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Xoom.com Complaints - Xoom is not safe. Dont ever put your bank account info

Review all Xoom.com complaints

Xoom.com

Posted: 2008-12-10 by   Xoom victim
Xoom is not safe. Dont ever put your bank account info
Complaint Rating:  94 % with 18 votes
Company information:
XOOM.COM
St louis, Missouri
United States

DONT EVER USE XOOM unless you want your bank account to be hacked. I have used xoom around 5 times and there was no problem first. Then today, I got a bank alert that an electronic draft was deducted from my bank account and it originated from xoom for 1000 dollars. What the fuck. I did not make a transaction and I am only using one computer.

Someone was able to steal my bank account info from xoom. It must be an inside job. There were no transactions recorded for my xoom account. Someone must have used my bank info from their database and setup a new account.

Where the hell is the confirmation calling the actual bank account owner!! FUCK XOOM. Dont use it ever. Anyone can get your information. May even be an inside job.

I just got ripped off 1000 dollars and my bank told me that they cant do anything about it.

I called them several times for the span of 4 hours at least and nobody answers their hotline.

Nobody responds to my emails...

I hope nobody else is ripped off by this fucking monkey business


Dennis
Comments United States Business & Finances
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Comments

Sort by: Date | Rating
 251 days ago by   tjbrooks 0 Votes
I had the same problem on around the same date - it appears they were doing site maintenance and an earlier transaction had been duplicated. After dealing with the fraud department (the original department I spoke to were useless) the funds were deposited back into my bank the next day, and they also refunded me my overdraft charges by check within a few days.
I was more pissed with my bank who claimed they were unable to stop a pending transaction even when they know it is fraudulent.
I still use xoom am am still happy using their low cost service.
 238 days ago by   TOTTO 0 Votes
no way dude, i just did a $30 test and gave wrong secret code after noticing the scam, then when i went inside looking for the cancel button which used to be there, now it's gone so i emailed and called them and they quickly processed money or stole it, i am sure now they work with scammers especially from the new nigeria the philipines...beware people NEVER USE XOOM, SCAMMERS PARADISE...
 232 days ago by   peedoff 0 Votes
The same thing has just happened to me. I was using xoom successfully for several transactions of $2500. Yesterday I noticed a fraudulent transaction of $2500 to Carlos Lopez in Mexico. I have only ever sent money to a UK bank. Xoom customer service is useless, you only get to speak to someone in the Phillipines.

DON'T USE XOOM!!! BEWARE OF XOOM.
 187 days ago by   avictimofxoom 0 Votes
damn it, wish I had read this information earlier. we have just been hacked $1000 too... by a Fillipino Woman !!! WTF !!!
P/s: I have asked my friend in the Fillipine since I got the receiver's real name, and I found out it was a woman ... now we are trying to contact the police there to arrest her !!! Better run away for your life bitch !!!
 126 days ago by   alen.93 0 Votes
i used my credit card for 6 mouths with this. and never ask ID till now, my ID expired resantly, now im blocked i use this many times (have like 4 friends there) never had a problem till the ask for copy of my ID at random with no warning, i dont drive, no place has ever ask me for my ID, i guess it worked ok for me while it lasted, it was just $20 servral times.
 103 days ago by   oruga 0 Votes
WARNING!!!
DON'T USE XOOM!!! I used my credit card to transfer money to my ccount in Colombia. The money was never deposited into the bank account. I called several times and they said "It will be transfered tomorrow" and so. Then, after many complaints, the cancellation process started but I'm still waiting for my refund. I lost my money. Don't trust this system!!!
 103 days ago by    NonnieMouse 0 Votes
This is the old x.com banking system PayPal used to use. Doesn't PayPal exist in your countries?

If you are outside the US, call this #outside the U.S. at +1 (415) 395-4225

You can also report them to your police.
 94 days ago by   hougsy 0 Votes
xoom has problems with internal scammers and they are stealing details of your bank accounts cc etc..
also approve transactions that are false, not authorized. Consumers beware xoom is not a company anyone should trust as they are simply ripping everyone off. I have had over 200, 000 complaints internationally so [please beware, xoom is currently under investigation and will be prosecuted.
regards
 87 days ago by   whos watching 0 Votes
I've never used the company in yet my debit card info was used in a $ 160.00 charge never authorised, what the hell is this!!! My bank stopped the transfer but it will still take 7-10 days to get the money back.

My question is how if I never used them did they get my info!!!?
 49 days ago by   MIMISKY 0 Votes
Hey everyone,

Actually if you all want to know what is going on I will tell you, most of the employees that work there have no education and on top of that one employee that works there like's to work in jobs where he has access to peoples banking info, and social security numbers. Im sure there are a few well known reasons why. As far as not being able to talk to an actual live person, thats because they are all behind computers and not going to pick up the phone knowing quite well that they are mentally uncapable (uneducated) of handling customer complaints or issues orally. For all the people who may or may have dealt with xoom, many of them dont speak english very well either (another reason why they don't pick up the phone) Most of their phone numbers do not go directly to a person and if they do the employee will 10 times out of 10 NOT PICK UP!! Advice to all when it comes to your hard earned money, stick with a company who has been around for a very long time! For such a small company with one headquarters they sure have alot of customer complaints. How do these people sleep at night, really!
 49 days ago by   MIMISKY 0 Votes
Internal scammers is exactly right!! Is xoom.com really under investigation?? If not how can we get one started? I will put up some of the money to make this happen...anyone else with me on this!! Seriously!
 49 days ago by   MIMISKY 0 Votes
The fraud department there is most likely a bunch of undocumented citizens trying to steal your identity with no real education, certificates, or special training to be in that line of work! Maybe we should all visit their headquarters and see for ourselves who is running the show over there...lol!!
 35 days ago by   bonzkie Kid 0 Votes
When I started to use Xoom.com everything was fine until I needed to send money for an emergency. Xoom delayed the transfer of the money. Everytime I would ask for somebody to help me from thier customer service I was refered to 7 different employees who gave me 7 ifferent expalnations to the cause of the delay. Until I was forced to avail of the express service which cost me more than $ 30. WHAT A SCAM!!! After that I have stopped to use Xoom.com. Also XooM.com has a very Low conversion (exchange) rate which is not aligned with prevailing rates. Everytime you use XooM.com you are being short changed.

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