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1.6 61 Reviews

Tmart.com Complaints Summary

10 Resolved
51 Unresolved
Our verdict: With Tmart.com's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tmart.com reviews & complaints 61

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Newest Tmart.com reviews & complaints

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7:20 am EST

Tmart.com Avoid this site!

Where is my order? It was supposed to be here till Christmas! These scam artists tricked me when they said I'll get it before Christmas. I will never buy anything from Tmart again and I will tell everyone I know about my terrible experience with them. My order is still missing and every time I contact Tmart customer service they say that my order was shipped. I want to know where it is and I want to get a tracking number! Please do not make the same mistake and avoid this site!

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3:20 am EST

Tmart.com What a terrible scam!

I purchased something from this terrible website and had to return because my order arrived damaged. Tmart support seemed nice and friendly and agreed to refund me. That was way too good to be true. I paid for the return shipping (they said they don't give return labels) and shipped the item back and it cost me a fortune!
About two weeks later when they received the item back they contacted me and said that they were not able to refund me. No explanation no nothing! That was the last thing I heard from them. What a terrible scam! I want my money back!

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6:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tmart.com Electric wood curving tool

Sir I sent you the sum of 10.22 Euro to send me the electric wood curving tool. I have not received it yet. Please, can you check if it was posted. here you have a copy of the transaction.
Thank you
Carmel Farrugi

Merchant
TMART LIMITED
[protected]@gmail.com
+86 [protected] Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Caarmel Farrugia
22 Triq il-Madonna ta' Fatima
Nadur
Gozo, Malta, GOZO
356
Malta
Shipping details
The seller hasn’t provided any shipping details yet.
Description Unit price Qty Amount

€10.22 EUR 1 €10.22 EUR
Subtotal €10.22 EUR
Total €10.22 EUR
Payment €10.22 EUR
Charge will appear on your credit card statement as "PAYPAL *TMARTLIMITE"
Payment sent to [protected]@gmail.com

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.

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Update by pizatur@hotmail.com
Dec 08, 2016 9:27 pm EST

I have not heard from you

Update by pizatur@hotmail.com
Dec 08, 2016 6:38 am EST

Please check if the item was posted

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1:24 pm EDT

Tmart.com Damaged product

I have ordered from Tmart website and it took forever to receive my order. When it finally arrived I was shocked that my item arrived completely damaged. Tmart customer service did absolutely nothing to help me. They said that it was not their fault and said that I need to contact the shipping company.
They refused to accept any responsibility. In my opinion it was only their fault. Item was packaged very poorly. Never again!

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6:11 am EDT

Tmart.com Beyond ridiculous!!

I have received the wrong order and when I contacted Tmart customer service they asked me to provide pictures. I gave they what they asked and they claimed that they were not able to open them!
Are you kidding me?
Sent another one and they said that my pictures would not open so literally they did not believe me and refused to refund my money! These guys are completely ridiculous if they can't even open a simple jpg image!

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2:34 am EDT

Tmart.com Customer service; damaged product

Ordered a battery from www.tmart.com and it arrived damaged. I contacted customer service and asked for a refund and the person I spoke to did not believe me! I was called a liar and they refused to give me a refund. I told them that I can provide pictures that there was a visible damage and that I can prove that I was telling the truth, but they said that they don't need any pictures.
The worst customer service ever! They never game a chance to prove anything! Never again!

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6:14 am EDT

Tmart.com Wltoys power star, 1 6 channel r.C. Helicopter

On april 22 2016, i purchased a wltoys power star 1 r.C. Helicopter from tmart. It arrived on april 29 2016 and it was a defective product. I charged the battery for the heli, and put 4 aa batteries in the transmitter. Then i realized that the rudder and the aileron channels didn't work on the transmitter. That's channels 1 and 4. I contacted the company through email and talked to "cimier". He gave me the run around. I still have the defective product and no resolution. I'm out $96.48

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2:10 am EST

Tmart.com Very unprofessional customer service!

I ordered some cheap products from Tmart in the past. Then I noticed that my card was charged several times without my permission. I immediately contacted customer service and explained what happened. The rep I spoke to was absolutely unprofessional and kept telling me it was impossible that someone stole my card details. Then I contacted my credit card company and they helped me. Do not buy anything from this scam site. I'm very disappointed with this company!

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8:26 am EST

Tmart.com Very poor service!

I ordered some things from Tmart in the past and items I received were great! But my next order never arrived, customer service never helped, so I decided to delete my account. But they blocked me and I could not even log into my account for weeks! When I finally contacted someone from the company they said I was a liar and told me to prove my account was blocked. How on Earth I can prove that? What a ridiculous joke! Now they refuse to let me delete my account. Save your precious time! These people should be ashamed of themselves!

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5:35 am EST

Tmart.com This company is obviously a scam!

I ordered a guitar from Tmart in early January. Their tracking system stated it was shipped. One week later I decided to contact their customer service and ask about the status of my order. Their replied nothing, so I decided to ask a refund. Several days later I received a message stating my order was cancelled, but I received no money yet. Their policy states you will get one within 24 hours. Later I got another email and was asked to provide pictures of my credit card. Obviously a scam! They took money from my card and had difficulties in putting it back? What a joke. I think this company is just another huge scam. I hope I'll get my money back.

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7:08 am EST

Tmart.com Scam

In early January I made two orders. Tmart charged my credit card and I received an email stating that my order was accepted and got a tracking number. Later I received another message from Tmart saying that they needed a copy of my credit card and passport. What a joke! I would never provide anyone with a copy of my credit card and passport. After I refused providing them those documents, they cancelled both of my orders! I demanded a refund, but they never replied. So now I am having my bank trace the bank that they used to process my credit card. Since they are a company they will have to send an attorney to court, otherwise I will get a judgment, then I can go about causing them financial difficulties! These thieves will pay for stealing my money!

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9:26 am EDT

Tmart.com Waterproof dv camcoder and sd card adapter

The items were ordered on September 16, 2015. I received confirmation that my order was received and that the items would be shipped in 1-2 business days. My credit card was charged but as of October 19, 2015 I have not received my package or any other communication from TMart.com

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1:14 am EDT
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Tmart.com Wrong items shipped

I ordered a remote control boat and a 11.1volt 2200mah battery on 09/25/2015, paid for rush delivery. Did'nt get it till 2 weeks, so much for rush delivery i paid for. The remote controlled boat lasted one day and burnt up. The battery i ordered never came so i am out $24.50. After complaining for a week tmart sends me another battery. (Not the battery i ordered) instead they send me a $12.00 battery, i complained now they calling me a liar even after i sent pics of the battery still in their package. These people need to be shut down! All i want is what i paid for, my boat is under warranty all i need is the 20$ part that burnt up to fix my boat. The customer service chat does not work, never has! The phone number does not work, never has! The email for customer service is a joke. They do not respond... Pls help me!

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2:04 am EDT

Tmart.com It is Scam don't buy

This month September 2015 I have purchased few electronics for 200$. Its been a week there is no response from the company. They have deducted balance from my account and when I drop them a mail to ask the same there would be no response from them. Even I haven't received any conformation mail for my bookings.

The mails send by them

Today on 10th September I have received a mail stating your payment have not received

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12:31 am EDT
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Tmart.com useless help support

bought one of those mini power supplies for recharging my phone, the device is thin and compact it is a nice piece of eqpt but no manual on how to use it. I can figure out how to use it but there are 4 little led lights on the front where you turn it on and only 3 come on, so I charged for about a day and still 3 lights, why 4 if only 3 are used, no manual called support 3 diff times and people cant seem to speak english well enough to understand. someone sent me a picture of the item with the slots labeled but still no users manual. they only say sorry for the inconvenience as though reading from a script. I dont know if the device is working well or not?

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5:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tmart.com Refuse to replace broken or unshipped items

I have gone on there live help line on several occasions and they refuse to help, tell me it's my problem and they will not give me contact information for a manager. Below is my last conversation which outlines all my issues. Pictures are of defective items which they keep claiming I never sent even though I attach them on every conversation. These chats go for hours until inevitably my battery dies on my iPad. They do it on purpose.
To whom it may concern:
I have been an extremely loyal customer since May. I have purchased almost
$3, 000 in merchandise. I am writing because I am extremely disappointed in your
customer service. I have received several items defective or not at all.
Whenever I reach out to your live chat they do the standard ask for order
number, defective item number, give an apology, and ask for pictures. I have
complied several times and to date received nothing. The other day I asked for
the contact of the head of customer service they refused to give it to me.
I too work in customer service and as a manager if any of my employees
treated a customer the way I have been treated they would be on disciplinary
steps. Please believe me when I tell while I like your site I will stop using
it in a minute if this email does not yield results.
Here is what I want:
1.status on order haven't received anything on till date. 1411016XNGCB ORDERED
11/1 $309.40
2. Status on order haven't received anything on till date. 141120RCPEAP ordered
11/20 $344.28
3. Item I never received told replacement would be sent order number
140518G8H45R no item number because it was no longer on your site, yellow black
Revo I paid $21.67
4. On order 1411016XNGCB I ONLY received the following items, [protected],
[protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected],
J03253 & [protected]. What is the status of the rest?

These are the items I received broken from order 140906BETJ7H I sent pictures
and never heard back:
1. Quantity of 2 of F225 Unisex Retro
Style-Frameless-Colored-Film-Metal-Sunglasses-Ice-Blue-Lens
2. Quantity of 1 of F225
Unisex-Retro-Style-Frameless-Colored-Film-Metal-Sunglasses-Quicksilvery-Red
These cost me $5.65 each.
If you no longer carry them then I would like a refund.

I am reattaching the pictures on the defective items. I want confirmation on
receipt of this letter, receipt of the pictures and a detailed break- down on
how these issues will be resolved. Your cooperation and assistance will be
appreciated. If I need to escalate this to the next level then please advise on
who and how.

Thank you
Delmalynn Reinke
1811 Grand Isle Drive, Brandon, FL 33511

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10:36 pm EST
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Tmart.com dropshippers stay away from tmart

I just recently started dropshipping business on ebay, and was stupid enough to choose tmart as my dropship supplier. It was a horrible experience, not only that it cost me time and money, but ruined my seller reputation as well.
I have 6 dropshipping orders from tmart in total. 3 of them have been marked as "shipped", but my customers never receive anything after more than 30 days passed, so I have to refund them, it's my ebay selling policy.
2 of my orders are still in "waiting" order status after more than 3 weeks of completed payment, 1 is still "waiting" after about one week. Every time I try to contact them, their answer is nothing more than something like "we will ship your order as soon as possible", "we still processing your order, please wait patiently", "we will ship your orders tomorrow" and after several emails, they finally said that these items are DISCONTINUED, offer me a refund or choose another items. I choose a refund, of course, and I haven't heard anything from them nor get the refund. Also those items they said as "discontinued" are still appear on their website, waiting for another victims.
Out of curiosity, I search their domain name and found that their identity was protected! No address, no telephone numbers, nothing at all! They claimed to have warehouse in China, UK, USA, Hongkong, etc. I say it's a bulls*it. One of my customers in US did not receive anything after 30 days even I was ordered from their so called "US warehouse" with higher price than their "International warehouse" which they claimed to be delivered within 2-7 days.
So if you are dropshippers, or individual customers, STAY AWAY from Tmart!

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Larry Nixon
, US
Jan 29, 2019 6:51 am EST

I am also a dropshipper but I did not experience any issues with Tmart. Tmart is not my main supplier but they are good

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Kristikay
, US
Aug 28, 2016 6:33 pm EDT

I haven't drop shipped with TMart, but I ordered a soldering torch, 2 cell phone batteries, 2 camera batteries, and some SD cards and I have never had any trouble receiving my orders. These were 4 separate orders spaced out over about 1 1/2 years.

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Goethe Galaxian
, US
Dec 24, 2015 4:27 pm EST

i'll stay away from that shiit

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Goethe Galaxian
, US
Dec 24, 2015 4:26 pm EST

thank you for that

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4:50 am EDT
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Tmart.com delete account and ask for my order

Ι bought an alarm clock from Tmart. I know that the item was cheap but it's still money. They haven't sent me a verification email with order number so I can't even ask about my order. They have already taken the money, though!
Furthermore, I'm trying to find them through their website and help, but I CAN'T because I don't have an order number. I want to cancel my account from their site but there isn't such thing in the website..
I am really frustrated with this guys! No one gives any help or cares about what I, the costumer, want.

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Alexander Aldehoff
, US
Nov 14, 2016 5:34 pm EST

I am also trying to delete my account.
The products I ordered broke after 6 weeks.
Poor quality

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susanvargas
Key West, US
Jul 01, 2014 1:42 pm EDT

paid them and never heard from them again never got package just ripped off!

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2:57 am EDT
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Tmart.com Fake Site

I had a very bad experience with tmart first they charged my account 526.71$ and shipped my item so fast as you can see in the attached images to wrong random address not the address that i request for change. Secondly they said your item shipped and now i again see my account they already refunded me but i didn't got the amount in my account and i talk with the support center they said they mark my order as shipped by mistaken which means they give me the fake tracking# too. Please be Aware from the scam site.

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9:37 am EST
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Tmart.com order still not received

took advantage of black Friday online shopping. I found this site that offered the product I wanted and offered free shipping with any purchase over $25 dollars. I placed my order on 11-27-13. After completing the order process I was given a conformation number#131127P69F9D.Payment was given and received and has long since cleared my bank account but when I go on line to check the tracking information it continues to say waiting. When I placed the order it was stated that the product would be sent out within 3-5 business days.This is suppose to be a Christmas gift and the wait is now three weeks.

Read full review of Tmart.com and 5 comments
Update by A.Mcmillan
Dec 19, 2013 8:14 pm EST

satisfied that I finally received my order, not happy with the turn around time to receive it. the was no correspondence indicating there would be a delay.

Update by A.Mcmillan
Dec 19, 2013 8:10 pm EST

submitted complaint on 12/18/13, order was received next day. instead of a three day turn around it became a three week night mare. Glad to receive the package however this is my first and last order with this company.

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bonedaddy
Crossville, US
May 20, 2014 9:48 am EDT
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i checked out through paypal have no order # for tracking paid for shipping 3-7 days on a tablet have recived a add to my email butt nothing else

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Frerick Varano
, US
May 02, 2014 1:39 pm EDT

i order a 7 inch tablet feom tmart in china i never reveive it from them to get my tablet they said i need a photo of credit card to get my tablet so i reported them to domistic people for fraud so im getting new credit card from the credit card domistic people i gope tmart in china go to jail for fraud

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Angrylady2013
, US
Dec 06, 2013 7:47 am EST

I cannot find a valid phone number on the website! I changed my address with them numerous times but yet they still are sending my purchased items to another address. I've had no problems in the past but now I can't get any response PLEASE HELP!

Pissed off Customer!

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khoko
corcoran, US
Jan 11, 2013 1:18 am EST

Never received my order. Legal action needs to be taken, its not fair that this happens and there are no reprocussions with this company

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karl-Heinz Konzelmann
, PH
Sep 27, 2014 9:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered some Items from them on Sept.01, 2014. Order # and Track # received, confirmation of FULL Payment via Pay Pal.
Lt track # shipment was made on Sept. 02, 2014 from HK Warehouse. Now comes the surprise. Track # says it was send to SWEDEN.
Next Tracking Point left Malmoe/Sweden on September 19 for final Destination. Forwarded to Denmark on Sept.23, 2014 as final Destination.
It looks that the just defrauding People.
Karl-Heinz Konzelmann

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Tmart.com contacts

Phone number

+852 8197 7220

Website

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