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1.6 51 Reviews

Toluna Complaints Summary

5 Resolved
30 Unresolved
Our verdict: With Toluna's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Toluna reviews & complaints 51

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Newest Toluna reviews & complaints

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10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Toluna inability to do surveys

I keep on getting error codes when I have made no errors on my surveys Why is that Also when searching online reviews of this company I find that many others are complaining about this company. Either they should proceed with the opportunity to do surveys or be shut down completely. Also, I will find out who allows them to post surveys and tell them about this situation so perhaps they will shut them down. Also, I see they have a bad rating with the BBB.

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2:16 pm EDT
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Toluna a survey I completed in good faith to the letter.

I have just complteted a survey in good faith which took me nearly an Hour. After finishing with a heart felt compliment. Only to be told I failed a because of a quality control questionwhich I dont recall seeing. I am really seething cos I could have done with that pay out . I am struggling finance wise, So I CANT AFFORD TO HAVE THE RUG PULLED FROM UNDER MY FEET. NOT HAPPY, aND NOT GOOD FOR MY MEDICAL CONDITION ETC.

THANKS FOR NOTHING Toluna...

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11:16 am EDT

Toluna never receiving rewards

From Jane Kostman
To info.[protected]@toluna.com
Subject
Date Tue, 20 Mar 2018 12:12:01 -0400
Below is the message you left for me on the BBB. I never got a message that you sent me one. However, I always had 40 pieces of content I counted them. You would have not given me any so called points if I would have not hounded.
I think you guys are getting to big, and not able to see who is who anymore. I was with you for years. I will not return to toluna, unless my account is established in full, from previous with the full content bonus and editors reward.
However I dont see that happening and I am ok with not being a toluna member.

This message originally read on 2/22/2018
Dear Mrs. Kostman,
We have thoroughly investigated the matter you have brought to our attention and seen that you have been in contact with our community manager in support cases 1725693, 1725873, 1727757 and through our editors' mailbox, where you were advised of the points you were due.
As you know, the amount of points an editor is credited monthly depends on the number of posts submitted in the previous month. Following the guidelines of our Editors' Program (to which you have agreed when joining this program), you can receive up to 20.000 points for having submitted up to 40 posts.
We have checked your account and we can inform you that on January 3rd, 2018, you were credited 20.000 points for your participation in the Editors Program for the month of December and 10.000 points for your activity in reporting inappropriate content (you can see these in your account under the descriptions "ContentCreationEditors", respectively "EditorsProgramEmailReportingDec").
For your activity in the community in the month of January, you were credited on February 6th with 10.000 points for reporting inappropriate posts (entry can be found in your account with the description "EditorsProgramBonusJanEditsEmail") and on February 12th, 2018 with another 10.000 points for the content you posted in January (this has been credited with the description "Bonus for Content"). You have only received 10.000 points because you have not reached the established threshold of 40 posts in January, thus you were credited in accordance with the number of posts you submitted.
We would like to assure you that we have always honoured our commitments and ensured correct payment has been issued at all times.
While checking your account, we've noticed that you decided to unsubscribe from the community. We're sorry to see you go and we thank you for having been an active member in our community. Should you decide that you'd like to come back, please get in touch with us through https://us.toluna.com/contactus and we will be happy to reinstate your account and address any other inquiry you might have.

Influence Your World!

Toluna Team

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11:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Toluna survey company refusal to pay me

This company is horrible, scam. They will just close your account when you have accumulated points to cash in and blame it on fraudulent or suspicious activity on my part who is total [censor]. If you ask me it is them who are fraudulent. They paid me once and then closed my account down for no reason. Don't sign up. If you have ever had issues with this company file a complaint. Its companies like this that give trying to make a little extra money a bad name. SERIOUSLY.

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7:35 am EDT
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Toluna crediting points

I, as well as many others, have been trying to contact Tools regarding error messages we have received at the end of surveys we have completed. Unfortunately, the only contact link on your site is for registration or log in issues. How are we supposed to send you the error descriptions we were told to send you to get credited for these surveys that had an error at the completion point. Please help!

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12:35 pm EDT
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Toluna rewards

Good afternoon,

My reason for notifying you is that I am a member of Toluna US quicksurveys and when I tried redeeming my points for a PayPal reward I was not able to proceed with the process as it continously stated to "Enter a valid address" or "Select a State", when I correctly entered the required information numerous times it simply failed to allow me to continue on with the transaction. Also, the contact portion of the website is not functional. Please advise and assist as soon as possible.

Thanks,

-Justin

Toluna Screename: Justin.Sane

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6:21 am EDT
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Toluna Rewards that are earned

I requested my amazon gift code and I still have not received it from redeeming in February of 2017. I still not have received! I contacted them on several occasions and no response or if you get one it's the same email that keeps being generated asking you to describe the action in detail! How many emails do I have to send with detail. I want my rewards that I earned!

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2:55 pm EST
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Toluna Blocked account

I've been a us.toluna.com user for some time now, I even cashed out one $30 paypal gift card, but with some inexplicable reason they blocked my account when I almost reached 90, 000 and tried to spend 75, 000 on an amazon.com gift card. I am not sure why they blocked my account - every time I asked them to provide a proof of me breaking the TOS they state a different reason that doesn't make sense to me. In the end they basically said that that they closed my account and forfeit my points because they can "at their sole discretion". The still haven't provided any proof or further information on how I broke the TOS and what is the actual and concrete reason that got my account closed. Naturally, I am very angry with them as I spent significant amount of time getting to almost 90, 000 points for the second time just to get that thrown away in thin air. I would suggest that, based on my experience, you stay away from this survey site if you're looking to invest your time to earn some extra cash.

I've attach the e-mail correspondence between me and the us.toluna.com support team to help you decide whether you want to use their site or not.

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Update by dachinno
Feb 28, 2017 1:00 pm EST

Hi,

First, I am a US resident.
Second, setting aside that I've maybe opened an account on us.toluna.com outside of US, which by the way is a terrible reason to close someone's account, have you or have you not had revenue as a result of me spending a SIGNIFICANT amount of time, time I've invested and cannot get back, completing surveys?

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sender2
, CA
Nov 01, 2018 7:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This is absolutely true. I am on ca.toluna.com from Canada and it is a bad experience. I am going to report them on trustpilot.comso suggest we all do this until we are satisfied.

C
C
Carol Melanson-Cellana
, US
Nov 29, 2017 12:42 pm EST

i have the same problem. THere is always a isssue with this site i have spoken to several friends with the complaint. Trying to contact them is a joke.

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7:30 am EDT

Toluna They provide a lot of surveys and don't send the voucher

I found the ad on the website www.toluna.com. It was mentioned that if I made several surveys, they would provide the voucher for traveling. I filled tons of these fake surveys, but these scammers haven’t provided the voucher. As well as they promised and blah-blah. The website is real scam, so better don’t deal with them. As well as share your views about them.

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4:55 pm EDT

Toluna Avoid this fraudulent site at all costs

I keep getting offered, say, 4, 000 points to complete a survey only to find that after entering vast amounts of personal consumer history I am being told I did not qualify for it or that my particular user group quota has already been filled. Interesting that I should be told of this sometimes three quarters of the way through for example, a 40 minute survey! Seems to me some very sneaky folk are receiving free market research which they're then selling on to relevant retailers at great cost, no doubt! I'd like to know of anyone who finds this site fair and legitimate!

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Prondike
, US
Oct 15, 2012 2:08 am EDT

Been doing surveys with these people for a while.. finally got enough to get a check, and suddenly I cant log on. I dare say I will never see my check that was pending last time I was able to log on... WHAT A SCAM !

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10:31 am EDT
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Toluna - Failure to Pay

I participated in a 90 minute survey through Toluna that promised to pay 90, 000 points, the equivalent of $30.00. I followed all of the directions, arriving on the site early to insure I could connect to the live chat room and everything functioned correctly. I was an active participant all the way through. At the very end, with about two question...

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Toluna Customer Reviews Overview

Toluna is a popular online survey platform that offers users the opportunity to share their opinions and earn rewards. With a user-friendly interface and a wide range of survey topics, Toluna has become a go-to platform for those looking to earn some extra cash in their spare time.

One of the most positive aspects of Toluna is the variety of surveys available. Users can choose from a range of topics, including consumer products, politics, and entertainment. This means that there is always something new to explore, and users can find surveys that match their interests.

Another positive aspect of Toluna is the rewards program. Users can earn points for completing surveys, which can then be redeemed for cash or gift cards. This provides a tangible incentive for users to participate in surveys and share their opinions.

Toluna also offers a community aspect, allowing users to connect with others who share their interests. This can be a great way to meet new people and engage in discussions about topics that matter to you.

Overall, Toluna is a reliable and user-friendly platform that offers a range of benefits for those looking to share their opinions and earn rewards. With a wide range of surveys and a generous rewards program, it's no wonder that Toluna has become a popular choice for those looking to make some extra cash online.

Toluna In-depth Review

In summary, Toluna is a comprehensive platform for market research that offers a variety of tools and services to help businesses understand their customers better. While this review will cover many aspects of Toluna, it is important to note that some information might not be available or applicable.

1. Overview of Toluna

Toluna is a well-known online platform for market research. It provides insights into consumer opinions and behaviors. Many companies use Toluna to make informed decisions based on the data collected from surveys and research tools.

2. Services Offered

Toluna offers services like survey creation, panel management, and analytics. They have a large global community that can be segmented to target specific groups for research purposes.

3. User Experience and Interface

The user interface of Toluna is friendly and easy to navigate. Even if you are not very tech-savvy, you can find what you need without much trouble.

4. Quality of Market Research Tools

The market research tools provided by Toluna are of high quality. They offer real-time insights and analytics that can be very valuable for businesses.

5. Range of Research Services and Solutions

Toluna has a wide range of research services and solutions that cater to different needs, from quick polls to in-depth studies.

6. Customization and Flexibility

The platform offers customization options for surveys and research, allowing businesses to tailor their studies to their specific needs.

7. Data Collection and Analysis Capabilities

Toluna's data collection and analysis capabilities are robust, providing reliable and actionable insights.

8. Pricing and Value for Money

Pricing information is not readily available, but many users find Toluna to offer good value for the services provided.

9. Customer Support and Service

Customer support is an area where Toluna receives mixed reviews. Some users report positive experiences, while others have faced challenges.

10. Client Testimonials and Success Stories

There are several client testimonials and success stories featured on Toluna's website, showcasing the effectiveness of their services.

11. Industry Reputation and Credibility

Toluna is considered reputable in the industry, with many years of experience and a strong client base.

12. Speed and Efficiency of Service Delivery

The service delivery of Toluna is generally fast and efficient, with quick turnaround times for research projects.

13. Innovation and Technological Advancement

Toluna is known for its innovation and use of advanced technology in market research.

14. Compliance and Data Security

Data security and compliance are taken seriously at Toluna, ensuring that user data is protected and handled responsibly.

15. Community Engagement and Interaction

The platform has a strong community engagement, with active participation from its members in various research activities.

16. Mobile App and Accessibility

Toluna offers a mobile app that is accessible and convenient for users who prefer to participate in surveys on-the-go.

17. User Education and Resources

There are resources available to educate users on how to make the most of Toluna's tools and services.

18. Pros and Cons

  1. Pros: User-friendly interface, quality market research tools, and a wide range of services.
  2. Cons: Customer support can be inconsistent, and pricing information is not transparent.

19. Comparison with Competitors

Compared to competitors, Toluna offers a comprehensive set of tools and a large, diverse community, which can be a significant advantage.

20. Final Verdict and Recommendations

In conclusion, Toluna is a solid choice for businesses looking for detailed market research. It is recommended for its user-friendly platform, quality tools, and wide range of services. However, potential users should consider the customer support experiences and seek clarity on pricing before committing.

How to file a complaint about Toluna?

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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Toluna in the 'Complaint Title' section. Be concise yet descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Toluna. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Utilize the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to officially submit your complaint against Toluna on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your complaint.

By following these steps, you can effectively file a complaint against Toluna on ComplaintsBoard.com. Make sure to provide all relevant details and follow up on your complaint for a resolution.

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Contact Toluna customer service

Phone numbers

+33 140 897 100 +1 (972) 732-7323 More phone numbers

Website

www.toluna-group.com

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