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1.0 9 Reviews

TheUnlockTeam Complaints Summary

0 Resolved
9 Unresolved
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TheUnlockTeam reviews & complaints 9

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Newest TheUnlockTeam reviews & complaints

ComplaintsBoard
B
5:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TheUnlockTeam scam and lies

I choose the unlock team to unlock an HTC 8X phone.
Their price was attractive compared to other site, and after recording my phone IMEI, I've been confirmed they could unlock my phone.
Once I placed a P/O, I received shortly after an email saying they have not been able to process the unlock. They gave me some links to download softwares (which were for some scam) in order to unlock on my own, saying that if it did not work, they would refund me.
They NEVER did, even after 3 reminder e-mails they just ignored and never answered.
Stay away from The Unlock team and rather consider cellunlocker.net which successfully unlock 3 phones.

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ComplaintsBoard
L
2:17 am EST

TheUnlockTeam waste of money

This company should stop operating because they don't unlock anything. They just take your money and go away.
I asked them to unlock my iPhone. 3 days passed and they didn't do anything. So I called them to ask what was going on, but they didn't answer. Ok. I sent a couple of emails. Same.
Now I want a refund. But how am I supposed to let them know about it if they keep ignoring me?

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1:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TheUnlockTeam iphone unlocking

http://www.theunlockteam.com

I just got scammed by them. They were not able to unlock my iphone and did not provide a refund under their bogus refund terms;

8.0 refunds

8.1 we offer a full refund if we are unable to provide an unlock solution for your phone. You must claim a
Refund within 30 days of order by email at [protected]@theunlockteam.com we will require evidence that the phone is still locked

8.2 if you ask us to provide a code for a 'sim locked' or 'sp locked' handset 'blacklisted' from a
Particular network or all major mobile networks we cannot refund your payment as the unlock you paid
For must be performed first before we can see that the phone was on the 'blacklist'."
Digital generations ltd
9 alexandra street
Ne392jb

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N
6:59 am EST

TheUnlockTeam Avoid them

I gave them money and they were supposed to send me an unlock code but they didn't send me anything. No matter how many times I contacted The Unlock Team I got nothing but empty promises. They said they need more time to prepare the code and at the beginning I did not mind to wait, but time passed and I lost my patience.
Then I contacted The Unlock Team and demanded my money back and they were not able to do that. They said that my code was almost ready and asked me to give them few extra days. Of course that was only a scam and I already knew that. I told them everything what was on my mind, and said that I'll be writing negative reviews and they said that I can do everything I want. What a terrible company! Avoid them and don't give them your money!

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7:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TheUnlockTeam Supply unlock codes for cell phones.

My complaint follows the same story as everyone else. They charge your credit card, then say they cannot unlock the phone. They promise a refund after 12 days, but it never happens. It's a great scam, as who would bother with legal action for 8 or 10 bucks. Most people probably forget to check their credit card statement the next month and the scammers just get away with it.

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3:18 am EST

TheUnlockTeam They couldn't unlock the phone and refused to take money from me

We paid money for the code, which would unlock the phone. We transferred money to the company www.theunlockteam.com, but they charged us twice and told that it was impossible to unlock the phone. WTF? We asked to return money back, but they refused and started to avoid us. Total scam. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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mas786
Deep Cove, CA
Mar 25, 2015 6:40 pm EDT

I bought 3 unlock code and paid for it they couldnt find the unlocking code and I was promised to the get a refund however I never got my money back. I contacted the refund department but no one got back to me. total scam never buy anything from their website

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The Unlock Team
Rowlands, GB
Feb 10, 2015 1:40 pm EST

Dear Customer
We are sorry you have had issued with service. If you are overdue a refund we will of course look into this and ensure the funds are processed back to you immediately. Please contact us directly at refunds@theunlockteam.com including your order number and we will look into the issue and resolve the problem.
Kind Regards
The Unlock Team

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The Unlock Team
Rowlands, GB
Jan 13, 2015 10:52 am EST

Dear Customer

We are sorry you have had issues with service. If you are overdue a refund we will of course look into this and ensure the funds are processed back to you immediately. Please contact us directly at refunds@theunlockteam.com including your order number and we will look into the issue and resolve the problem.

Kind Regards
The Unlock Team

ComplaintsBoard
S
4:37 am EST

TheUnlockTeam The company ignores me and doesn't provide unlocking code

Scam, scam, scam. I placed order on the website www.theunlockteam.com week ago. These ### charged me within couple of minutes, but they haven’t delivered the unlock code, which I waited for 2 weeks. I tried to reach them, but of course they ignored my complaints. I have no idea why. I wonder if there are people, who faced the same problem, please post comments about your experience with them.

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The Unlock Team
Rowlands, GB
Nov 26, 2014 3:56 am EST

Dear Customer

We are sorry you have had issued with service. If you are overdue a refund we will of course look into this and ensure the funds are processed back to you immediately. Please contact us directly at refunds@theunlockteam.com including your order number and we will look into the issue and resolve the problem.

Kind Regards
The Unlock Team

ComplaintsBoard
J
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TheUnlockTeam agreed to unlock the phone, but after that refused and no refund

I contacted the customer services of www.theunlockteam.com. The agent
told me that they would unlock my phone within 12 hours. After that I
went and paid for the services, but after 2 days the agent refused to
unlock it and promised to return money within 7 days. I patiently waited
a week, but these scammers never returned my money. Maybe someone has
any ideas how to return money back, please contact me then or leave a
comment. Thanks.

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The Unlock Team
Rowlands, GB
Jan 13, 2015 10:50 am EST

Dear Customer

We are sorry you have had issued with service. If you are overdue a refund we will of course look into this and ensure the funds are processed back to you immediately. Please contact us directly at refunds@theunlockteam.com including your order number and we will look into the issue and resolve the problem.

Kind Regards
The Unlock Team

ComplaintsBoard
I
11:43 am EDT

TheUnlockTeam Agreed to unlock the phone, but after that refused and no refund

I contacted the customer services of www.theunlockteam.com. The agent told me that they would unlock my phone within 12 hours. After that I went and paid for the services, but after 2 days the agent refused to unlock it and promised to return money within 7 days. I patiently waited a week, but these scammers never returned my money. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

Read full review of TheUnlockTeam and 15 comments
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paul swatzell
, US
Sep 01, 2018 4:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I reached out to get a unlock code for my phone and never recived it this company is a scam and now cant get my money back this site needs to be shut down and turned in

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Agdoobai
, CA
Sep 06, 2017 2:59 pm EDT

This review is for the site TheUnlockTeam.com. Yesterday I visited their site. They do a preliminary check on your IMEI # and the Carrier your phone is locked to. I am located in Canada. I entered the information correctly. Then they followed up with an email inviting me to purchase the unlock service. They use a payment service providercalled Commerce Gate located in Spain. I was directed to CommerceGate.com to process the payment.. 24 hours later, they emailed me with the following response.

"We apologize that on this occasion we have been unable to obtain an unlock code for your phone using the imei number supplied. We do not have access to the specific reasons for this, however the most likely scenarios are listed below, please check to ensure none of these apply to your phone:
• The phone is blacklisted by the provider or reported lost or stolen
• The phone is still under an active contract and the carrier has blocked unlocking. This is know as an unclean imei. If the phone was purchased second hand, we recommend that you contact the party that the phone was obtained from to receive this information. You can also contact your current service provider to verify this if the phone was not purchased from a third party. "

The IMEI number submitted was incorrect
my phone has a clean ESN.
They were told who the carrier it was tied to was, which was verified multiple times and was correct

They went on to suggest to me that I "may be able to unlock your phone using software and cable methods". This could mean rooting the device."

At any rate my beef with this company is, why mislead blatantly to bait the interested party in to buying and prepaying for the unlock code, when they are not 100% certain they will provide the code? This smells like a scam.

I have contacted them to refund me the money. And they did not respond. Then I contacted Commerce Gate to let them know about the potentical scam perpetrated by their merchant TheUnlockTeam.com. Commerce Gate has promised to issue me a refund within 7 to 10 business days.

I have my sight set on Commerce Gate and And I will never buy from them again. Watch TheUnlockTeam.com scammers. Buyer be ware!. I have a feeling the email they sent me is a standard response to every buyer. Mind you when they send you an apology via email but they do not refund you the money automatically. I am sure this is in the hope that you will forget about it or be frustrated in to submission. I have not received any response from TheUnlockTeam.com nor have I received any refund yet. But at least I have Commerce Gate to rely on, who have explicitly indicated they will refund me the money.

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Tony88
, US
Feb 01, 2017 6:57 pm EST

I wish I had read these comments much earlier because they scammed me with the same, can't unlock and will refund but nothing!

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beniartois
, US
Nov 18, 2016 2:49 am EST

Exactly the same experience as chris94230 describes, unfortunately I hadn't read that info before I got scammed. This type of fraud is what gives the internet a bad name, and needs to be stamped out. DO NOT DEAL WITH THIS WEBSITE!

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Chris94230
, CA
Apr 29, 2016 9:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Very dishonnest business. I don't understand why web site like unlock team are allowed to operate. When you fill up the online request for the unlock code, they are quick to reply that the phone can be unlock, and one the paiement is made, another email follows saying they're unable to provide the unlock code, and promise the refund in 7 business days which of course never happen. The rufund is supposed to be the same day when the transaction is made through visa. PLEASE STAY AWAY FROM THIS WEB SITE. IT IS A SCAM.

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KristinaS1986
, US
Apr 26, 2016 7:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had the same experience. Suppose to get a refund and yet not a single dollar returned to me, its been 3 weeks. Good luck on getting your money back *THE UNLOCK TEAM GIVES GOOD UNLOCKING COMPANIES A BAD NAME**

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evilgirl
, US
Apr 21, 2016 7:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered an unlock code on March 24, 2016 with my visa debit card (i do not use paypal) they sent an email saying they cant unlock it and I'd receive my refund in 7 business days I emailed after waiting 7 days only to be told it will take 12 business days so I sit waiting for a few more days only for these idiots to tell me they can not credit my money back to my visa debit and ask me to send them my paypal i politely tell them i do not have one... It has been a week since i sent that email and no reply.

Sad part is i have used them several times to unlock other phones without any issue so of course i have recommended them to friends and family.
**DO NOT USE "THE UNLOCK TEAM"**

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yves tercy
, US
Apr 11, 2016 7:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They stole my money...They told me it will cost me $9.90. I was so excited and i can not find any way to contact them.

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yves tercy
, US
Apr 11, 2016 7:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They told my money, , , and i do not see any contact to call them

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TJ84
Maple Ridge, CA
May 06, 2015 5:58 pm EDT

Same thing happened to me. I have contacted support several times and no refund. I am trying to find a way to file a formal complaint.

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