XOOM Energy
reviews and complaints

The practice of this organization is to send emails regarding contract renewals. My contract renewed December 23, 2022 (why that date, I have no idea). I never received the renewal notice - so my contract was not renewed, placing me on month to month at a rate nearly double what I had ($.059 to $1.119) - costing me $110 more for this month. Further, when I called to inquire, and ultimately renew my contract (at a rate of $.069), I was told it would take another 2-3 months for the new contract rate to take effect - which will essentially cost me another $200-$300. I find it suspicious that this happened in the middle of the time when we have the highest gas useage. With today's technology, how can an organization not be able to change a rate for 2-3 months? Further, utility companies should be required to send customer renewal notices VIA USPS rather than counting on emails to actually make it into an inbox instead of being marked spam. (By the way, the contract renewal email notification had no issue reaching my inbox within 10 min of the renewal being completed over the phone today - yet somehow the email notices of renewal were never seen!). All this seems like an easy way for a money grab at the expense of hard working Americans.

Save money? NOT!
This rip off company misleads consumers to the Nth degree. My bill was so high from them I lost hundreds of dollars. They use false advertising and must teach their employees how to sell their service using outrageously false information.
Do not fall for their tactics. It's all lies. I am so glad to be done with them.
God forbid if you ever try to reach them.
This company needs to be shut down and word spread about what a rip off they are.

Was introduced to this "energy company" through acn business opportunity - they presented themselves as a less costly alternative to both jcp&l (first energy) and pse&g (public service electric & gas). the bottom line here is that they are not less expensive! - to give you an idea this month alone I paid $368.01 more for my gas and $134.51 more for electric versus what I would have paid from the utilities default supplier. dont believe the hype! you will end up paying significantly more if you "switch" to this so called supplier. if you complain.. they will say that you should commit to a lower 6 month "fixed" rate program as opposed to the variable rate program... which I investigated and it actually was still more expensive (based on the last 6 mos rates) avoid this company at all costs!

We signed up with xoom energy about 1.5 years ago. In January 2014, I saw them they increased their rates to 0.699 per therm (south jersey gas was 0.5325). I called and waited 30 minutes to cancel my services and no one pick up the phone. I sent an email and i told them to cancel. They read the email but never called me back. I received another bill in February they increased their rates to 0.7990 (south jersey is still at 0.5325). I called and held a long time and finaly spoke to someone and told them what happened and why did not cancel my service. They said they never received the message. But later they said they have the email. They said that they would call me back to get my bill adjusted within 14 days, never happened. I received another bill in March and their rates were a whopping 1.4990 per therm (south jersey still 0.5325). i called no one answers they put you thru voice mail and no one calls back. I am not paying their portion of the bill. THIS COMPANY IS A JOKE DO NOT SIGN UP WITH THEM!

Dont listen to nobody who tries to sell you their services, friends, family, doesnt matter, run away. You trully will save yourself a lot of money and headaches. Their prices are not anything like they advertise, double it and then tripple it again, they pull their prises out of... And then just spit in your face when you call to complain, and then to add to insul they hit you up with concellation fee and wont let you switch from them for the next sicle or two. My bill went up from regular $200 to $700 a month. Do the math...

Total scam. they promise slightly lower rates for the first 3 months then it goes up. we are with pse&g in northern nj. my wife signed up to purchase gas from alternative supplier xoom energy to help a friend who worked for acn selling their service. during summer months we didn't see big difference, but over the past two months, december and january, we were paying almost a $100 or roughly 35% more a month than we would with pse&g gas supply. I called to switch back to pse&g, but it takes 6 weeks to process the request. as a result we are stuck with xoom for most of the winter, costing us hundreds of dollars. stay away!