Complaint Rating:

Company information:
XM Radio
United States
www.xmradio.com

We have xm radio for our home and I wanted to get a secondary receiver for my shop, located next to home. I was told I could have a secondary receiver for $9.99 a month. When it arrived, I found that no matter where I placed the receiver in my shop, I could not get a signal. So, I call to cancel it. I was hung up on THREE times!!! Finally got someone, who told me that I would have to pay a $100.00 cancellation fee!! I said, "So, if I keep it, I will be paying $9.99/mo for no signal service, or I pay $100 cancellation fee???" YES! I was sa angry that I decided to cancel my entire account. I will be charged $100.00, which is such a complete rip off, but I have no other option. That have you and they know it and they completely rip their customers off. I have not received my credit card bill, but after reading many of these complaints, I am worried I might have other charges from them! What can a person do in this situation, as so many others are in?? How can XM Radio get away with this?