Complaint Rating:

Company information:
Xoom
301 Brannan Street, 5th Floor
San Francisco, California
United States
xoom.com

I USED THIS COMPANY SINCE I WANTED TO SEND MONEY TO MY FAMILY IN THE PHILIPPINES FOR THEIR NEW YEAR CELEBRATION. THIS COMPANY PROMISED A FAST, RELIABLE, AND SMART WAY TO SEND MONEY SO I TRIED THEM OUT, NOW, I REALIZE I SHOULD HAVE JUST USED WESTERN UNION. HERE'S THE PROBLEM: DEC. 29 WE USED THEIR WEBSITE TO SEND $250 TO THE PHILIPPINES (= TO PHP 10, 043). THE FOLLOWING DAY, MY SISTER TEXTED US THAT THEY (BANCO DE ORO - XOOM'S RELEASING AFFILIATE) ONLY GAVE HER PHP 6, 300. OUR CREDIT CARD HAS ALREADY BEEN CHARGED THE $250 + $14 TRANSACTION FEE + $8 FINANCE CHARGE, AND STILL, MY FAMILY HAS YET TO RECEIVE THE FULL AMOUNT UP TO NOW, AND IT'S ALREADY JAN. 2 IN THE PHILIPPINES. I CALLED THEIR CUSTOMER SERVICE AND THEY SAID IT WOULD TAKE 3 BUSINESS DAYS TO CLEAR THIS, WHICH IS BULL CRAP BECAUSE THEY ALREADY HAVE MY MONEY AND THAT MONEY WAS MEANT FOR MY FAMILY TO CELEBRATE THE HOLIDAYS. I ASKED TO TALK TO A SUPERVISOR BUT THE AGENT SAID HE/SHE WAS OUT OF THE BUILDING.