Xcel Energy
reviews and complaints

Allowing the Public Utilities to be run by a private corporation was a huge mistake. Many American citizens work who work for Xcel are a making a nice profit and probably enjoy their air conditioning. I don't have the facts on how much profit Xcel makes or does not make but in my ideal reality the profit would be zero. Public Utilities should be non profit. Yes people should be paid fairly to do the job of running the Public Utilities, but corporate profit from Public Utilities is un-American.

If you live in WI I'm going to have to make the assumption that some form of heat is needed to keep the apt from freezing up in the winter months. I think this might be a rip off from your landlord. Check to see if they heat the garage and where the gas for that is coming from, if it's off your meter it means you are getting billed to keep the garage toasty which Xcel Energy wouldn't know about. Check with rental laws for your state in MN it is illegal for landlords to do that and they have to get it corrected or put the bills for the apt in their name. If you are using electric space heaters in place of a gas furnace...don't. Electric space heaters can cost anywhere from 1-4+ dollars a day if they are running more than an hour or so (total combined). It is much more cost effective to heat with gas. Normally if you use a space heater and mange to knock 10$ of your gas bill it will show up as 20$-30$ on the electric bill.

We are a military family and moved out of our condo and canceled service in June of 2008. We moved to Texas and placed our house on the market. The house did not sell until Oct. of 2008. It was sitting completely empty and unoccupied until it sold. Now Xcel is billing us $205.74 for services provided between June and Oct. I called to ask what the bill was about, and was told that since we had owned the condo we are responsible for paying the energy usage.

I replied that I should not be held accountable for the bill because I had specifically CANCELED the service! And it's not my fault that since Xcel did not turn the power off to the property it was still consuming energy. Their response is that they never turn the power off, they just take your name off of the bill. And since I did not turn the breakers off I'm responsible for the consumption.

I asked if they had something in writing stating that I'm responsible for turning off the breaker after canceling services to avoid getting charged. Their response was no. When I asked for all the information needed to contest this bill I was told to 'look online'. I said no that is unacceptable and asked that all the papers necessary to contest this bill be mailed to my current address. So I can document all communication.

I was speaking to Specialist Carmen employee # 6263.

I had also asked to speak with someone of higher authority who can help me with this issue. I was told by Carmen that they would have to call me back, so I gave her my number and had it reconfirmed twice. This all happened today so I'm still waiting for a response. I was told that they usually get back to me in the same day.

I am one of the unfortunate millions that have become victimized by this huge monopoly called Xcel. These people are the absolute bottom of the barrel and the only game in town which is the attitude you encounter no matter who you have to talk to or how many times.

My ex left a huge past due amount when he ditched his family a few months ago. Even though I was never on the lease or the Xcel account, I am being harassed because I am the only one they can find. I was instructed by three different Xcel reps that all I needed to do was open an account in my name only, pay my bills on time, which I have, and they would pursue my ex for the past due amount. I did as I was told in opening a new account but Xcel has rolled my ex's past due - $500 + - into my account because he is nowhere to be found. Even though I have provided his new address and phone number, they continue to hound me. None of the other utilities my ex stiffed has done this - only Xcel. My guess is because I am paying for all the other ex's that ditch their families and all of the foreclosures that aren't paying their bills. Xcel is going after only those few they can actually find and harass. Where else are we going to go? It's not like we have a choice.

This isn't the first time Xcel has screwed with my billing and unless I can move, it probably won't be the last. Don't bother with filing a PUC complaint because they are a waste of time just like trying to find an intelligent person at Xcel is.

I had my ex do the same thing to me.now I'm stuck with no electricy for maybe a month.cause I owe them a 1000 dollars.excel is so screwed is mn get another big company come in and would have to compete with.cause I would be there customer.and NOT excel..

We are being billed twice for one xcel account! Our current apartment office claims that they are completing payment of the bill, which is added to our monthly rent balance. However, we received a mail bill today that states we owe them over four hundred dollars... This is absolutely unacceptable, and will not be tolerated. I have half a mind to contact my attorney in the morning, but will spend more hourly for his time than for the actual extra bill. My personal opinion on the matter, Xcel needs to sort their ### out and work FOR the people. This all feels eerily similar to the Enron fiasco, only on a smaller customer by customer basis.

Why you have to rip everyone off ? Just tell me why ? Double every year pretty soon Noone in Denver! Sorry got to go ! Bye collection from some other fool !

I have now called 3 times regarding a branch pulling down my line. 12/19/22, 12/22/22 and 1/6/23. No one has come out to service the issue.

This is outrageous! Your CEO makes 12 million dollars a year; xcel has had record profits and the state of Colorado agreed to increases of 54%?! Bills have doubled since last year and this company has a monopoly in this state! Do something about this highway robbery! 🤬😡

I have had a Solar system installed September 12. Xcel has yet to install the correct meter thus preventing activation of the system. I have repeatedly called but nothing has happened. This despite the fact that Xcel encouraged the solar installation.

This is very discouraging in the light of global climate change. I am trying to do my part.

Electric bill for 2021 $128.39 for electric only as my gas service is through another provider. Gas bill for December of 2022 is $299.68. Price per day in 2021 was $4.08 and for 2022 the cost is now $8.98 per day. How did the cost more than double from last year?

I do not want that smart meter attached to my house. I did not approve it and they installed it when no one was home.

I want it taken out and the regular meter put back in.

My outside light they are billing me for 7.34 month was removed in 9/16 the whole pole I had It on was removed cause I had them move everything underground there are still billing me in this day with computers they should be able to take it off right away I have called four times.

We purchased insurance from Xcel. It used to be awesome. If something went wrong they would send someone right out and they would fix the problem. Our AC went out and both my mother and I are asthmatics. So far we have been told we are not a priority, someone texted and said they were coming and they haven't shown up. No professionalism!

Xcel cut off our electricity, my son has asthma and we HAVE to have electricity to run his machine! Our food is now ruined so we no longer can feed our child. If my son is hospitalized because of it I'm sending you the bill!

A Public Service truck was parked in front of my house, at 346 N Corona, when the 2 workers got out to put on uniforms. Upon leaving they hit something blue that sprayed over the sidewalk and stone leaving dots still there. I have pictures and would like it repaired. They got out looked and drove down the street.

MaryAnn Thornam
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