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Wyndham Vacation Ownership Customer Service Phone, Email, Contacts

Wyndham Vacation Ownership
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2.0 295 Reviews

Wyndham Vacation Ownership Complaints Summary

72 Resolved
223 Unresolved
Our verdict: When using services from Wyndham Vacation Ownership with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Wyndham Vacation Ownership reviews & complaints 295

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Wyndham Vacation Ownership unanswered calls

My husband and I went to new jersey during christmas of 2008. While staying at the skyline tower, wyndham badgered us to do the 30- 45 minute update meeting with one of there sales people. (his name is ian.) we told them that we couldn't afford to buy anymore points but they assured us that they would not force us into anything. Ian came over to our room on dec. 31. 2008 stating that on jan. 1, 2009 point prices were going up and that this was our last chance for locking in the current rate. We told him we couldn't afford it and he suggested to put it on a credit card, then rent out the property and in no time we would be able to pay the credit card and be owners of our timeshare. Thankfully I said no. Then he asked if we wouldn't like to own twice the amount of points we had and pay what we are currently paying for our timeshare. "i'm a good guy and I don't want you to get into something you can't pay back," he said. Well this "good guy" suggested we take out an equity home line of credit with our bank. He said that we had 45 days to cancel if the bank did not approve the loan. All we had to do was call him and he promised that everything would go back to the way it was. He even gave us his cel. Number to call him. Well we called our bank asap and when we got back home on the 3rd of january, 2009 we waited to hear from our bank. On the 5th of january, 2009 our bank declined our loan and we called ian a few times a left a message but you guessed it, he never called back. About 4 days after calling and leaving messages for ian, I proceeded to email wyndham and they said that we had 7 days after signing to write and cancel our contract. I told them we tried calling ian but they said there was nothing they could do.in about 2 weeks we will have to start paying for a timeshare we told them we could not afford to pay. I have rheumatoid arthritis and asthma and my husband and I take care of his grandmother who has alzheimers and lives with us. How are we supposed to be able to pay for this rip off and why doesn't anybody do or say anything to this company that is causing so much pain and suffering at a time of financial crisis. Can somebody please help us?

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Timeshare Slinger
EHT, US
Jan 25, 2010 9:41 pm EST

Maybe you should just say no to taking a timeshare tour. Or say no to applying for a credit card to put the purchase on. Or how about not signing documents to purchase anything. You people amaze me. You buy something and then you figure out you cant pay for it so now its Wyndham's fault and they should let you out of your contract? Is that how you do business with the grocery store or the local k-mart? Lets say you buy some sexy wranglers from said K-mart. When your fat ### no longer fits in them is it their fault or yours for not having any self control?

Jim in Texas, you are a skell, a leach, and a pedophile. You know what they say, only steers and queers come out of Texas and I dont see any horns Jim. Stick to what you know, little boys.

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Satisfied Wyndham Owner
, US
Nov 27, 2009 11:11 pm EST

Hi Jim in Texas,

I must say, I was shocked after reading about your "unreturned calls" after dealing with Meredith. I've been doing business with Meredith since 2006 & she's always returned my calls, made my reservations, responded to emails, coached my wife and I through properly learning the Wyndham, formerly Fairfield system, and without her, wouldn't have shared a fraction of our family's vacation memories! She is a God sent, and maybe you don't have the correct contact information in order to reach her. She's truly, a wonderful young lady, and really knows this product inside and out! She's been wonderful to us, and hope you're able to reach her in order to request her services, for she will change your life too! She's currently working in Atlantic City, NJ & her office number is located in your member directory. Good luck & I feel sure she'd be more than willing to help turn things around for you!

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Jim in Texas
San Ant, US
Aug 26, 2009 6:44 pm EDT
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Here's a testimonial:

"I'm pleased to send you a very positive reference for AATF. After reading an article in Timeshare Today, I followed it up with the writer, who suggested that I contact them. After several discussions and serious consideration, we made a decision to trust AATF and move forward with him to cancel our Wyndham contract and recover all monies paid to them. It took about 8 weeks to complete the process, but it was well worth it, as we were successful in having the contract canceled and all monies were refunded to us.

If you are serious about getting out of your contract, I would strongly suggest that you follow their recommendations in the process of canceling the contract. It is important to complete each step that they will suggest, as it certainly worked well for us as well as another family member.

I'm sure that you have received calls from resellers of timeshares in the past. I know we did, and we tried that once, only to lose $500 in our attempt to rid ourselves of our Wyndham Timeshare. After that experience, we were reluctant to go with AATF, but fortunately we did, and are very happy that we did so. Tom D. in South Carolina"

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Jim in Texas
San Ant, US
Aug 26, 2009 6:38 pm EDT
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Dear Awarner,
I am currently helping a number of people who got scammed at Skyline Towers. The contract can be canceled. Please call [protected].

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Awarner
, US
Aug 26, 2009 5:20 pm EDT

Hi Alma,

Did you ever get this resolved? We had the same thing happen to us with Meredith Exum at Wyndham Skyline Tower. We need help too...

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mrsquigles
North Platte, US
Apr 23, 2009 6:10 pm EDT
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"if THIS goes wrong" not "if those goes wrong"

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mrsquigles
North Platte, US
Apr 23, 2009 6:09 pm EDT
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Why would you even consider taking out an equity loan for a timeshare you can't even afford?! It's one of those "if those goes wrong we're totally screwed" kind of situations that you should have thought about a little harder. You think everything's just going to turn out fine, and what's your reasoning? There is none. You just want it to work out so you got suckered.

"why doesn't anybody do or say anything to this company that is causing so much pain and suffering at a time of financial crisis"
It's your kind of "everything will work out for me" attitude that got the ball rolling on this financial crisis anyway so you only have yourself to blame. Well, and Ian, because he's a total [censored]bag.

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Jim in Texas
San Ant, US
Apr 23, 2009 6:01 pm EDT
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Alma, get in touch and I'll try to help you get this cancelled. somebonus@yahoo.com

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Wyndham Vacation Ownership - terrible company

I got sucked into a sales pitch at wyndam waikiki beach walk resort, I returned the next day and told them that I could not really afford the contract, then the real pressure was on and since I had another appointment I ended up keeping the contract. It should have been voided. Now it's two months later and i'm told that since I did not do auto-pay I would...

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Wyndham Vacation Ownership overbooking of resort

I have owned a timeshare in new orleans for over 10 years and love the experience. My timeshare was recently purchased by wyndham resorts. April last year I was staying at my resort when I was contacted by a representative at the timeshare asking to speak with me about my stay. The representative told me they had interested in buying back my timeshare from me and just needed some information to process to see if I qualified to have them purchase it. After 3 hours they came back and stated that I did qualify and needed to sign some forms before the transaction could take place. One of the forms was a credit application and was told it was standard procedure to check my credit. After I refused to sign the application the "salesman" now called in his boss and I was doubled teamed to sell my timeshare back to them. What was actually happening was they were buying mine back for $15, 000 but transferring me to a point system at another resort in new orleans for an additional $28, 000. After refusing this offer they brought in a third gentleman to sell me their discovery vacation plan worth 308, 000 points for $2500. I could use these points to stay in hotels, fly and best of all, try the new resort in new orleans to see if I liked it. It was a trial period and if I really liked it (as they assured me I would) I could transfer the $2500 towards the purchase price of the new resort. I purchased the plan. Now the problems started.

After purchasing the plan, I called in november 2008 to book a room at the la belle maison in new orleans. I was told by the rep that the la belle maison was booked through august of 2009. My points expire in october of 2009. She told me I could stay at the avenue plaza (which is my timeshare) anytime in 2009. I explained the reason I bought this was to stay at this new resort as a "trial" before purchasing. Considering it a loss I told her I would just like to use the points then to buy plane tickets and reserve a hotel room in new orleans. To my surprise the points are not good for airline tickets and hotels.. Only if I purchase the plan the originally proposed which was my timeshare plus $28, 000. Fed up with this whole thing I told her just to book me at the la belle maison in september 2009. The only availability they had then was over labor day weekend. Great i'll take it. Grand total 121, 000 points for 4 nights which equals about $245 a night to stay there. If anyone travels to new orleans often, which I do, you know you can get a 4 star hotel in the french quarter for $120-$150. This program is way oversold and a complete ripoff. I guarantee that as a timeshare owner at avenue plaza, these people better not even have the nerve to contact me when I am vacationing down there. I'm still getting vacation time with my $2500, but I feel sorry for the poor saps that get sucked into a lifelong debt of $28, 000. My advice... Stay away from these snake oil salesmen.

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Ingrid Norah
, US
Jan 12, 2016 10:19 am EST

Wyndham Discovery is the Biggest rip off ever! You will never be able to use the points! I feel like I was conned! I hope I can help someone before they make the same mistake I made.

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lucemvicuna
, CL
Aug 20, 2014 7:01 pm EDT

I bought the share time and haven't been able to reach them, any advice? I keep calling to the number in the webpage because there is supposed to be a problem with the online reservation system and no one answers. Please HELP!

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JKinWV
Charles Town, US
Apr 07, 2014 10:29 pm EDT
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We just bought in March, 2014. In trying to follow the contract and transfer points from RCI to Wyndham, we have learned that we were defrauded. Our contract says we can trade our 74, 000 RCI points for 154, 00 points in Wyndham system in addition to trading another RCI week we own for 154, 000 Wyndham. our contract says we will have 518, 000 points when we transfer these over (plus 105, 000 points for the week we bought at Cypress Palms plus 105, 000 bonus points. In addition, we were told that the points would carry the same weight. They do not. A week in RCI costs 42, 500 plus the $159 booking fee. The same week costs 77000 points if booked through Wyndham plus $219 booking fee when we were told there was no booking fee. It is all lies that they tell when they are selling. I also learned that the manager who closed our contract put notes in the file that we did not receive a copy of (basically CYA on her part but leaving us out in the cold). This is wrong on so many levels.

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crazy person who bought this
Fort Myers Beach, US
Jan 29, 2014 4:55 pm EST

btw, if you hold out they will reduce the asking price way way down, say 1/4 of what they start out at.

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Sharonda Wiley
Ruston, US
May 26, 2013 3:35 pm EDT

Wyndham discovery vacation really do suck I'm reading these other complaints and everyone is the same as mine. Been trying to book at Glacier Cannon for 2 months and have not been successful at it so today I was on the computer and was looking at the resort to see if there was availability and there was but when I called I was told that they didn't own it and I still couldn't be helped this is a total waste of time and my money and NEVER AGAIN WILL WE PURCHASE.

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Wyndhamwillscrewyou
Knoxville, US
May 22, 2013 4:13 am EDT

Wyndham SUX

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torrence1607
Randallstown, US
May 09, 2013 9:27 pm EDT
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I agree with this complaint. My wife and i purchased the Discovery package, and we never knew that they had deposited the points in the account, we purchased it in 2011, well they just contacted us 2 weeks ago, after trying to call the guy back for over a week we finally got in touch with the guy, and they told us in 3 days our points are going to expire, so we paid 2499.00 for nothing. They said if we want to use the money it would have to go towards a new purchase, we already own a timeshare with wyndham, and wanted to use the money to pay that one down they said we could not do that, they are tottally rip off's. I will never refer another person to Wyndham. They were great at first but now they are ripping people off.

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tookatie29
Springfield, US
Mar 02, 2013 10:06 am EST

I haven't had any problem with Wyndham on a customer service or booking level. I bought the Discovery package and used it twice before exhausting all of the points - we got a 3 bedroom in Virginia for a week and then a 1 bedroom deluxe in Tennessee for 3 nights. I had about 19, 000 points left and you can use them- but you have to purchase additional points, which I am not keen to do. When I bought the Discovery, I got it thinking I'd eventually buy a timeshare. They are grossly overpriced. They tried to sell me a 126, 000 every other year for somewhere around $15, 000. As it turns out, I got the same timeshare FREE from someone for only ownership transfer fees of about $400. I also got two additional every other year timeshares for FREE for only ownership fees from a stranger. People can't give these away - DONT SPEND thousands of dollars on the Discovery or one of their ownerships. Go to a Timeshare Owner's forum and you can find someone to give it to you for free- very easily. The maintainence fees vary for each resort. I pay about $120 a month total ($40 for each one). It's true you have to book the trips a few months in advance, but I''ve not had a problem getting what I need. I've booked the week in Virginia with about 90 days notice, the weekend in Tennessee with less than a month notice, a 4 night stay in Virginia with maybe 2 weeks notice, and now 4 nights in Myrtle Beach and 3 nights in Orlando with about 3 months notice.

The resorts are beautiful and have lots of activities. I can't complain about the ownerships I have, but then again, they were free. I'd like to pass the smaller one on to someone else.

I recommend Wyndham, but I dont recommend the Discovery package. Do yourself a favor and find someone who wants to give away or sell their timeshare for a few hundred dollars on the aftermarket. Your maintenance fees will be a fraction of your Discovery payment and you'll be able to bank the points if you don't use them.

I don't work for Wyndham.

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ti009
Irving, US
Aug 29, 2012 12:58 pm EDT

Even if there was no "overbooking" problem, the Discovery or Trial package itself -or- the way the sales rep presents it is totally misleading. The sales rep kept repeating the 308, 000 points is equivalent to 3 to 4 weeks vacation (resort stay). Being cautious, I aim on the low side and figure if I can get 3 weeks out of the $2700, thats worth it. More then that, the sales person kept talking about "Hawaii" as he was mentioning this is a 3-4 weeks package. Guess what folks? I just called, you would use up almost the entire 308k points for ONE week in Hawaii. We also talked about Orlando. Again, you would use up the entire 308k points for ONE week in Orlando. The TRUTH is, the 308, 000 points a "1 to 4 weeks" depending on when and where you stay. aim on the low side folks.

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ladyanon
, US
Jun 30, 2012 4:53 am EDT

Ok...I have read all of these comments and now I am worried...however, I see that they are all dated...is there anyone out there that in 2012... has had a positive experience with this whole deal?... I'm looking for a silver lining in this...anyone?

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Wyndham Vacation Ownership last pay check

I was an employee of worldmark and the nampa office excuse my french really screwed me over. I was fiered on false alagations. And if thats not enough. They never gave me my last paycheck. Ive been waiting far to long for my last paycheck and still no responce. They even went out of there way and blocked my calls to where I had to go to you. Im verry tiered of this. I have a family to feed and many bills to pay. I was told I could go to court but that would just take time and effort off my schedule. My name is ashley menichelli-dumas and if you care enough to email me back its [protected]@yahoo.com. Thank you

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Wyndham Vacation Ownership - getaway scam

Wyndham owners, do you get calls every day from wyndham. Did you answer and they were offering you a discounted getaway to learn about how to manage your pts, better utilize your timeshare? Thats me... I have a confession: I currently work for wyndham vacation resorts in their bring a friend dept. The sales reps who call the owners and sell discounted...

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Wyndham Vacation Ownership all points lost after 18 months

All points earned in wyndham rewards program (formerly trip rewards) are lost after 18 months of inactivity with no notice given by the company. I was never notified of these terms and lost over 56, 000 points worth a substantial amount of money. As a small business owner I needed a room for frequent trips to supervise a construction project located 300 miles away. Part of my decision to always stay at the local days inn was participation in their rewards program. After my experience with loosing all points - for my next project which will involve lodging for a crew of 7 - I will not patronize any wyndham property. Their pettiness has cost them a repeat customer for life!

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Dennis113
Spartanburg, US
Sep 14, 2009 4:44 pm EDT

I'm spending my last night with them now for the same reason

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Wyndham Vacation Ownership fraud and lies

I have owned points with fairfield resorts since 2004. They were joined with wyndham about a year ago. Since then, no one there can help you. Here are some of the things that have happened to me:

1. July 2005, we wanted our maintenance fees changed to not be direct debited from our account, just bill us by mail. I contacted them 2 times a week for 6 months before they stopped the debts (still never seen a paper bill and it is oct 2008).

2. My husband and I both loss our jobs at the same time (worked at same place) in jan 2006. We called fairfield and they said they would mail us a "deed in leu" in 3 months & all we have to do is sign & mail back. We did get the papers in feb 2006 & signed, got notarized, and mailed back in the postage paid envelope they sent with the papers. We even faxed a copy of what we were mailing to them.in april 2006, we called to see what the progress was, they told us that they never mailed anything & the person I talked to did not exist & that I was a liar! They claimed I made everything up. I drove to star island resort and handed them a copy of what I sent & told them what was said in the phone call. I was told everything would be taken care of. Three weeks later, I received another copy of the deed in leu to sign/notarize/mail back. I just did everything again & mailed a copy of the 1st one & the original of the 2nd one. June 2006, I received a 3rd copy of the same papers & this is still going on & on (it is now oct 2008). They still tell me everytime that I am a liar & these people that I have called (& seen in person) do not exist!

3. Since july 2005, I have called the help desk a minimum of 2 times a week, ask the same questions everytime, and no one has yet given me the same answer twice. It has been more than three years, I just want to get rid of this headache!

I have a million more stories and problems with this company. I advise no one to buy any points with them.

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teeter123
North Charleston, US
Aug 07, 2012 7:28 pm EDT
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they sold us a totally different amt. of points than they promised...we barely dodged the bulet

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compledbywyndham
afd, US
Dec 06, 2012 6:10 pm EST

I went to Wyndham to try to get my monthly payment reduced. They said that they were transferring my timeshare to another one for a lower amount. They didn't: They signed me up for a second one.

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Choc_Chip
, US
Sep 20, 2012 9:18 am EDT
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Make a formal complaint, even if you stopped it in time to avoid financial loss. The more complaints we can pile up, the more pressure they will get to stop the deceitful business practices, fraud, and lies.: http://www.llr.state.sc.us/POL/REC/index.asp?file=complaint.htm. See also the Timeshare Act in SC: http://www.scstatehouse.gov/code/t27c032.php. Look at [protected], 110, 120. Give specific names, dates, as much detail as possible, cite the articles in the law.

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Querta Miller
San Jose, US
Feb 06, 2011 2:54 pm EST

Same way here, but we need take the control, we need said NO, No more, more people they need complain with this company, we need call fraud. I am very strong person, I said no, tell me what part the contract said that, I am not pay any extra money for this company if they wanted send my to the court I going, because we need stop take money away from our credit card This a horrible company...

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Mantie
, US
Feb 16, 2010 1:57 pm EST

I too have had the same scam with Wyndham. I have tried for two months to get my original debit bank switched to a different bank. I faxed all the paperwork and followed up with a call. I was told everything was in order. Well Wyndham deducted the money from the old account anyway which I was closing. I got a $30 charge from the bank and another for LATE fee from Wyndham. The last person I spoke with told me there was no call logged in about my confirming! I have faxed four times, left messages twice and have emailed twice as well all asking for verification of my payment and NOBODY has responded. Also I sent a certified letter to the Las Vegas PO Box and NOBODY has picked up the mail from the box in 5 days!
Wyndham is a total scam. I only have $1000 left to pay and then I'm donating it if possible just to get rid of this horrible company.
They have NO customer service what so ever and they back up each others lies.

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P Thomas
Manchester, US
May 22, 2009 10:54 am EDT
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I totally agree with you. I have been with fairfield for about 5 years now and never missed a payment, even upgraded about a year and a half ago. Now that my pay has been cut by the current economy I can't afford it anymore but wyndam doesn't care. They will sure sell you an upgrade but they won't let you downgrade! And they never mention that in any presentation. I have tried to talk with them many times on trying to get a smaller amount of points that I can afford but thats against their policy. So they would rather report me to collection agency than keep a good owner with a smaller property.
All they are after is the sell. The point value for maintenance fees, cruises, or any other service is a joke which I have recently found out.
They give all kinds of excuses or policies that only work in their favor

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Unhappy VIP Owner
Huntsville, US
Jan 09, 2009 1:28 am EST

Check out the following video from another unhappy owner. Watch out for this corrupt company, before they completely steal everything from each of their 500, 000 owners!

http://www.youtube.com/watch?v=W7qELwa0Ius

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John Smith
,
Dec 01, 2008 12:43 pm EST

You need to talk to the Owner's Advocate Group. TheOwnersAdvocate.com

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Wyndham Vacation Ownership - deviant sales practices

I am so mad I could chew nails. Below is the registered letter I sent to claude carson - should explain everything. I changed my in laws names. My in laws are john and jane doe. I am very upset over the way you have treated them these last several weeks. You ignored their calls, downright lied to them, and got ugly and hung up on them when they did...

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Wyndham Vacation Ownership not as advertised

After purchasing a one week vacation rental from a gentleman on ebay, my wife and I traveled over 700 miles by suv from new jersey to wyndham seagate, myrtle beach, south carolina. Once we arrived at the reservation counter, we noticed immediately that they wanted us to participate in a selling of time shares scheme. They offered "gifts" to schedule an hour or better with some staff members to conduct a "survey" of the room and properties amenities. We were polite, but was really not looking to waste time on something that was not in our plans at the time we bid on the vacation package.

After being given our room keys and left to "lug" our luggage from our suv (which no parking spaces could barely fit), we arrived in a room that was not nearly as nice as was described in the ebay auction. The room was not even cleaned properly and human hair was left on bathroom fixtures and on the kitchen floor! The beds were rumpled and was missing bed spreads. The most serious of misrepresentations in the ebay listing was the floor plan of the room. It showed clearly a two room floor plan with multiple balconies that would face the ocean. Our room had one single balcony facing another building across from ours. The "alley" that separates the two building has a "lagoon" filled with green moss and water #. The views were terrible as was the customer service once we complained about this situation.

At first, the women that signed us into the resort (5 star resort "was advertised") tried to make it look like she was concerned and gave me a room key for another suite. I looked at it to see that it was slightly better than the first unit, but directly across the same "lagoon" water feature. My wife came over to inspect the newly offered room and made the decision we would take it because it was 90% cleaner than the first one offered to us. Going back to the women at the "customer service" counter to let her know that the room would be fine, she alerted us to the fact that she gave me the wrong room to look at. I was upset further, as was my wife, who had been in tears after seeing the first room. Taking another key now to inspect a third room, we insert the key in the door and open it to find two women already in the room! We apologized and explained what we have been through ourselves and giving them the key that opened their door. They were very upset with their room as well as the intrusion by me, my wife, and two small children. When we returned to the women to tell her of our complete dissatisfaction and aggravation. We asked what was going to be done now? And was told that we were "back to the drawing board"! This is now a half of a day of moving luggage from trunk to room and back to trunk of car, inspecting rooms that were not available to us anyway, and being told there was now nothing they can do or offer!

Go to www.WyndhamResortsSuck.com to read full details and to see digital pictures of room as well as pictures shown on ebay listing. Future videos and photos from all who want to contribute their experiences in one of the many wyndham worldwide properties.

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tntea12
ardmore, US
Aug 01, 2012 10:07 am EDT

www.WyndhamResortsSuck.com doesn't open.. is there another way to get there?

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Wyndham Vacation Ownership - slimy sales / post-sales tactics

I thought wyndham was better than this. We had fairfield points at the atlantic city resort. We purchased more points at the glacier canyon resort because the salesman told us the combined total could be used for advanced (13 month) bookings at either resort. We clarified this point because it seemed 'too good to be true'. As we find out when trying to...

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10:11 pm EDT

Wyndham Vacation Ownership scam promise!

I am completely appalled by what I am about to tell you. Purchased a timeshare from fairfield fairshare plus resorts currently doing business as wyndham vacation resorts, rci, cendant inc (parent company). Being skeptical about the ease and worry free vacation promise, they promised big vacation savings, convenience, flexibility, and great customer service. All false. My main contention for buying this timeshare was my inability to use it yearly and lengthy advance reservations. “no problem, you can bank up to 4 years of unused timeshare, ” they preached. I have called several times and have not had any unused timeshare banked because I called to early, too late, on time and they still miss handled it. They told me if I ever need to stay in a hotel call one off the list and use my vacation points to get a room. That sounded good, so I tried that by calling their hotel number for a reservation 16 days in advance. They mail a certificate to use in about 14 days. I left and the certificate never arrived, how convenient is that, shouldn’t it be click, click and in the mail? I asked to have it emailed and I will print it out, or let me right down the numbers needed to check in. What a hassle. I had to pay for hotel, and never got reimbursed by fairfield. As it turns out, they embellished, lied about the ease of getting a hotel if I am traveling by car and need to stop and get a room.

As a bonus for being a new wonderfully appreciated customer (sucker) I received a free vacation week. I found out 2 years later by a fairfield sales person, that fairfield was charging me maintenance assessment fees for the free vacation time. According to a fairfield sales person, and a fairfield customer service representative, that should not happen. Not resolved.
Fairfield’s timeshare costs about $600 per year in maintenance fees for a week vacation. And in addition, a $5 monthly service fee for mailing a monthly bill. Fairfield’s scam begins by calling me to give them a credit card number for an automatic maintenance fee withdrawal to eliminate the $5 per month service fee for mailing the monthly maintenance assessment fee. I refused twice, and gave them my credit card number for the automatic withdrawal the third time they called.

The scam continues with a letter saying my maintenance fee is two months over due. I called customer service several times over several months. Their responses were first, you’re all set up and we have been making withdrawals, we’ll research this and get back to you. Second, they said we’ll remove this, it may take a month. Two months later I call customer service after receiving another late payment letter, and explain my previous calls, to resolve this mistake. Now customer service tells me to disregard future letters, we have your information, we will take care of this. Now a collection letter arrives. I call and explain previous conversation and also request an audit of my maintenance billing including the over charge of maintenance fees. I demanded to find out where my payments were going in a detailed monthly, itemized break down. Then in a later phone conversation they tell me I must pay a fee to get that information. I told them this is your mistake, I want to know where my money has been going, and I am not going to give them any money till they send me my requested audit in writing.

Wyndham, formerly fairfield, then send collection letters from their assessment recovery group, with mounting monthly fees.in 14 plus phone conversations with these people, they refuse to send me any information in writing. They tell me they want payment, but refuse to put it in writing. They refuse to direct me to anyone else. They refuse to send me a written letter detailing why this is happening. I have written two letters getting no response.in one conversation an arg representative told me what was on their computer screen, I asked to print that out and mail or email me. They refused. I commented to the wyndham customer service rep. That it sounds busy there; do you have to call a lot of people? Their response was, thousands. That sounds like a scam to me when the incentive is to avoid resolution for greater monetary gain.
I am appalled at wyndham’s lack of effort and avoidance of a detailed and written explanation why this has happened. As it turns out, wyndham manufactures high revenue from me and apparently thousands of others. I would like to hear from the thousands of others that are on wyndham assessment recovery group’s call list, if their situations were created by fairfield/wyndham for profit. What do I do next?

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Ill' Lisa
, US
Apr 18, 2018 9:27 pm EDT

After several years of ownership my parents were told that our timeshare company had been sold and that they had to repurchase their unit and now it's changed too the point system so reluctantly they went through the deal because it was an annual family vacation that we all love and look forward too but when we arrived our unit had been given away after hours of complaining we were given a unit half of the size which didn't accommodate all of us so half of the family had too leave, now one of my parents pass away, so too protect the other a family member went too be added on the deed so it will remain within the family but now we have discovered that the papers they signed too add too the deed was actually paperwork too purchase additional points for $20k . What a shady company and a bunch of manipulators who work for them.

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Jimmyxwang
Livingston, US
Jan 25, 2011 11:01 pm EST

To Wyndham: I'm very disappoint with Wyndham. It's not like what you said when we bought it. There are so many unreasonable hidden rules to make me feel Wyndham want to "steal" money from my pocket.
I made a reservation this morning, the representative told me I cannot make one reservation for all my 5 nights. It will be broken to 3 reservations and may need 3 cleaning fees(they said 95% of the times they won't change the room since it's same type of the room in same resort, but still have 5% I have to take the risk). Think about it, I made a vacation, during the vacation, I have to make 3 times packing and unpacking, also I have to move all the luggage in the car since I have to check out in the 10am and check in again at 4pm in the afternoon. Then I have to pay the cleaning fee by myself even it is not my fault. Even so, at the end when I placed the order, I told them I may or may not go with my friend, shall I use my name or my friend's name to book it, the Representative said it's better to use my friend's name, and if I decide to go finally, I can give them call to save the guess point(cost $99). But in the afternoon, I want to change the dates because there is another dates I need(just one day before) can save one move(2 moves during the vacation) but they said you can change, but I will lost my guest point, and they will charge me $99 for the same trip. This is ridicules. If I missed the trip, I lose it, I can understand, it's not happened, this is the same trip. Also what they said is totally different with the representative said (I can save it if I decide to go with my friend then give them a call). If that, I can use my name to book until I made the decision not going then change to my friend's name. In that case, I don't loss my guest certificate.
I had very strong feeling that I got cheat. I have to post my comments in public since Wyndham didn't give me the right information, and I don't want other people get into same problem.
Does anybody can tell me how can I get rid of Wynhdam in very safety way since a lot of company called me and want me to pay them money to sell it. I rather like they sold them for me then I pay them percentage as sell a house. I paid money to 2 companies and they never came back to me after they got my money. Thanks,

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EmeraldExchanges
, US
Nov 29, 2016 11:04 am EST

EMERALD EXCHANGES IS THE ONLY COMPANY TO GET YOU OUT OF YOUR TIMESHARE LEGALLY AND FAST. IF YOU STILL WANT TO VACATION AT ANY OF THE RESORTS IN THE RCI BOOK YOU CAN WITH OUR EMERALD ADVANTAGE CLUB BACKED 100% BY RCI. WE COME FROM WYNDHAM AND LEFT BECAUSE OF ALL THE UNETHICAL PRACTICES. FOR MORE INFO CALL [protected] OUR WEBSITE IS EMERALDEXCHANGES.COM IT IS GETTING A FACELIFT AT THE TIME BUT YOU CAN STILL CHECK IT OUT

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Linda Sullivan
, US
Oct 02, 2015 4:09 pm EDT

does anyone ...other than an employee have anything positive to say about this company? I am forced to make a decision to pay the ever increasing maintenance fee when every time we try to book something they don't have any avail abilities or timeshares in some very popular vacation areas. What are our options? What happens if we refuse to pay because we are done with the whole thing. Willing to lose what's already invested but have a "deed" now having paid off what we owed for the timeshare but must continue to pay the yearly maintenance. Thoughts suggestions?

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thomas333
augusta ga, US
May 08, 2015 12:45 pm EDT

My parents had an Wyndham timeshare and these guys lied to them about everything imaginable. First of all after you pay them and then it is very difficult to contact them again once they have your money. NO PHONE CALLS, NO EMAIL. Its like they dont exsist. They stole there time and there money. It was an absolute nightmare situation for them! I felt so bad for them and so mad that they were being taken advantage of. So luckily I found Aronson Law Group and they were wonderful. They fixes all my parents problems in a timely manner. If you are having the same nightmarish experience like they were, I highly recommend you check out Aaronsonlawgroup.com and get yourself out of the nightmare!

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Lartal
Oakhurst, US
Apr 10, 2015 11:24 am EDT
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We own at a resort whose maintenance fees are handled by Wyndam. I simply want a paper that states I have paid my maintenance fees for the year. I have been trying to get them to E-mail a statement for 2 weeks now. The last person I talked to, and I could give you the name she used, told me that the reason I had not received this was because they did not have my E-mail address. Two problems with what she said, first I had talked to someone over a week before and had given them my E-mail address which they said I would hear from in 1 to 2 days, Second, as she was saying this I was sitting looking at an E-mail from Wyndam that was three days old. Oh yes the E-mail from Wyndam wanted me to sign up for something I could give my opinion on. I will give my opinion here Wyndam is there to take your money but will give no service. Don't get involved with Wyndam.

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Hitbywyndham
North Little Rock, US
Mar 02, 2015 4:58 pm EST

I was scammed by Wyndham as well. I found that the price I paid 1 month ago is 10 times higher than what the time share is worth. They will not budge in letting me out of this despite extenuating circumstances. I asked the lady in customer service who said she was the top person how she could sleep at night and she said she sleeps fine. Wow. The bit about passing on to next generation includes passing on the maintenance fee as well. I am looking at using an attorney to sue them. I sure wish I had read this site before I got snookered by these conscious-less people. I like the comment about going to one of the cheerleading sessions and spilling out the real deal. I will never have respect for this place again. I would join a class-action lawsuit.

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Michelle Lopez gonzalez
Chillicothe, US
Feb 12, 2015 9:16 pm EST

So I got a call today from Wyndham saying that I had won 4 tickets for a flighty I Puerto Rico, California, London, Las Vegas text etc . So you know they told me it was free totally free with no additional fees, we wouldn't even be charged a penny the lady who called me said . So u know I was all excited an everything . I was on the phone with her and she was telling me it was free, that the flight was totally free . She then asked me if I wanted to make an appointment and I told her really suspiciously "do u guys charge anything like at all ?" She said no that all u needed for an appointment was a credit card to make sure it was you . I told we that if we could use a idintification card or license which had our name " and she said no that they only needed see a credit card I order to accept ur trip and I told her that we didn't have a credit card purposely and she said we'll your flights will be canceled . I was like okay. People could automatically suspicious that they want to cam u and rob u . If they really needed a card with ur name knit the best one would be a license or idintification card with all your information. Not a credit card! They want to cam you! Never accept or give ur credit card to Wyndham ! Lies lies! They want to steal !

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Mordec
Bunbury, AU
Dec 03, 2014 11:12 pm EST

Wyndham Ace...you are unreal. Possibly you are the chief scammer for Wyndham. They are nothing but corporate scammers, who maipulate people to purchase overvalued timeshare packages costing thousands of dollars yet worth next to nothing. My wife and I were conned, scammed, tricked, misled and manipulated into buying a time share package for $31200 New Zealand Dollars. During the presentation, the focus was on how beautiful the resorts were and we made a terrible mistake: to tell those ### that we were planning our wedding in Thailand- gosh the hooked us up! The presentation was meant to be for 90 minutes it ended four hours latter (I will explain to you why they drage their presentations like this). By the time the presentation was done and we were referred to a consultant, Usher Ballay were were extremely tired and worn our with rubbish information overload.
1. At no point during the presentation were we told/advised nor was it highlighted that if one was not buying the packadge for cash, you would be applying for finance to purchase the points from Wyndham Finance their own expensive finance company.
2. At no point were we told that the levies would be perpetual and would increase every year.
3. We were told that the Timeshare in itself was an Investment that we would pass on to our children and their children (what a load of ###).
4. We were asked to pay a deposit and it was explained that what we ever would owe, was the balance after paying that deposit.
5. We resisted having to sign anything because we needed time to go and look through the package, Oh Boy, she got even more enticing by recommending to another boss that we get 10% discount. So from $31200 we got $3120 discount so the balance came down to $28080.
6. We resisted any sign up stating that we were both studyingeven if we were full time employees so we would probably consider sign up end of 2008 or thereafter. She offered us another "incentive" a P&O voucher for a cruise to a Canadian "top spot". I still resisted sign up and were were referred to another boss Ken, who "offered" us a 3 month grace period from payingso we would start paying in September 2007.
7. She then stated that we needed to pay some money to secure our 12000 credits and we were asked to pay a deposit of $3100 so our final balance from $28080 was finally $24980.00
8. At no point were we told that the $24980 would be financed and attract any form of interest cost. We would have walked away staright away despite their anger and hunger for customer manipulation. We signed A LOT OF DOCUMENTS AND NO COPIES WERE GIVEN TO US.
9. We got our application for Holiday Credits, Statement of advise, and a few magazines and we left, with an understanding that all we needed to pay was $24980, not interest and not further running costs.
10. In November we realised despited a number of payments, our balance was not coming down and I quiried, only to be told that were were incuring interest charges! WHAT...?/////
Thats how wydham is eveil. They concealed important information that makes up the core make up of the product. That eveil. We were mislead a great deal in signing this and were put under immense pressure to sin up by being offered " incentives" only meant to hoodwink us.
We want our money back and I am looking for people to start a class action with:
email me please of mshumba70@gmail.com
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thisisstupidguys
, US
Oct 21, 2014 2:03 am EDT

I'm sorry but I have seen enough. I work with gmc vacations on behalf of Wyndham vacations resorts. Yes. We lie. Get overe it. I am so sick of these complaints because you are the one who picks up the phone and listens to our ###. We work because we need the hour and the sales. If you idiots would just hang up and send us to voicemail or just be happy you're getting the discount instead of acting like spoiled children you would mmake my life and yours easier. You have the power to not answer and let me talk to someone who would appreciate it. Quit giving me a headache and forcing me to be rude. Thank you.

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8:26 pm EDT

Wyndham Vacation Ownership terrible service!

Ok be careful when making your reservations... This trip has got to be the worst vacation ever with even worse customer service. The reservations group made a mistake and since we arrived after a 14 hour drive on the weekend, they cant accommodate our handicapped guest and handicapped child. Isn't that nice? What a bunch of a*oles. I was told I had to go to member services for their stupid presentation and was told it would be 45 minutes. At 40 minutes the sales person hadn't even gone into his presentation because of our screwed up account and screwed up reservation. When I announced at 40 minutes I was done, the sales person turned into a real # and so did his manager. They were angry because they didn't get to present their sales pitch.

Okay after spending my entire day yesterday dealing with horrible customer service who couldn't accommodate the handicapped guests at their establishment these #s actually expected us to sit and listen to a presentation about how great they are? We are supposed to be vip gold members and due to the fact we own five units but two fixed weeks we no longer qualify? Wtf? You take thousands of my dollars in maintenance fees which you #s are still deducting from my acct, you promise me over a year and half ago it would be fixed and here we are with a screwed up reservation and still no resolution.

We have spent the weekend carrying a handicapped child across a ridiculously busy road that we shouldn't be doing and than since our unit is about a football fields walk from the garage we have had to help a 50+ year old man make it to and from the car, unit, etc... This is unacceptable... So to all, make your reservations and pray... Because after 20+ years of ownership this is the worst experience ever and they say tough luck losers you are on your own figuring this out for the weekend because the resort and reservations don't share a mutual system where they can see if there just might be some way to fix it? The property manager was contacted and she didn't bother to call. We got stuck with some asst who didn't know squat either.

Okay the mystery here... Don't many people in hospitality work weekends? Don't lots of travelers travel on the weekend? Well if you have a mistake with them and its on the weekend just kiss your weekend goodbye dealing with people who say the want to help but cant/don't/wont, etc. And than you are stuck waiting till 2 days later to fix the problem.

After a 14 hour drive I didn't want to be put on hold for two hours at the reservations desk talking to owner services. I'm a damn vip gold member and this didn't get us squat...

Don't support this company. They have gotten too big for their britches and need some humbling quickly.

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tntea12
ardmore, US
Aug 01, 2012 11:43 am EDT

http://www.ada.gov/cguide.htm#anchor62335 contact these people and sue their britches..

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dorothy cook
Ottawa, US
Dec 31, 2010 4:35 pm EST

They have not been helpful to me this year. Tried for one month to get a reservation in Branson, said they were full but you can drive thru any of the resorts and tell they are not full. What a scam.

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treated like a dog
, US
Sep 23, 2010 12:54 pm EDT
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this company sucks... i worked for them for three years, my salary was cut by thousands; i was micro managed by some manager who knew nothing, and worked my butt off after hours and for nothing. nothing was ever right; you could never please the passive aggressive manager who thought that she was the cats meow. the EEOC has settled at least 10 complaints about wyndham and discrimination in the last year alone. if you file a harassment complaint with HR nothing is ever done. I had a boss who would constantly swear and curse in the office and she was promoted and i was let go... I thought this company was fair to work for when i first started but the directors are just cowards who will not deal with any problems; they pass it off to someone else to deal with. no trust; no teamwork; you are treated like a slave with no respect.

the program that they sell appears to be great; but wait until you try and book your time at the resort that you want. they are so oversold that you may have to wait 3 years till you can get into the resort you want. beware of this com pany.

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Regi and Mari
Bridgeview, US
Mar 30, 2010 3:53 pm EDT

I was also been deceived by these people at Wyndham and nobody cared not even from the Owner relations department. It's a long story but because of the deceitful and fraudulent transaction with them I was left with negative balance in my account, 15 or more returned item fees and and insufficient funds fees and worst of all I was so stress where to get money to feed my children while we are on vacation and when we get home I have to ask my friend to lend me some money because we have no money left for our daily needs and existence. I made a complaint about it and was informed that they will open a case for my complaint and will make some investigation and somebody will call me to ask me further about the case. However, in the end I was told bluntly that there was no basis on my complaint and that Wyndham is not responsible for the inconveniences that have occured and I will just have to bear everything and pay all the returned item and insufficient fund fees. What I had experience in that vacation was a nightmare for me and for my whole family. Don't trust those people in Wyndham they are dishonest, deceitful and doesn't deserve the trust of anybody else. BEWARE OF WYNDHAM VACATION OWNERSHIP!

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ed marshall
,
Jul 19, 2008 4:30 pm EDT

We went to Branson and was lied to to get us to purchase more points to become VIP . Got home and found out we werent VIP and they didnt do what they told us they were doing. Now we might lose 154000points we had paid off in Pagosa Springs cause the idiots keep changing their system and putting us off on getting this solved. Dont listen to anything they say!We never had this problem with Fairfield! Wyndham has taught their salesman very well on how to make a sale and being honest isnt oe of their priorities. Get everything in writing and like these people just hope you get what you paid for and was told you would get. Everyone needs to file a complaint with the Missouri Attourney General and get some action started against them

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Wyndham Vacation Ownership - no availability!

As a family with school age children, it is nearly impossible to make reservations at popular vacation resorts, unless you book 10 months in advance. The process of making reservations is very cumbersome, as you cannot book resorts online yourself but you have to go through customer service. I filled out a reservation request form online but I could have...

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Wyndham Vacation Ownership hiring practices

I don't recommend working for wyndham!

Besides the fact that this company over sells all of it's resorts making the points you sell nearly unusable as is documented by others on this site, beware if you consider working there. Wyndham advertises on the largest job search websites but the hooks they use are so close to outright lies its impossible to discern. They claim that if you fail 80% of the time, you will "earn" $16,000 per month and their top sellers averaged over $225,000 last year. If is seems to good to be true it is!

To get to the point everything you will be told is untrue: the commission structure is a work of great imagination and quite successful at avoiding paying the salespeople. If you don't mind selling a total scam to a captive audience, working every weekend and three nights a week, getting paid for only a small split of what you earn and paying $20 a day for the right to park your car at work, this is for you. Beware if you have a real estate license: you could very easily lose your license and get a huge fine for following the required business practices.

Wyndham hotels & resorts
www.wyndham.com

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Tired of this darn job
, US
Jul 09, 2014 4:10 am EDT

I work for a Microtel Inn, associated with Wyndham and it has become time to find another job. First of all they are owned by Indians who will not pay a living wage. They pay minimum wage and will not give employees any kind of a raise. No matter how many years you've worked for them or how far above and beyond you have gone for them, they will not pay you a fair wage. They also will not allow you take any time off, give you vacation days, sick days, bereavement time and expect you to work around the clock for them while they spend time with their families, go on month long vacations and take weekends off. The general manager does not cover shifts for his employees if they do have to take time off and expect the employee to find a worker to cover the shift. He does not even run the hotel, he allows an employee to make his decisions and policies. When i started working i was trained, by the manager, to do things one way and i was constantly being told by the employee that i needed to do things another way. I asked management why i was being told this and his only response was a chuckle and a shoulder shrug. I have also learned that customer complaints are not dealt with but only laughed at and shoved into the shredder box. I went online one time to find a phone number for Wyndham for the guest to call with complaints and when he did, he was told that he would need to contact the hotel and speak with the general manager, who, does nothing but toss the complaint into the trash and says, "oh well, " smiling the whole time. He left a message for the general manager to call him and 2 days later the man called back and asked when the manager was going to call him. When i said that he had a phone call, he said to take a message-he wasn't in right now. Now that is true customer service, isn't it. I took this job so that i could get back into school, but it is time to just move on to a job where i can at least get one day off every week. Do not ever work for Wyndham or any of it's affiliates. You will only be sorry that you ever took the job.

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boowyndham
Sevierville, US
Sep 01, 2010 6:17 pm EDT

wyndham smoky mountains does their employees way wrong! Esp John Geisberger! He shldn't even be able to work there...bc he lost his license.. he is Director Of Sales with a felon..yet some very good employees with minor infractions cant get their jobs back...they will make up reasons to fire u...will even make stuff up on you to get u out..u have to fit into their click...if ur 2 cocky ...2 good looking..makin 2 much money they find a way to rock ur world.

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axman22
Kodak, US
Apr 30, 2010 9:55 am EDT

No different in Sevierville, TN at Wyndham Smoky Mountains. They have a HR lady named Dottie who is never at work and a select management team who makes up false lies to get rid of who they dont want in theyre click. Check the bar down the street, Roaming Nome, thats where the business is discussed. Gary Byrd and Gary Hyde could care less if folks are happy at work. I hope you bankrupt you bunch of lying bigots!

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Calvin Hicks
,
Apr 27, 2008 1:34 pm EDT

My experience in North Myrtle Beach was similar. I was not held captive, but reminded them that paper work said "approx. 2 hr presentation". Saleperson then said that it did not include tour. I took out my paperwork and showed him. I got to leave at the end of 3 hrs. My other complaint was I negotiated on the phone to state in a beach front hotel, but they switched me to a Courtyard Marriott off HWY 17. Hardly beachfront. Sales pitch was hardcore.

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Gwen
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Mar 25, 2008 8:02 pm EDT

If you do not fit in, you will be fired. even if you do exceptional. my manager, marlena is a pro at finding something wrong if she dont like you

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Jerry Schlotter
,
Jan 26, 2008 1:29 pm EST

I was quite interested when I went to the International headquarters of Wyndham in Orlando to make a complaint. There were elevators but when you got off them you couldn't go anywhere. There was special card readers and solid wooden doors with no windows. I felt wierd so I went back down to the first floor and found a receptionist hidden away from view. She did call a person who arrived from another building to take my complaint. That was in November and I haven't heard a word. Bond, James Bond! Do you suppose the 500 complaints the Better Business Bureau is handling in Orlando has something to do with it?

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Deadlyne
,
Jan 20, 2008 9:46 pm EST

Personally, I can attest to working for Wyndham. I worked there for about two months. Their hiring practices are not what bothers me, but their firing practices. Saying things like, you're doing fine, no problem, and then WHAM the next day, gone? Let me start over. I got to work early for a training MOD. Then I sat through the team meeting. Then I was making phone calls. I got pulled off the phones about an hour into work, got escorted to the "meeting" room. Someone on my team, and someone else in the building were there. I was told this job was not for me, and that I needed to resign. Now I am thinking to myself.. I had no warning of this.. I was just told everything was fine.. I don't have to resign.. but I was backed into a corner on it, and eventually folded. I was told this job wasn't for everyone, and I was pretty bad at it. But thanks for my hard work, and trying. Then I was escorted back in, told to clock out, and pack up my things while the entire building watched. I wanted to try, but I just couldn't give my asst. that kind of satisfaction. So I packed up my stuff, held my head up, and walked out of the building. I felt 400 pairs of eyes on me the whole time.

Needless to say, I told my mngr's. I would find a way to complain on the internet about them. Thus being the reason for my post. For a company that is so much for moral, family, and team spirit.. parading you around like a zoo animal while people gawk at you is not only politically incorrect.. but inhumane. I felt like I had been stripped of my rights as a human, as to say, I had no dignity left.

I am not saying don't work for Wyndham. For the benifit's they promised, it seemed great. It is just a really tough job, you get a lot of rejection, and out of a training class of 19, I was the 13th to fall. If you can hack it, I am sure the pay is good, but for weekly, I never made more that 225. And it was usually less. I guess that's okay for some people, but I was expecting them to show me how to make the 20-35 $ per hour I was told was obtainable.

Live and learn, I guess. Live and learn.

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Jerry Schlotter
,
Jan 13, 2008 5:25 am EST

Pay no attention to 'Ben' listed above you. I contacted him as he was promoting Wyndham as if he were a satisfied customer and I caught him as a sales person for the Wisconsin Dells Wyndham. Have emails from him to prove it. Can you explain to me as a favor what I can do? I was held 'hostage' for 5 hours at the N. Myrtle Bch,SC Preview Center under threat of having to pay $358 for my hotel room if I didn't sit there, shut up and listen to 3 salespeople.

Thanks, Jerry.

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The complaint has been investigated and resolved to the customer’s satisfaction.

Wyndham Vacation Ownership I do not recommend fairfield / wyndham resorts to do business with

I too am 1 of many of people who have had poor service from fairfield. I bought my timeshare on 5/2003 in hawaii on the big island, 154,000 pt. Package, from vicki hines/sales. I have yet to be able to use my pts since that time and it's jan 2007 now.. They have repeatedly rejected my requests for usage. Its the same old worn out excuse: "sorry no time available for your requested dates."

I have tried booking time months in advance in an effort to use my pts to no avail.. They have deliberately, intentionally over sold the capacity of the system to allow users fair and timely usage of their points. They have been less than honest about the true worth and value of their timeshares. Just dishonest enuf to skirt legal liabilities. I do not recommend fairfield / wyndham resorts to do business with. Type in "fairfield complaints" in a search engine and see what u get for hits... Over 500,000 hits! And numerous lawsuits for this same problem.

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Eric Andrews1
, US
Aug 06, 2023 9:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I haven't been able to access my account on the website since last year. Can someone help me.

ericanthony@hotmail.com

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Patricio M
DES MOINES, US
Apr 09, 2023 6:14 pm EDT

the worst company customer suppoort and service really bad, not provide waht the offer is a scam and a thief

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Sharan Paul
Gillette, US
Mar 11, 2023 9:32 pm EST
Verified customer This comment was posted by a verified customer. Learn more

unauthorized loan that we were not informed of when meeting with the in house specialist at Midtown New York, on October 10, 2022. We were aware of the $32,770 put on our credit cards and on Vacation Club credit account. but totally unaware of $9000.00 loan. We don't want it.

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sabaii
CHEROKEE VILLAGE, AR, US
Sep 20, 2022 10:26 pm EDT

Wyndham Corp is responsible for Days Inn Hotels but will do nothing to correct terrible conditions of their properties: Days Inn, Super 8, etc.

They ignore complaints from guests concerning issues such as bites from bed bugs injuring guests.

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Marjorie OMalley
hawley, US
Sep 04, 2022 7:40 am EDT

I had place a complaint to the complaint board and i have not received an answer form the complaint board and it has been 2 weeks. I had ask for a refund for my stay at the days inn. My name is michael omalley

my email is mnmt@ptd.Net.

Please respond with the result. My stay at hotel was

08/08/2022 to check out 08/10/22

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BrittWit
, US
Sep 03, 2019 11:54 am EDT

Hard time getting what you want.
Finally got to stay and had to transfer from one place to another while on vacation.
When we want to travel there is black-out dates in Mid Summer and we were told we would not have an issue traveling then.
They also told us we could sale it and make money. We tried that route, full on lie!

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Pgrove
, US
Oct 23, 2018 1:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Kevin at ceasars palace aproached me about hearing a presentation and I informed him that I had signed up to hear from another company on 6/26/17. He asked they offered and then offered us a better deal. I then walk from ceasars palace to bally's and back to be told that he couldn't do the deal. I know it's business but dishonesty is not the way!

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FileIn
, US
Sep 18, 2018 3:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In "Snapshots" on page 4 of the Fall 2017 Faces and Places catalog, we are told that Wyndham leaders presented $15, 000 to a center that supports the San Diego LGBT community. This is an inappropriate use of funds. Wyndham should not be supporting a politicized social agenda. Individual citizens can decide where their support belongs.

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Wyndham Manager
Salem, US
May 09, 2012 8:36 pm EDT

Dear Customer, Your experience is very common. I am an employee (manager) of Wyndham and in the three months that I have been employed I have seen and experienced the most unethical behavior witnessed in my 30 year career. The "hot-line" is nothing but a self serving rubber stamp to HR and for those employees brave enough to call...well it ends in harassment and termination. Sell your Timeshare is you can and speak out. You would not believe the number of guests/owners who are very very unhappy as are most of the employees. In these troubled economic times many of both are simply stuck.

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sabaii
CHEROKEE VILLAGE, AR, US
Mar 18, 2012 2:35 am EDT

I sued Wyndham and won out of court/ no lawyer. You can do the same, just keep after them. They are very elusive and have very hidden contacts.

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Website

www.clubwyndham.com

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