Complaint Rating:

Company information:
Xbox Live
1804 12th st
Riverside, California
United States
www.xbox.com

I am billed each month on the 15th for my subscription to xbox live to play online with my kids. I got up early today to change from 1 month to 3 months so I didn't have to pay each month, I noticed after changing my billing on the xbox that I had already paid the 1 month subscription of 7.99 and I called them to ask them to "extend" my account for the months I have now paid for which is 4 months and the supervisor Patrick told me too bad that I should have changed it on the 13th because that's the day I signed up and not the 15 when the money is actually taken out of the account and he would not give me a refund for the 7.99, I told him I did not want one that I just wanted the 4 months I paid for and he refused, said I would be billed again in Aug. for another 3 mths. I asked him if he has ever gone to the grocery store piad for his food and then the cashier told him, "no sorry, you can only take half of your food you paid for" this is basically the same thing and he still refused and I then told him that I would be putting a stop payment on the 19.99 I just paid and he said I couldn't because it was already paid. so I called the bank and they said for me to fax in a dispute letter explaining what took place so I did.