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1.2 107 Reviews

Wyndham Rewards Complaints Summary

5 Resolved
101 Unresolved
Our verdict: If considering services from Wyndham Rewards with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wyndham Rewards reviews & complaints 107

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Newest Wyndham Rewards reviews & complaints

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12:08 pm EDT
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Wyndham Rewards Service not requested

I started getting Wyndham Rewards email thanking me for signing up for Wyndham Rewards. The account was in my boyfriend's name, but used my personal address, email address and phone number. I had to call Customer service to cancel the account. They had to speak with my boyfriend to cancel the account, even though it contained all my personal information. When I complained to a supervisor, I was told that neither of us had requested the Rewards service, but were signed up when we stayed at hotel. Is this legal? Can a hotel sign you up for a service that you do not request? I also had to use my personal time to cancel the service. There is no way to cancel online. Annoyed! I'm annoyed!

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2:31 pm EDT
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Wyndham Rewards Uninformed and rude and hotels have gone way down

Wyndham hotel brands which are franchised have really gone down hill.
Customer service is shoddy, rooms are worse, housekeeping watches television instead of cleaning, if there is a problem in the room they make you change rooms several times instead of repairing the problem.
Contacting the rewards program, the customer service people are fine but if you have an issue which requires a supervisor; good luck. Mine was rude, uninformed and hung up on me, after talking over me. She was not clear what my issue was because she would not listen. I would say three words and she immediately had the answer and gave a long answer which had nothing to do with what I was trying to ask about.

The worse service I have ever experienced. Won't use brand again.

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kingsver
Hilliard, US
Sep 24, 2012 7:04 am EDT

I had the same problem with there supervior. She kept telling me it was my mistake when I had a reservation number and there system did not send it to the hotel. I had to sleep in my car as I had used my point and still have not been refunded them.

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8:30 pm EDT
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Wyndham Rewards Useless points

We stayed for 8 weeks in the USA, mainly in Motels owned by the Wyndham Coorporation.

We to collect points to get to 16000 points to get a free stay in New York on our last night.

Wyndham constantly refused to give us points. It is totally intransparent if and why you get points with them.

We stayed in like 10 different hotels and were denied points in 3 hotels.

Also we enrolled in a special offer to get double points. those pointts show up only after 6 months so how *** is that.

We spend more money by booking there hotels and not using third party booking sides and were rewarded with nothing. I have 12900 points and can't use them because we go back to Germany...

I called them several times and send them emails how disapointed I am and that I felled cheated, but they only replyed in stereotype answers or standard texts.

So for me the Rewards Program turned into the opposite and I will try to NOT stay in a Wyndham Property in the future if I can get another place to stay!

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daerb
, US
Sep 18, 2017 10:23 am EDT
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I always look for Wyndam hotels to stay in to try and get rewards now that Im retire and able to travel more.But on my most recent trip Im finding out that these rewards are not worth the trouble and cost. My recent stay was at a Days Inn located on 2551 Smoky Park Hwy in Chandler NC 28715 U First off the rate of the room was 169.45 and Iwas told that the reason for the high rate was because of two different events and also because of the evacuation in florida due to the storm I did voice my opinion about taking advantage of these people.I had no choice but to stay seeing that I was traveling by motorcycle and just completed 500 miles of travel.But I was told that the hotel came with breakfast and dinner.After we settled in we went down to dinner an hr before dinner was ending and they were having mac and cheese for dinner this was bad enough but they were out of mac and cheese and their substitute was pinto bean soup and corn bread. Needless to say I only had a bowl of corn for dinner and was expecting a good breakfast the next morning. We got up early for breakfast and to our suprise the only thing they had for breakfast was scrambled eggs and corn bread their was no pastrys no sausage or bacon also no cereal or waffles we had to go else where to get breakfast . So after checking out and complaining we were given a 35% off for our next stay at a Wyndam Hotel that evening we attempted to stay at another and was told the coupon can only be redeemed at corp. office go only knows were that is.So this time I had a choice and went next door to another hotel and stayed there saving 60.00 on the room compaired to yours. I feel that the only way I will ever stay at another Wyndam hotel again is if I get a total refund for my 169.45 for my stay at the days in. Im looking foward to your response. My name is James Waczkowski you can respond to this email or check with Day Inn in Chandler Nc Phone there is [protected] to get my address and phone no. If I dont hear from you it will be your loss.

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Marie17
Santa Fe, US
Nov 09, 2011 11:33 am EST
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My complaint is that I was in the Stay 2 get $20... I qualified and am yet to get any $20... I constantly call the Wyndham and send emails. They respond stating they are "looking into it" but havent received the $20 yet... This is a scam!

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8:44 pm EDT
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Wyndham Rewards Worst company ever

Wyndham rewards is the worst travel company out there. use at your own risk. their "stay 2 nights, get 1 night free is a fraud. they give you 6, 000 points but they increased the number of points at their hotels from 6, 000 to 10, 000. there are no hotels that accept 6, 000 points for a free night, it's a fraud!

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WyndhamSucks
Van Wert, US
Jun 29, 2011 10:21 pm EDT
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When we travel, my partner (opposite sex, but different last names so they can't tell if we're married or not) and I usually use MY points card. However, he really prefers to have the bills that go to his credit card listed under his name, so one time a few years ago, I made the reservation under his name at his request. Well, the particular Wyndham place we were staying (a little dump near the Cleveland airport) insisted that because the reservation and the credit card had HIS last name, we couldn't use my points card. They pretty-well strong-armed us into opening an account for him. He didn't want an account & didn't want to mess around with points. I agreed that I'd handle both of our cards. The motel never indicated that this arrangement wouldn't be allowed, but it's been nothing but trouble. I later learned that these points expire, so now I have to switch back & forth between the 2 cards to keep them both active. But every time I have any question or problem, they refuse to speak to me about his card. I tell them that I'm his partner & handle all this business, but they just tell me that it's a "personal" points card & I can't do business for him. All of this could have been avoided if we'd had the same last name, but they think it's okay to discriminate against people who "might" be unmarried because of different last names. They tell me that he can call in, but that wasn't our deal. He can't be bothered about such things & would prefer that I just give up because they're never going to honor their points program anyway -- at least without being threatened by the Attorney General. Every time I talk to them or e-mail them (numerous times over the past few years), I've ended up in tears. The latest thing was because I couldn't answer the security questions on HIS account. I tried answering them as him & as me & even just a few cute whimsical non-answers, but honestly I don't even remember setting up those questions for his account. I told them to look at their records & see that both of our cards use the same email address (mine), but they keep sticking to the line that it's a "personal" card. The thing is that it's not -- if you have the same last name, you're allowed to use the other person's card because then they assume you're a married couple. And it's a ridiculous line anyhow -- lots of people in relationships or in business divide up their work in such a way that it's someone else who makes their travel plans for them. They tell me that he wasn't "forced" opening an account he didn't want to use, but they weren't at that Cleveland motel -- it was the only way we were going to get the points we'd EARNED. Not that it matters, because they're always trying to keep us from accumulating enough points to get anything anyway. Half of our stays don't even qualify for points because we got a discount or something, & then there's the whole thing with expiring points. Most of the motels of theirs that I've stayed at are basically dumps, although there are a couple that I stay at pretty regularly that really are pretty okay & have nice staff so I'd like to keep giving them my business. I mean, those places actually seem to want my business. But the problem is with the rewards points company because those people are always rude and couldn't care less if I'd ever stay with them again (& always make me cry -- which takes some doing!).

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7:33 pm EDT
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Wyndham Rewards Low credit line

We were sold on obtaining the Wyndham Rewards credit card to help offset maintenance fees. Our cards arrived today with a $500 credit limit rendering these cards totally useless to compile any significant reward points. Both our credit scores are over 800, so that is not the problem. We called the number on the card but they could or would not increase the credit limit. So now we wonder how a sales representative at the Wyndham Smoky Mountains can use the Rewards credit card to pay mortgage and monthly big ticket items to gain points? That same use was what we planned but now we have canceled the cards. This is a big disappointment and reflects poorly on the entire Wyndham Vacation Resort system and all their "programs". TLP

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3:32 pm EDT
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Wyndham Rewards - Horrible customer service

Imagine staying at hotel while waiting for the completion of a house being built. You enroll in the guest program and earn points. Imagine forgetting your first account information and opening a second account. Now, imagine earning points on both accounts. Finally, you realize that you have two accounts and you call Wyndham Rewards to consolidate your...

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10:42 am EDT
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Wyndham Rewards - Scam

I stayed one night at this substandard Super 8 motel on Sept 15, 1909. I just saw it and checked in. I gave them my Wyndham Rewards number and the clerk said nothing about any special rate or non qualifying rate and that the stay would be honored. There was a charge of $71.27 on my Amex card which is more than it was worth. When I inquired at customer...

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