accountable for its human rights abuses.

by rebecca vilkomerson

June 24 at 9:34 am
Rebecca vilkomerson is the executive director of jewish voice for peace.

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9:05 pm EDT
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Yahoo! yahoo 7 australia

More and more of the main page is used for advertising. Looks to be about 60% of the page I see is advertisements. Also clicking links to a story about a Russian prisoner escaping out of the food hatch ( WATCH: 'Robber' squeezes through tiny food hatch)

takes me to a story about the movie "Finding Dory" ? WTF

https://au.be.yahoo.com/entertainment/celebrity/a/31847969/fiding-dory-star-ty-burrells-touching-childhood-memory/#page1

Its just ridiculous the amount of crap we have to wade through on this so called news site. I have had a Yahoo email address for must be 18 years, if it wasn't for that I would never visit the site, utter crap - so disappointed.

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6:25 am EDT
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Yahoo! too many ads

Holy crap, I have been a customer for years, changing my home page to yahoo.com, I have a few email accounts but lately they have changed there pages. email is slow and when you follow links on there home page you get hammered with ad's, not just the pesky ones but whole pages launch. I'm giving them 3 more months then I'm switching to someone else. The new design makes you launch into another page if you want to read more than 5 line of txt, not cool.

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Robert ---L Costello
, US
Aug 02, 2016 9:30 pm EDT

the pop-up adds are very-very-frustrating, and NOT WANTED--they also jam my typing process---HATE THE ADDS--PLEASE STOP THEM !

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Bruce Voisine
, US
Jun 09, 2016 7:28 pm EDT

Yahoo is going down hill fast, email counter doesn't clear when your read your mail, page takes forever to load, links don't open and video's from outside links don't work. Sad part is this isn't a recent development it's been this way for months...how 'bout it yahoo a little customer service might help allot

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L
4:39 am EDT

Yahoo! news feed

It is appalling that in almost every story in yahoo's news feed there are spelling and grammatical errors so blatant it can only mean that no editing or checking has been done by anyone on yahoo's extensive staff. If you can't spell you shouldn't be writing! At least have someone check the work before publishing it. Sometimes it's completely unreadable. It's not difficult - even this complaints dialogue box has a spell check!
I am also so tired of clicking on a link in the news feed only to be taken to a completely unrelated news story, or better still to this lovely message:
"oooops! Sorry we couldn't find the requested page... Now searching for your results!"
This is still popping up on the only story I had any interest in today - the solar flare images from nasa.
Thank you for reading my rant. Sorry for the "yelling".

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Debi Huff
, US
Jan 16, 2017 3:17 pm EST

I would like to complain about a newsfeed item about a man in Pensacola Florida who has had sex with his dog. Totally inappropriate for this forum.

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Maure Vaughn
, US
Jul 14, 2016 11:19 am EDT

As of July 2016 clicking on news feeds on Yahoo that say "Read More" now is really getting bad.
After clicking "Read More' on their page can send your computer into oblivion. I use to like the way
Yahoo had the original. Be careful as those pages have so much multi media it creates many many threads into the computer. I have a good computer and it just gets strangled by all those multimedia ads. I wonder if they even check those redirect pages to make sure thy are safe.
I think a majority of Yahoo users would agree.

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Irene Walker Gilbert
, US
Jun 08, 2016 6:35 pm EDT

I am concerned that Yahoo would post dishonest material from Kati Couric. Now that you are well aware of her manipulation of facts, I certainly hope to see that she has been fired or at the least that a disclaimer be placed on any material she provides encouraging the public to do a fact check to verify that the material has not been altered to hide the true content.

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Peter Kobe
, US
May 14, 2016 5:33 pm EDT

I 100 percent agree. I get so tired or reading news articles that are just a snippet of news and you get the "read more" click here button. Then you get another page of some tidbits with another "read more" button. The goal of Yahoo News is obvious here. By making he reader click from page to page generates money. The more clicking the more money. Please fix your news pages and give complete news in an article and learn to use spell check and stop making me click to read an article.

ComplaintsBoard
K
4:23 am EDT

Yahoo! compromised email address

To my esteem friends, family members and business associates, please note that my yahoo mail account was compromised on the 2nd of April 2016 by fraud stars operating from Ghana. I attach below copy of notification mail from Yahoo notifying me of the hacking. Please kindly dis regard any mail emanating from my box also avoid not opening the box as to avoid compromise of your mail box.
Thank you.
Christian.
• Yaḥoo Verification
• Apr 4 at 11:22 AM
• To
• BCC
[protected]@ymail.com
Message body

Dear Email Client,
We noticed a suspicious sign-in Attempt with a wrong password on your Yahoo account from an unrecognized device on Monday 04, April, 2016 from Ghana and Your Yahoo mail will be blocked within Hours if you don't verify your account.
You are required to verify your password to continue sending and receiving messages.

Verify to continue receiving messages

If this wasn't you, please follow the links below to keep your account safe.

Activate second sign-in

Yahoo Mail Team Inc

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2:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! mail

I am complaining about my email account. I am continually bombarded with adds, it is so bad I can't type email. I tried Xing out the adds and it said I could pay 5.00 monthly to get them blocked. Well I didn't request them in the first place and will be damned if I pay to get rid of them.
AOL or Gmail here I come.

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Scoti C.
, US
Apr 09, 2016 7:48 am EDT

I also cannot stand all the new ads! They slow everything up to a snail's pace and make it impossible for me to write email's because it can't keep up with my typing (which is nothing to brag about)! It takes forever to load the yahoo page in the first place because of the ads! What is wrong with you yahoo?

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T
12:59 pm EDT

Yahoo! email

3/26/16

Sirs,
My email stopped working on 3/23/16 with no explanation. I know my password but it would not work. I contacted yahoo by their number that was recently changed and it states they will not except calls. I went on their website sending messages to please call me because my acct is locked out. I called [protected] and [protected] with no results.

not only am I unemployed and looking for work, all the employers were contacting me through my email with Yahoo which I can't get into. I also have a major lawsuit out which all my contacts and information is in my Yahoo acct. It is pertinent that these people contact me so I can achieve my email and they refuse. I am very upset about their relationships with customers in this demeanor. My email address is [protected]@yahoo.com that is not working.

My phone number which I left for Yahoo to no avail is [protected]. I gave them a b/u email which the message from Yahoo says don't exist. I even left my home phone number as a b/u but Yahoo refuses to call. What should I do next? p.s the website took my email address but not my password. I tried to put it in over 20 times. then it locked me out of my acct for 12 hrs and I tried the next day to know avail.

Concerned customer Toni Beck

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4:08 am EDT
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Yahoo! yahoo home page advertisers "bait and switch" practice

Yahoo allows its Advertisers to deceive the Public, by listing the " Bait and Switch ", method of their Product/Products and or Service as appearing as a News Item, once the Consumer reaches their Wed Page no information as to the stated News Item on Home Page is given only a Ad for their Product / Service.

Why is this allowed ?

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4:10 pm EDT

Yahoo! web hosting /business email scam

I have not been able to access my business email account for a very long time -- embarrassingly long. I finally called them to cancel. But the credit card information had changed so they refused to cancel it and said I should do PW recovery so I could cancel myself. I explained that prior attempts to recover had failed. Of course it failed again. Then they asked for the address when I registered the domain name which I provided and it still would not match. Finally, called the credit card company to see if they had the prior history for what number it might have been and that worked! So now we will see if they actually stop the billing. But what is clear is that Yahoo Business Services makes it extremely difficult to cancel which is part of their scam to pay rather than cancel.

I will watch to see if they actually stop the billing payments.

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sande89
sande89
, US
Mar 29, 2016 12:42 am EDT

Hi Sir i am kamal sharma from Hspr punjab Sir / mam my Yhoo maill id is not running, And I am getting my mail id is quite Distrb my mail id yahoo kamalsharma67@rocketmail.com Plz help me please and I have no contact [protected] And in this connection it has been tight connection failed error ?

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10:37 am EST
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Yahoo! domain charging policies

I phoned the 1-866 number to try to cancel my domain with yahoo but got a busy signal. I finally got through today and after a 45 minute conversation I finally got the domains cancelled, however, I was charged for the domains 34 days ago, 4 days after the 30 day refund policy and yahoo refused to credit my credit card. Really? With that kind of customer service why would anyone want to do business with them? I have been unable to even pull up my website for some time now. Buyer beware! I am filing a complaint with my state's attorney general's office.

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Bill Whited
, US
Mar 22, 2016 4:39 pm EDT
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To bad YAHOO has hit bottom. When I delete current posts, YAHOO deletes the server as if it was a virus. So the sites that I interact with most have been put into the SPAM category so I cannot receive posts from them. YAHOO used to be so much better then AOL, now, it's just a SPAM site!

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friscochase
, US
Mar 09, 2016 12:12 pm EST
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The new homepage is terrible. I can't block items I do not want to see or read about, especially regarding human and animal abuse. It was so easy before to click on the blocking symbol which I no longer have now. No wonder Yahoo is going bankrupt, whoever developed this new homepage page should be fired.

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10:25 am EST

Yahoo! aabaco online services

On Wed. Feb 24, 2016 I received a call from Yahoo regarding my prior complaints; both were posted on this site as well as hard copies sent USPS to the companies. He said I could not receive a refund of the $89.97 charges because my information had already been put online January 1, 2016. I said that when I was online he could erase information with a click of a button; why couldn't they? The caller said I have the account for 3 months and that there was no way to cancel. He did suggest that I go online to check my listing with Aabaco by logging in, going to Services tab and then navigating through their Dashboard. Perhaps there was a way to enhance what was online, at no cost, to take advantage of as much as possible since it could not be canceled.

I did as suggested the next day only to find NO SERVICES EXISTED FOR ME! No Web Hosting; No Merchant Solution; No Domain; No Business Email; No Local Listing. Upon calling [protected] (the number given to me on Wednesday to call if I encountered additional difficulties) I was told by their representative, Abi, that all services had been CANCELED AS OF JANUARY 29, 2016!

This is contrary to what Aman told me ON January 29th. Aman said he could not cancel the listing for 3 months and a refund could not be processed.
Well, it certainly didn't take 3 months
to delete me from Yahoo Services;
IT WAS IMMEDIATE

The practices of Yahoo and Aabaco are dishonest and meant to steal from clients.

In talking with Abi he said I was off all sites and could not be reinstated without additional costs even though I was forced to pay $89.97 and refused a refund. Also, when I went online to check my account information - on the account I was not using and now could not use - the phone number listed was not my office number and the alternate number shown was a number that does not exist: 555-5555! Abi asked for security codes. Not only did I never create any security questions or codes, the security questions Abi asked were not "answered correctly". He asked in which hospital I was born and my answer was wrong! He was asked for the phone number on file; again, my answer was wrong. I was able to access my account to see the phone number on file and to reset the security questions/answers. I was able to access my Account Profile to do this. I found that the phone number listed was actually my PRIVATE cell phone number which is a number never used at my office.

My belief is that when I called to initially complain I used my cell phone and someone from Yahoo or Aabaco copies the number from their caller id and used it to fill out the account profile without my knowledge,

Again, I requested a refund of $89.97 for work I did not authorize, did not want and not being provided. Aabaco said I had to stay online for 3 months because I did not cancel before January of 2016. Yet when I go online to view my listing it has already been cancelled and is not able to be reinstated. I wonder: if I opened a new account if it could be easily reinstated?

I believe that the business practices of Yahoo and Aabaco are less that honest! Again, I would greatly appreciate a refund of $89.97. I feel there is a viciousness and contempt being directed at me by Aabaco and Yahoo.

Since dealing with these people I have been hacked both on my business and personal accounts. The telephone number the hackers used was my PRIVATE NUMBER no one knew except these companies. This causes me great concern.

I hope to receive a phone call.

Dr. James J. Sadleir

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3:35 pm EST

Yahoo! home page

the home page change is sickening. can't pick from 50 or more stories but 5. click on a story and get a "read more" which brings you to another thing altogether. can no longer check on previous posts and what others think of them. half of the stories can't even be commented on unless you sign up for face book, linkedin, twitter or other thing i don't have. i went to yahoo for the ease of posting and returning to my posts for scoring and replies. now they don't have those options. anyone have a different homepage where it is like yahoo was.

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JKWilliams
JKWilliams
, US
Mar 01, 2016 1:53 pm EST

Yahoo's news stuff is commie junk, aimed at junior high school kids, and if you notice, a good number of the comments address this. Stilted, slanted libtard stuff, very obvious to most. Of course they don't want you reading the ciomments - because my gosh, you might smarten up.

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9:44 am EST

Yahoo! email

Yes, Yahoo keeps getting worse. They may have to go extinct, and good riddance. Their constantly refreshing ads are so invasive, annoying, and overpowering that they even get in the way of typing basic emails. Ugh! That is the worst. And there is literally no way to contact Yahoo directly and complain. They donut care about their customers one bit. Thanks for ruining Yahoo and running it into the ground, clowns! You and all of yours are all about to fade away and hopefully go to burn in hell because your crappy system hardly works anymore! News Flash to Yahoo slaves--get ready to find a new job.

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Maria E.
, US
Mar 21, 2016 5:19 pm EDT

I agree, In my email yahoo add are very invasive annoying and overpowering. But not only this; I got a add against my political candidate and I closed it because that add was in my personal opinion offensive, meaning that offends my personal point of view. And then, yahoo repeated the add for me over and over. It show me a childish disrespectful and arrogant attitude of the people in charge of the adds .

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Bruce Brownstein
, US
Mar 19, 2016 7:03 am EDT

Reading an article today and it shuts off as "Yahoo is not responding." 3o minutes later, still cannot read article. Makes me think Yahoo is at Pizza Party or asleep. Try making Yahoo work!

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9:15 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! mail

What gives Yahoo? For years I've sent to an address with the dash - in the address, and now you say something is wrong. Now I can't reply to any email or compose. On another yahoo acct, I type in a normal address and you tell me there is something wrong with it, well it worked just fine several hours ago. So, I set up a gmail acct, and if you plan is to drive everyone off, well, at least you are succeeding at something. Yes, I cleared all the history, cookies, etc, shutdown, reloaded what ever, and you are still inop.

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11:24 am EST

Yahoo! trial offer

On February 3, 2016 I submitted a complaint regarding Yahoo Small Business. I have confirmed additional information pertinent to my complaint.

The $89.97 charge from Yahoo, now Aabaco Small Business, has been placed in dispute with VISA. I received a 3 month Trial Offer. I did not sign a contract for any service beyond the first 90 days.

I also never gave them my credit card information. I never spoke with anyone from Yahoo/Aabaco Small Business to authorize their use of my credit card. Nor does anyone other than myself have the right to give out my credit card information.

Hard copies of this and my earlier posting are being sent via U.S. Mail to Aabaco's Privacy Policy Issues & Complaint Departments.

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9:06 am EST

Yahoo! search

Yahoo behaves like virus.

Frequently, when I download something, I invariable get switched to Yahoo as my default search engine.

The most recent episode is worse. First Chromium was downloaded to replace Chrome. It was confusing as they look virtually identical and Chromium would launch instead of Chrome from my Chrome shortcut. In addition, the ability to change the default providers was frozen, so I had to use Yahoo. Finally, I got back to using Chrome, but it has been infected and always launches with Yahoo even though the default is set to Google.

Thanks for nothing Yahoo. YOU ARE THE VIRUS!

Yahoo probably uses these forced sign ups to count as new users that they report to investors to claim their business is holding steady. That would be FRAUD! Will report this to the NY Attorney General.

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10:27 pm EST

Yahoo! homepage and email

The new home page is so awful I cannot believe the upper-level honchos
approved it. Change it back. I have been a Yahoo customer for 20 years
and this is the worst for using e-mail. Can sign in and use the horrible home page but when logging in to e-mail, cannot access without a message CONSTANTLY appearing that can't access e-mail messages at present time.
If I go back to home page and then immediately return to messages, I might
get to look at a couple of messages before the darn thing screws up again.
What the #$%^ has happened. And, will I ever get a reply.

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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