Complaint Rating:

Company information:
XM Radio
Delaware
United States

Over the Christmas holidays I had to call XM to switch out a radio id. I lost a radio, bought another, and just switched the id’s. The operator asked me if I would be interested in purchasing their “special” deal on Sportcasters, which included 3-month service. I told her “NO WAY! I have to many radios as it is.” This operator decided that she would bump up her Christmas bonus and sent me 4 RADIOS!!! Then FRAUDULENTLY charged my credit card for all 4!! I called XM and told them the situation. They told me I shouldn’t have signed for the radios. I explained to them that they were left on my doorstep and signing wasn’t an option. After hours of phone calls and being hung up on numerous times. I was finally told to send them back for a refund. UPS picked them up from my house and sent them back to the shop. Think my nightmare is over... not so fast!!! The shop not only didn’t refund me for the 4 radios. They sent me 4 new radios to replace them!!! And yes they added them to my account so I had to go through the process all over again of getting them removed!!! I was actually told that this time they would have to charge me a deactivation fee for the radios I didn’t order. Yes a supervisor also told me that. I called back and talked to another supervisor who was apologetic and told me that he would make sure I was issued a refund. No I am not holding my breath. And no I still haven’t got it. Oh and Shop XM still hasn’t sent UPS to pick up the four new radios from my house. I am considering lawsuit action and pushing a criminal investigation into XM. They fraudulently charged my credit card unauthorized and will not take it off!!