Menu
XHose Pro Extreme
XHose Pro Extreme Customer Service Phone, Email, Contacts

XHose Pro Extreme
reviews & complaints

www.xhoseextreme.com
www.xhoseextreme.com

Learn how the rating is calculated

1.1 39 Reviews

XHose Pro Extreme Complaints Summary

1 Resolved
38 Unresolved
Our verdict: If considering services from XHose Pro Extreme with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verify
Is this your company? Claim it and get a lot of features. Read more
Get notifications about new complaints and reviews of XHose Pro Extreme. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

XHose Pro Extreme reviews & complaints 39

Sort by:

Newest XHose Pro Extreme reviews & complaints

ComplaintsBoard
D
4:13 pm EDT

XHose Pro Extreme magic hose 22.5m

I buy this magic hose 22.5meters in april of this year, for 2 weeks ago i would used it and i saw the water springled it's "broken", i meen 'la couture' is broken or open
I buy this one in France and i don't know where i can ask about the waranty
Please help me

J'ai acheté un tuyau d'arrosage magic hose de 22.5 metres de long le 24/04/2018.
Il y a 2 semaines alors que je voulais l'utiliser l'eau c'est mise à couler par les coutures du tuyau qui ont toutes ou presque cédé.
Au bout de quelques mois d'utilisation le tuyau a les coutures qui se sont ouvertes par endroits
J'ai acheté ce produit en france dans un magasin auchan et ils m'ont demandé de me retourner vers vous pour une prise charge éventuelle
Pouvez-vous me dire ce que je peux faire?
Merci de me répondre sur mon adresse mail : d.[protected]@laposte.net

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
C
8:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme x hose

I am unsure whether I have come through to the correct site however have been searching for the official XH ose site in the UK to submit a complaint in an effort to resolve. I purchased an XHose via Amazzon fro BS Bargains in the UK. I bought it just before Christmas, I have taken extreme car eof it and yet it has sprung to nasty leaks and is no longer fit for purpose.
I am looking to get a replacement or refund as it is literally a few months old/ only used for 2 months at most.

Regards Carole Jeffery

Read full review of XHose Pro Extreme
Update by Carole Jeffery
Jul 20, 2018 8:11 am EDT

I am unsure whether I have come through to the correct site however have been searching for the official XH ose site in the UK to submit a complaint in an effort to resolve. I purchased an XHose via Amazzon fro BS Bargains in the UK. I bought it just before Christmas, I have taken extreme car eof it and yet it has sprung to nasty leaks and is no longer fit for purpose.
I am looking to get a replacement or refund as it is literally a few months old/ only used for 2 months at most.

Hide full review
ComplaintsBoard
S
3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme x-hose

I have a 8ft X-Hose the slray gun came apart now the water is coming out continuously from the hose. The Connecticut won't come off for the hose to be cut which is not ideal. I believe the products when working is actually extremely good however, i would have though that the cost that i paid for the product would have lasted a lot longer than it has. I would be extremely grateful if this issue can be fixed please.

Kind regards

Sophie Fellas

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
M
10:17 am EDT

XHose Pro Extreme terrible customer service

I called X-hose customer service in Canada to ask about my x-hose pro that started to leak in several places. The customer service agent had no interest in helping me because I didn't have my receipt. I asked him if there is a repair kit and he kept saying no, no, no, like I was interrupting him from something. Next he just hung up the phone on me, and that was just before I was about to place an order for a new x-hose with him!

I like their hoses but their customer service is disappointing in my experience. I won't be buying another x-hose.

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
G
8:45 am EDT

XHose Pro Extreme I followed the instructions to the 'tee' diligently shut the water off at the source, my 75' hose just started leaking everywhere?

I followed the instructions exactly as indicated, I unrolled my 75' hose from the source and placed my sprinkler at the proper lawn location to maximize my watering area, when I was ready I turned the water on at the source and the hose just started leaking everywhere, from no particular spot on the hose, just everywhere
I immediately shut the water off at the source and did a 'visual' check to try and determine what the possible problem was concerning this hose.
Seeing nothing noticeable I turned the water back on at the source but it still just kept leaking from everywhere?
I tried calling the 'customer' service number but was never given a proper
contact number or agent?
I would like my 75' Big Boss Xhose Pro Aluminum Item # 9922FEQ/9924FEQ replaced at no additional cost to me?

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
A
12:29 pm EDT

XHose Pro Extreme Xhose pro

I bought the xhose pro because I thought it's gonna be a good quality, but after a while there were holes everywhere. Went to the store to exchange It, but it's been discontinued. I was advised to call the company, but there was no help what so ever. Because I don't have the receipt, they can't exchange it. No help at all. Now I'm stuck with a defective hose, by the way wasn't cheap in Canada..
Not gonna buy this product anymore.
You should treat you're costumers nicer...

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
X
2:54 pm EDT

XHose Pro Extreme 2 50' hoses

I purchased 2 50' hoses, both when connected at the water source leak profusely and no water comes out of the nozzle end.
I would like to return these for replacements or full refund.
Very disappointed.

Ernie Grenier
9461 NW 18 Court
Plantation, Florida. 33322

[protected]@bellsouth.net
[protected]

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
R
1:27 pm EST

XHose Pro Extreme 2nd E-Mail, 50 Foot XHose Pro, Damaged

Using my replacement XHose Pro for the second time. In the middle of the hose water was gushing out. This is the 3rd time this happens. In matter fact when I received this replacement...it didn't feel right. The hose was not smooth (it was crispy) and it was not in its original box. It came in a plastic bag and a brown box; not a XHose Pro box. The last time I had to return the damaged hose and pay postage plus pay S&H for you to send me this piece of garbage. I am requesting you replace this hose again w/o having to send this garbage back. Very disappointed with this product. I expect to get a replacement soon. Thank you. Maria/Carlos Hernandez 10812 Rockledge View Drive Riverview, Fl. [protected] [protected]@hotmail.com

Read full review of XHose Pro Extreme and 1 comment
Hide full review
1 comment
Add a comment
A
A
Arnold Goldberg
, US
Apr 10, 2016 5:54 pm EDT

These hoses are worthless! They are so small on the inside diameter that they don't work worth a damn! I have 90 pounds of water pressure and I can pee more than what comes out of these hoses! A waste of money!

ComplaintsBoard
R
10:07 am EDT

XHose Pro Extreme Don't buy

I bought 3, 2 have already broken. They have not been left outside, each have been used once and have split on the ends. Good idea but a very expensive purchase for the amount of time they are used. I had the green ones and they lasted longer than the x hose. Be warned ..do not buy this product...unless you have money to throw away !

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
R
3:12 pm EDT

XHose Pro Extreme Wasn't worth the money!

I purchased two 50' black pro hoses and loved it the first year, only had to use it about 4 or 5 times. Kept it drained and protected thru the winter. Got it out this spring to water my tomatoes and strawberries, and guess what it did? Sprouting a shooting leak that went 10 feet in the air and got me all soaked. Just looked like a pin ### hole, but wow! Then ignoring the first hole, I continued to use it for watering and behold, the whole friggin hose blew apart! Water everywhere! Now I have the second one on the outside faucet and we will see how long it lasts. This is the third flexible hose that I have bought and they all exploded! Never again, they are convenient, but do not last, no matter what you pay for them! Wish I could contact the company, but they don't appear to want to hear from me. Too bad, word of mouth can sure hurt a business and they will be hurting, believe me!

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
T
1:19 pm EDT

XHose Pro Extreme Not an industrial quality

I purchased my two 50ft x hose pros on August 20, 2014, did not use them till this spring. During the winter I kept them in the garage in the original box. I was very happy having those light and expandable hoses one in the front and the other in the back yard. Two months after being using them just to water my plants, the one in my front yard just exploded, the blue tiny hose inside and the black fabric outside were tear off. Last week I called the company and very kindly they immediately offered to send a replacement. Unfortunately, this past Saturday, the other hose exploded too. Today I have received a shipping confirmation for the replacement of the first broken hose and just wandering how long will last? At the end of the day, I will have just one "temporary" hose for what I paid almost 70.00. Not a good solution really.

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
B
9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme hose split

I purchased my two 50ft x hose pros at the end of last season, did not use them till this summer. During the winter I kept them in the garage in the original box. Took them out this summer connected them together to wash my car. 10 minutes in, Stopped the water flow to soap up the car, and there it was a split hose gushing water all over the place. The second hose broke a week ago. This one is gushing water from the brass/hose connection towards the nozzle. I don't know how this happened, my wife was using the hose the day before. When I found it I asked if she pulled on the hose to hard ? She said no it was leaking when she turned it on. I really don't know what happened to either hose, it was simple normal use of a hose. This I feel was a real waste of money !

Read full review of XHose Pro Extreme and 4 comments
Hide full review
4 comments
Add a comment
R
R
Ryan Coleman
, GB
Aug 15, 2018 11:34 pm EDT

I have bought two of these hoses and after the 4th time using it the water just doesn't exit the hose .its very odd .i don't know hat to make of it.but I am not happy with the product and would like a refund.
Kind regards
Ryan Coleman
Ryan1coleman@gmail.com

B
B
Brigitte Frost
, GB
Aug 14, 2018 12:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi I wonder if you can help please.
We bought an xhose from Poundstetcher in UK high street store. It was 100 ft and cost £40. It has burst in the middle and we have only had it for approximately 5-6 months. Can you help get a replacement/refund? Or perhaps advise a UK address of xhose ?
Many thanks
Brigitte Frost
Email: frostyb04@yahoo.co.uk

D
D
disappointedLori
, US
Aug 01, 2018 10:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased three 75 ft xhoses. They all broke and now I can't seem to get in touch with anyone for a replacement. This is a rip off and robbery!

A
A
ANNE-MARIE DEVLIN
YEOVIL, GB
May 10, 2015 7:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i purchased 3 Xhoses, and every one of them developed a fault. All split and very poorly made. They are all split. I don't know why they all would just split.
They are supposed to be tough but the 3 I have are rubbish. I only have them a few months. . I really feel let down my the way everyone was raving about them and how tough they are supposed to be. so what went wrong with mine.
I would not recommend them to anyone and I am going to put these comments on face book and warn people they are not worth the money. I have now had to purchase the ordinary one cheaper than the Xhose.
WHAT A COMPLETE WASTE OF MONEY.
ANNE-MARIE

ComplaintsBoard
S
1:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

XHose Pro Extreme Poorly made

I have a very large yard and was tired of winding up yards of regular hose. I liked the idea of lightweight expanding hose that would be easier to use and lug around. I bought 4 of the 75" lengths late in the fall and did not really have a chance to use before winter rolled in. I got them out the following spring and within a month 3 of the 4 had the inner hose split from the connector that holds all the layers together. The water in the outer layer just leaks the water through the covering material. I would never buy these again and would never recommend them to anyone. Good idea, awful product.

Read full review of XHose Pro Extreme and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
U
U
Uppa US
, US
May 27, 2015 9:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Over the last couple of years I have had my head "up and locked" and have replaced the HIGHLY DEFECTIVE xHosePro several times to the tune of $9.95, allegedly for shipping and handling, and $12.45 for the cheapest postage back to Norwalk, CT. The concept is great, however, the quality of the materials used in the manufacture and, possibly, the assembly processes, leave a great deal to be desired. Each of the defectives appeared to have some quality control issues with the webbed outer covering as it failed and allowed the rubber inside tubing to poke through and then, because of what I feel is substandard tubing, the pressure of the water is greater than what it could withstand bursts I have written to National Express and to DAP regarding this situation with no success. Actually I never received the courtesy of a reply. The only reaction I received was "send it back with a check for $9.95 and we will send you another" defective article. So for $12.45 + $9.95 times 4 returns equates to $89.60 for which I could purchase, at least, four regular hoses that will last 100 time longer than the lightweight product. Good concept - Poor quality

B
B
billm44
Hesperia, US
Feb 19, 2015 1:55 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Add my name to the list of dissatisfied customers. While using the hose the internal hose split leaving the hose unusable. I would never buy another Xhose Pro again. Very dissatisfied with the product.

ComplaintsBoard
R
6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme Does not stay together.

I purchased the hose last fall. It has been in the house all winter. I went to use it today (6/24/14) and it literally feel apart. Everything from where the hose connected to the water outlet port to the hose spray head. This is the worst 'garbage' that I received on the internet. And yes, it is nothing but garbage.

I supposedly picked the latest model that was manufactured. I did not want to get into this. But guess what, it happened anyway. If this one was like this I cannot imagine what the previous one would be like.

My suggestion for anyone that is looking to buy this is to get a way from the advertisement. It is nothing but a BIG LIE.

I will tell everyone that I can to save their money and get a typical garden hose.

Read full review of XHose Pro Extreme and 2 comments
Hide full review
2 comments
Add a comment
J
J
James Gile
LACRESCENT, US
Sep 07, 2022 11:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My xhose pro which i purchased as a 5/8 " diameter and when i used it it's a 1/2" so is this a rip off or faults advertising and i threw away the box so can't take it back so am i just out the money i paid for it or what?i am 77 years old and don't like getting took

G
G
Ganthrion
, US
Aug 31, 2012 12:02 pm EDT

I used XHose services and they used my personal info. They sold it to other company. Don’t order from them even if the product seems good. It is not a good deal for you! I was shocked when unknown company used my personal info and credit card details.

ComplaintsBoard
G
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme Burst

I purchase 2 of the 50" hoses. The first 2 burst in the middle of the hose after just a few min. of use. I called and got replacements and within just a few min. the same thing happened. My water pressure is just under 26 PSI. This product is horrible. I called and demanded a full refund.

Read full review of XHose Pro Extreme and 1 comment
Hide full review
1 comment
Add a comment
R
R
Richard Slayton
, US
May 29, 2014 4:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was planning on purchasing these hoses but after hearing about others I HAVE CHANGED MY MIND. I have been weary about the quality of these product's. Is there any of these hose's that qualify?

Yours truly

Richard

rdslayton@live.com

ComplaintsBoard
C
6:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme Explode

Hose exploded after second use. Was guarantee to replace hose but you had to pay return shipping $12.78 then pay to have a new one shipped of $8.95, I could buy a new hose for all I have had to do. My husband told me not to order it, should have listen. There is no contact number or customer service. I am not HAPPY at all. After finding what it cost to send it back I would just like to forget it. But can't find a number to tell them forget it.
Connie

Read full review of XHose Pro Extreme and 1 comment
Hide full review
1 comment
Add a comment
C
C
Chuck's Body Shop Inc
Litchfield, US
Oct 01, 2014 8:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We received the XHOSEPRO and after a month or so of use it split at the seam. I returned it for a replacement in March of 2014 and to this day October 1, 2014 have not yet received a replacement hose.

ComplaintsBoard
D
11:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme Hose split open at the bottom

I purhased 4 of these last year in hopes they would be better than the green ones I purchased. I got them out of the packages to use for the spring. lst one I used the hose split from the bottom (with the valve open) and just kept going. I cut off the water after it reached the middle. All 8 of my green hoses, I know different company burst at the connection. SUCH GOOD ADVERTISING, SUCH A BAD PRODUCT...I have 2 more of these to try. VEERY LEARY OF THIS PRODUCT. IT SAYS THEY CAN BE RETURNED BUT IN ALL THE LITERATURE THERE IS NO ADDRESS OR INFORMATION ON HOW TO RETURN THESE DEFECTIVE ITEMS. PLEASE REPLY

Read full review of XHose Pro Extreme and 9 comments
Hide full review
9 comments
Add a comment
W
W
William Hixon
Russellville, US
Jul 21, 2015 4:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just turned on my x hose and it burst where you hook it to the water supply.

W
W
William Hixon
Russellville, US
Jul 21, 2015 4:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just turned on my X HOSE and it burst where you hook it to the water supply.

J
J
john171
York, US
Aug 21, 2014 11:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I too had hoped these would be better than the 2 green ones we had, though he green ones lasted a good 2 years before failing. Bought 2 X-hoses early spring, one leaked out of the box at the shut of valve, laid it in the sun for about 10 minutes and pushed and wiggled the hose into the fitting, that worked for a while, leak is rather heavy at this point, now today the black outside cover split on other once, about a foot long and the plastic inner hose bubbled up and burst.
Will be calling that 800 number, will post back with results.

R
R
rlong
Dallas, US
Jul 28, 2014 9:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm on my 3rd XHOSEPRO. The 1st two stopped working, wouldn't let full stream of water out when fully opened, under normal water pressure (approx 57 gal per minute). Kinked at nozzle end. The 3rd hose side wall ripped open, exposing the blue inter hose, expanded like a balloon, then blew up. As advertised, this hose may be able to tow an SUV but as far as a garden/yard hose, lots to be desired.

I
I
Ivyleague4
Loomis, US
Jul 14, 2014 11:57 am EDT

I bought the XHOSE Pro due to the great Infomercial and was anticipating replacing my heavy standard hoses. The XHOSE arrived on July 11th. Both of the hoses have defective shut-off valves! They will not let a full stream of water out when opened fully under NORMAL water pressure...only a trickle comes out. This is major defect. I mean, don't they test these hoses at some point to see if they actually work? They are going back today. What a waste of time and money! Such a great idea (patented) yet such a poor execution!

M
M
Momma Z
Apex, US
Jun 13, 2014 4:20 pm EDT

I also have had the green hoses. They burst and I got replacements. Then on to the black x hose pro. They have also failed quickly. They have a lifetime warranty so I called cust. serv. [protected] X2. They send replacements, no ?'s asked and no requirement of returning the hoses. Give is a try.

R
R
ronthe wonder
Rochester, US
Jun 07, 2014 4:16 pm EDT

I bought 3 expandable hoses and 2 of them leaked right off the bat.
They said it was 3 times stronger but they were talking about the
plastic fittings

R
R
robinrea
, US
Jun 01, 2014 6:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've had my hoses less then a year and one of them exploded

A
A
Anne Wilson
Mandeville, US
May 25, 2014 3:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased a hose on October 3, 2013 but since it was winter I stored it carefully and began using it this Spring. It broke also immediately. I feel I should have a refund or a new hose. Thank you.

ComplaintsBoard
X
12:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

XHose Pro Extreme xhosepro

If You follow the instructions to the letter, You might make it past the 90 day warranty period. This is a Great concept but the fact that it was outsourced to China for it's manufacturing means that you can't depend on the Quality of the components, for instance, You are advised NEVER to Drink from this Hose, never leave it in the sunlight or with water in it after use or let it get punctured (Rose Bush got Moms) I'm Sorry but We'll have to stick with Our heavy, 10 year old, American Made Hoses that I bought from Wally World. They cost half as much and are covered by a Lifetime Warranty that only requires My cutting off the brass ends/fittings and mailing them to the Manufacturer which, by the way, I did for My Mother, Who's hose had been punctured on Her fence. Mom got a brand new hose 10 days later, delivered to Her House by the UPS Man. Mom really needed the lighter, easier to handle hose but it just wasn't worth the expense or Hassle.

Read full review of XHose Pro Extreme
Hide full review
ComplaintsBoard
B
12:51 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

XHose Pro Extreme - I was looking forward to getting a replacement

I got my flexible hose home and used it for only 10 minutes and it broke. Then inner hose must have had a slit in it because in the middle of the 50 feet hose was gushing water. My sister was with me and we both bought them. I don’t have my receipt. I am dissatisfied. I was looking forward to getting a replacement from Xhose Pro.

Read full review of XHose Pro Extreme and 37 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact XHose Pro Extreme customer service

Phone number

+1 (203) 852-0024

Website

www.xhoseextreme.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with XHose Pro Extreme?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with XHose Pro Extreme Customer Service. Initial XHose Pro Extreme complaints should be directed to their team directly. You can find contact details for XHose Pro Extreme above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about XHose Pro Extreme. Discuss the issues you have had with XHose Pro Extreme and work with their customer service team to find a resolution.