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Skype review: fradulent charges 46

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3:32 am EDT
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This company has allowed someone that stole my debit card information to use it. After emailing back and forth with different people from customer services (because they do not have a phone number to call), I had to give them the first six and last four numbers of my card along with my expiration date and the name on the card (MINE), I looked at my banking account and once again the company added another charge! I do not, nor will I ever, have a skype account. They keep giving me the run-around about the first charge and I have yet to get a response since the second charge hit my bank account. They are not assuming responsibility for these charges, or the fact that it is a stolen card number. They are telling me that these charges may be for a family member or friend’s account. It is just me and two small children in my home, AND nobody that I know has a skype account. We all have Logitec Vid to chat with my sister in Georgia (we live in Illinois). We do not even ever use it, but that is what we have. It is a very nice and FREE program. Skype customer service has asked me time and time again for a user name and account number and I have repeatedly told them I do not have an account. I do not trust these people and would NOT recommend doing service with a company that can take such a crime with little concern. And on top of the little concern allow a SECOND charge to be fraudulently charged with this stolen card! I wrote the beginning of this review about 9 hours ago to as many skype review sites as I could, but now I look at my account again and (after canceling my card this afternoon) I have two more charges, making it a total of FOUR fraudulent charges. I have been unable to get a response to my THREE emails to them today, but needless to say I am beyond pissed. My FOUR charges are for 13.83, 13.88, 13.88, and 13.97. This company needs to be stopped. To make things worse my bank not only is CHARGING me to get a new debit card, but they are unable to do anything until these charges are no longer pending. So as long as these charges are pending, I cannot have that money. The first charge has been there since the 19th at least and today is the 22nd. So for three days I have been unable to have all of my funds in my account because of these people.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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46 comments
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Imogénia Cristina
, US
Nov 10, 2016 8:33 am EST

Conta da Microsoft viver:imogenial
Nome do produto :crédito Skype
Valor total:10€
Data da transacção:28 de outubro de 2016
Nº do pedido:[protected]

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Imogénia Cristina
, US
Nov 10, 2016 8:28 am EST

attention, please!

´ i bought a credit 10€.. I used my credit card.Skype received this money, but it isn 't in my account.So, , i can, t make calls.What happened? i want my money back.

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jdray1958
Stanley, US
Aug 16, 2009 4:25 pm EDT

found unautorized charges to my bank account. Three charges for 10.00, 18.00, and 18.00.

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Katalin Horvath
Tottenham, CA
Jul 04, 2014 9:34 pm EDT

On July 2 / 2014 I paid $1, 29 for landlines in Hungary, 60 min./ month. You acknowledged it via email and in the "Payment" section, but it's not shown on "My account" graphic. After my today's call (July 4) Skype deducted payment from my general credit, instead of my Hungary subscription. - Tomorrow I want to make calls again, but want to use my latest, specific subscription. WHAT SHOULD I DO? Please HELP me!

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maria d'onofrio
, IT
Dec 21, 2013 8:20 am EST

03/12/2013 27/11/2013 11, 50 PAGAMENTO ON LINE 27/11/2013 23.28 SKYPE COMMUNICATIO LUXEMBOURG LU N. 647720
26/11/2013 19/11/2013 11, 50 PAGAMENTO ON LINE 19/11/2013 22.13 SKYPE COMMUNICATIO LUXEMBOURG LU N. 647222
anche a me è capitato due pagamenti con la mia postepay non fatti da me ecco la prova

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Allison Jarrett
Indianapolis, US
Jul 27, 2009 10:37 am EDT

Hello I have 3 unauthorized charges to my account in the amount of $10.00, $10.00 & $ 18.00

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Angelika01
Columbia, US
Aug 02, 2012 11:21 am EDT

I just read the above complaints about this company (if that's what you want to call them). Last dated one I see here is 10-23-2010.

Well, they are at it yet again!

I just checked my bank account online and they hit my account for one shot (thus far) for $47.00 on 7/24/2012.
I just got off the phone with the representative of my bank and she said she had NO information about this company like they usually get and said she was going to check online for anything. She typed the name in on the search and got the complaints page here first and foremost!

She read some of them and told me they would be working on correcting it for me and that it automatically closed my current card I'm carrying and told me NOT to try to even use it until my new card arrives in 5-10 days. She said also that the charges will be investigated and refunded after I fill out forms she is sending me; the process takes 30-60 days.

She asked me if I use Skype at all and I said I do NOT, however my sons' do from time to time but KNOW not to click on anything they are not sure of, and to let me see it. (they are 20 & 17). I asked them both while I was on the phone with her, if either of them clicked on anything while on Skype with their friends playing games, and they both said NO, you taught us better than that Mom.
So it wasn't like they clicked on something; somehow this 'company' charged my account WITHOUT permission.

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HeatherR1
Glenburn, US
Jan 20, 2012 3:43 pm EST

i had 7 charges from SKYPE.COM to my acct and i do not even own a skype acct! I am fighting with my bank to resolve this issue if ANYONE has more information on WHO is doing this please let me know! meanwhile i got a bunch of bogus charges that took my money and my back locked my card causing the embarrassment of not being able to pay for lunch that i already had or fuel my vehicle!

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CLARA PILAULT
Chicago, US
Jun 13, 2011 3:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I been charged every months for $12.99 for a world communication service but when I try to call in Spain I cant get trow?

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Natalia41329
Philadelphia, US
May 09, 2011 7:48 pm EDT

Skype cause my account to be overdrawn because they took money from my account without permission! I called England on May and used enough money to have a balance of $2.33 as of 3 minutes ago! yet they took $10.00 out of my account on 5-6-2011 but my bal remains at $2.033 with out a call since May 1, 2011. Skype is not to be trusted and I am taking this to Facebook and twitter to WARN people if they are going to use this service...only use a card that you reload. I have been exchanging emails with them since 8pm last night and i still am. I have called the FTC, BBB (which couldn't help) But next is the State's attorney General. Oh also I have contacted the CPA. Everyone needs to be aware and warned!

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RAII
Milpitas, US
May 06, 2011 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I live in the San Jose area of CA. I am an art student living on loans and grants. Yesterday May 5, 2011, I had "Skype Telecommunications" and "Skype" charged me $18 then $10 three times in the same 30min time frame. I had just been to the grocery and bought some hamburger buns for like $2 something. (I used self check out) then I went across the street and was planning to get some taco bell but my card got declined, which was weird because I knew I still had money in my account. When I returned home I checked my account and found the charges. I contacted by bank and informed them. They said I couldn't stop the charges even if it were still being processed. I had to wait for the money to be cleared out of my account before I could file a formal complaint. I have no Skype account! My computer is regularly scanned for viruses and malware. My internet wifi is secure with encryption and won't let other users on unless I allow them access. I really hate this crud!

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KathyBondi
Franklinton, US
Mar 04, 2011 9:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have also been a victim, when I got up this morning and checked my bank account I was charged $10.00 and $18.00 from SKYPE.COM. Does anyone know how to get the money back. I had to cancel my debit card and get another one so it would not happen again. Know I have to wait ten days before I get a new card.

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skipe.com inernet lu
, MX
Jan 15, 2011 9:07 pm EST

NECESITO QUE CANCELEN EL CARGO A MI TARJETA, DE NUEVO LEON MEXICO
NECESITO UN MAIL O UN TELEFONO.. PARA TENER COMUNIACION DIRECTA

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jessperry85
rock island, US
Dec 22, 2010 9:30 pm EST

I just got my statement in the mail and noticed 5 different charges for SKYPE.COM. One was for 68.54 and the other for were for international service and were about a dollar each. The first thing I did was go online to try and contact the company ( I HAVE NEVER EVEN HEARD OF SKYPE) but I could not find any contact information. I am growing more and more frustrated.

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hocine nemmar
, DZ
Aug 20, 2010 5:09 pm EDT

logiciel skypes gratuit en francais

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betzabel c
, US
Aug 11, 2010 6:34 pm EDT

Well I thought I was alone in this mess and I guess I am not! I had 3 consecutive charges in the amount of $13.25, and then one more for $13.08 from this "skype" service! I have never provided them with any of my account information. I called my bank and they removed one of my nsf fees, however, are refusing to remove the other one, or refund me my money for a charge that I did not authorize. They want me to put in a dispute, however, they let me know because the charge is not $15 or more, they are not sure if they can dispute because it will cost them more than that to dispute the charges! I am so upset and I feel so violated that people have nothing better to do than take money from people who work hard at earning the few bucks that we have! I am praying that my bank helps me through this, because obviously skype has not even a way to be contacted (even though I know this is not through them!). Also, skype wants me to put in a ticket, giving them my credit card information so that they can start their own investigation. Why would I want to do that if obviously someone has stolen my information!?! What is going to stop someone from their site from stealing my info too?!

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Martha Nicholls
Gloucester, GB
Aug 07, 2010 3:44 pm EDT

I have purcharse on April 18 order No. [protected] unlimited world 3 months for £22.77 But you have deliver April 25 order [protected] another unlimited world 3 months for £22.77 and On July 19 you have deliver £11.50 in order No. [protected] auto- recharge on low balance.And it had been taken from my account:
1-26 April £22.77
2- on 03 May £22.77
3- on 26 July £11.50
This is unbelieveble and unacceptable.
I appreciated if you can solve this problem and refund the money or credit in my skype account to use it after finished with the unlimited world 3 months, wich will finished in October.
Thankyou.

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rvjer
, US
Jun 07, 2010 10:37 am EDT

May 23rd and this jerk is still in business. my bank called to tell me they caught this charge for 12.72 and wanted to make sure it was not a legit charge. it was not and they cancelled my card and sent me a new one. At least the bank caught it and I didn't get stuck with the charge. Thanks Wells Fargo.

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JOYLETH
Greenfield, US
May 20, 2010 6:24 am EDT

THIS IS REALLY PISSED ME OFF, 05/20/10, .EARLY IN THE MORNING WHEN I CHECK MY BANK ACCOUNT ONLINE, WWW.SKYPE.COM INERNET CHARGE ME TWICE ONE IS 10.00 THEN 18.00 DOLLAR. i HAVE NEVER SIGN UP THIS SITE AND DONT KNOW ABOUT THIS SITE. I WAS SHOCK THAT WHY I HAVE CHARGE IN MY BANK ACCOUNT THIS AMOUNT THAT I HAVE NEVER BUY OR DO THIS SITE. NOW I HAVE TO GO THE BANK, WAISTING OF TIME. I HAVE TO LET THE BANK KNOW TO STOP THIS THIEF. SOMEONE IS DOING A FRAUDULENTL BUSINESS, THIS CAN MAKE THE BAD PERSON RICH WITH STEALING MONEY FROM A TONS OF PEOPLE. I HOPE THIS PERSON DIED AND BURN HIS/HER BODY IN THE HELL.

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RandyLMcFall
Table Rock, US
Apr 15, 2010 1:21 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just noticed myself and glad I'm not alone. Her is a copy of my bank statement that put me over and got a $30.00 overdraft charge. One Pissed off MF! WWW.SKYPE.COM
INTERNET LU 3/18 00:58:27
POS Purchase 7.93 3-22 0.59-

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joeypopali
Nashville, US
Mar 31, 2010 7:26 am EDT

WWW.SKYPE.COM INTERNET LU Trace # charged me $13.50 SIX TIMES in less than an hour two days ago (total of $81.00). I have NEVER been to www.skype.com and have no idea how they got my banking information.

I contacted my bank, they cancelled my debit card and are sending me out a new one and adviced me to take my bank statement to the police station, file a report and then give the police report number back to the bank and they would fight to get my money back.

I have had NO LUCK in getting in touch with www.skype.com. Good luck to others fraudulently screwed by this company.

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mosst
Pottstown, US
Mar 01, 2010 1:19 pm EST

I have 4 charges of $10.00 taken out of my checking account. As of today I will no longer put my credit card in another person's hand.

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yme7080
, US
Feb 26, 2010 10:04 pm EST

A $10 charge from this WWW.SKYPE.COM INTERNET LU is currently pending on my account. My bank's customer service line is closed (ARRGGGH) heading to branch TOMORROW

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ArekR
Justice, US
Feb 25, 2010 11:43 am EST

Just now I was charged two times for 18 dollars.
I have no idea how they got my credit account numbers?
What can I do?
That's what is on my account statement:

VISA CHECKCARD DB-POINT OF SALE
WWW.SKYPE.COM INTERNET LU

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Benandlizzysmom
Boca Raton, US
Feb 15, 2010 4:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I see that Ihatescammers10 got hit in Florida. I live in Florida too and my account is with Chase. I just found a charge of 15.89 to my account and I don't even know the company either. They would not stop any charges until it goes through. I refuse to change my account and will fight them for any charge. There should be a federal internet connection that we can email these types of charges. If anyone knows, please let us know. I will be happy to put these people out of business!

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Ihatescammers10
cc, US
Feb 15, 2010 12:34 pm EST

I just looked at my account and saw 2 pending charges of $13.56 and have no idea where they have come from!? Looks like there are quite a few people here with the same problem. I did not authorize any of this and I called my bank (Chase) to see if I could get more information on it and being that it is pending, I cannot. I assume I won't be able to seeing as though this is a scam. Looks like I will have to call the claims department when this posts.

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kellygfrommentorohio
Mentor, US
Feb 15, 2010 12:05 pm EST

I just had a $13.86 charge to my debit card - my bank called me and told me that there was suspicious activity - told me that it was porn.

I just want my money back. They are investigating the fraud so maybe this will stop.

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want my account cleared
Douglasville, US
Feb 14, 2010 9:20 am EST

I just noticed a $10.00 charge on my account from www.skype.com internet lu and I have no idea who they are. I've never heard of them. But I don't care who they are, they better not debit any money from my account and I didn't authorize it. This is very bad if they can continue to do this and we don't know who they are and how to stop them. Someone needs to do something and soon!
Bernice

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Frustrated in NC
Cary, US
Feb 05, 2010 5:24 pm EST

I had to viist my bank today due to 2 charges, $1.01 and $10.08 from www.skype.cominternet LU. I see there are other complaints. What I want to know is this: was anyone able to determine WHO did this and HOW it was done. How do we prevent it from happening again? Skype is not downloaded on my computer. How can this happen?

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I'm not dumb
Spokane, US
Jan 27, 2010 11:23 am EST

Just got off the phone w/my bank because I was charged $1.00 and then $18.00 from a company called www.skype.com. I have no idea who these guys are NOR did I purchase anything from these guys. Now I get the FREAKEN pleasure of closing my credit card and disputing it. Like I got the time to have worry about this, go thur the hassel of closing out one credit card and opening up another, not to mention have to write out why I am disputing it... Seriously don't people have better things to do w/their time than to try and rip other people off...

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Kiwi.Baby
Tampa, US
Jan 25, 2010 2:32 pm EST

No sense in bickering about typos, misspellings or what not. Skype needs to be helping handle these regardless. If I had a company that was being copied and stealing from people, you better believe I'd be on it!
Also, my bogus charges are from ...

Pending Misc. Debit POS DEBIT SKYPE.COM LONDON LU $16.68 (copied and pasted)

Doesn't look like a .co or any of that. Also, considering where Skype is based, well...it looks like them to me! When you also consider how IMPOSSIBLE Skype makes it to contact them, it will make ya wonder!

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Leidys
Tampa, US
Jan 20, 2010 4:53 pm EST

this happened to my dad today four charges of $16.63 and the ### don't have a number for customer service. Gosh I hate them!

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me again
, AU
Jan 08, 2010 11:49 am EST
Verified customer This comment was posted by a verified customer. Learn more

was that a cut and paste or did you type it in?

(i would think its a cut and paste)

did anyone else notice that its not www.skype.com - but www.skype.co?

ie its not skype (the net phone company) but someone pretending to be them by having `almost' the same name...

bit like blaming FORD if you were sold a F0RD

;-)

(btw the 2nd one is a f, then a zero then a r, then a d- ie F0RD...)

oldest trick in the book for scammers - use an 1 instead of an I, use a 0 instead of a o- looks close enough at first glance...

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Lostshroomie
Delphos, US
Jan 08, 2010 11:42 am EST

OVERDRAFT NOTIFICATION
Your account is currently overdrawn and requires your immediate attention.
You will incur a daily fee beginning on the 8th day of consecutive overdraft.

Transaction History
Date Transaction Type Description Amount
Beginning Ledger Balance: -$44.19
01/07/2010 POINT OF SALE DEBIT POS- WWW.SKYPE.CO INTERNET LU [protected] -$10.00
01/07/2010 OD FEE -$34.00
01/07/2010 POINT OF SALE DEBIT POS- WWW.SKYPE.CO INTERNET LU [protected] -$10.00
01/07/2010 OD FEE -$34.00
01/07/2010 POINT OF SALE DEBIT POS- WWW.SKYPE.CO INTERNET LU [protected] -$10.00
01/07/2010 OD FEE -$34.00
01/07/2010 INTERNATIONAL TRAN FEE INTERNATIONAL TRAN FEE -$2.00
01/07/2010 INTERNATIONAL TRAN FEE INTERNATIONAL TRAN FEE -$2.00
01/07/2010 INTERNATIONAL TRAN FEE INTERNATIONAL TRAN FEE -$2.00
Current Ledger Balance: = -$182.19

Can anyone confirm their charges looked like this?

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feemsterc
, US
Jan 08, 2010 10:57 am EST
Verified customer This comment was posted by a verified customer. Learn more

Noted charges this morning. Called my bank and cx'd debit card. Additonally, had a charge of $25 yesterday, notified bank and called IDT (the one that $25 in question). IDT gave me a ticket ref#. Checked on line this morning at 3 am, charge not there. Checked this morning at 11:30 am and there was the $25 + the $10 from skpe. What's happening? I have only used my debit card once in 2009 for pos. Other times were only for deposit at Chase atm.

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Frabajef
, US
Jan 04, 2010 10:42 am EST

Found 5 fraudulent unauthorized charges on my bank account, 358.00, 358.00, 71.79, 71.79, 71.79. It is a shame a company like Skype would be involved in fraud like this.

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christoepherous
, US
Dec 26, 2009 10:51 am EST

I just checked my account today and had 2 fraudulent unauthorized debits of 11.50 from WWW SKYPE COM INTERNET LU [protected]. Be alert

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Tommy75
Lindenhurst, US
Dec 22, 2009 1:09 pm EST

as do i. im talking to my bank now. 10.00, 10.00, and 14.34. what is this crap?

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larkart
Sebastian, US
Dec 11, 2009 9:16 am EST

THIS SCAM HAS RESURFACED! On December 2nd, I received three (3) unauthorized charges against my bank card for $15.06 from a company PRETENDING TO BE www.skype.com. I say pretending because Skype never had my financial information in the first place. It is not required to give a credit or debit card number or information to sign up for the Skype service. Members can call each other for FREE! If you call someone OFF the system (not a member of Skype) then you are required to pay fees. The REAL Skype service didn't have my bank card number to charge me ANYTHING! My bank flagged the charges and shut down my card before any more charges came through, and they did try one more time to charge.

Someone else is using Skype's name to phish for credit card accounts (credit or debit cards that have a logo like MasterCard or Visa) that they can scam. These three charges cost me (2) overdraft charges against my account totaling $70 which will take me two weeks to recover through a formal dispute filed with my banking institution. Plus all the time and effort of explaining this mess - over the phone and in person, traveling to the bank 35 miles away from my home, and the hassle of having $115 less in my account to use for living expenses (for up to 3 weeks!) while my only income is unemployment. These small charges can be easily overlooked by the average person who doesn't check their bank balance daily or who doesn't have a good bank like mine that froze my card when the charges came through and were suspicious. BE AWARE!

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Juanita-103
Woodbridge, US
Nov 15, 2009 6:13 pm EST

I had this happen to me today - 3 charges for the same day along with 3 international fees for the same day. Needless to say, I will be calling my bank tomorrow.

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