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XM Radio Complaints - Anti trust or anti lemon law

Review all XM Radio complaints

XM Radio

Posted: 2007-07-02 by Eric Gonzales [send email]
Anti trust or anti lemon law
Complaint Rating:  100 % with 1 votes
To Whom It May Concern:

I singed up for xm radio about 3 months ago and signed for a every 3 months plan. Im on financial diet and cancelled all of my credit cards. So the credit card they tried to bill did not work. This is the beginning of my 4th month and I asked them how much will it cost me if I cancel right now. They said $38.85, I asked if I could switch to month to month so I will keep my subscription for a month then cancel it. They said I cannot do date because the beginning of the first month of the 3month plan started already. So I cannot switch to month to month and If I forget to cancel on the exact date. Its better luck again next 3 months hoping I wont forget to cancel it on the right date. Please help me, are they breaking any law with this. Something anti trust or anti lemon law. Please help me.

Sincerely Yours,
Enrique Gonzales
Comments United States TV, Music & Video
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Comments

98 days ago by Sean [send email]
I'm a xm customer service rep and I can tell you whoever you spoke with is incorrect you can change your billing cycle at any time and are just required to pay for the service you recieved up to the time of the billing cycle change and then the next cycle of service. When you cancel you are only required to pay for the service you recieved as we bill in advance no cancelation fee applies. You also can set a future deactivation date to cancel your service once the service you paid for runs out. It's unfortunate but not everyone who works for xm does their job or maybe you just spoke with a new employee whatever the case the info you received is not correct. Right now however we do require that you have a credit or debit card on file for automatic billing for anything under a year of service. Hope this helps.

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