Yes, I wait already 2 months after approval for to get $200 back. Live help desk dare to say it is in progress. but never get the money.
On emails they don't answer, only an automatic email you can get.
Then they ask a proof from the bank if the account number is valid and the swift code. All these nonsense is only needed for
a international wire and not for a refund to Credit card.
A withdraw has a minimum of $200. They tell you to top up with minimum $200 so they can than return the balance.
Don't trust them, they will never pay you back. They hope you will get tired from it and loose steam.