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Replied
Flower basket delivered 1 day later
I'm in US. I ordered a flower basket on July, 11 for delivery on July, 13 to Kazakhstan. I was concerned that only 2 days wasn't enough, but the company's representatives assured me they will deliver the gift on time. I contacted my recipient on the afternoon of 13th and the basket wasn't delivered. I received an email and phone call from the company apologizing and explaining they couldn't reach the recipient during the day. They managed to deliver my gift the next morning though. The flower basket looked stunning and my recipient was very happy. Customer service people were very nice and helpful throughout the whole process and even offered me a good discount as an apology for not delivering on time. I'm glad they resolved the situation so quickly and at the end I'm happy with the service.
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Annette Korzo. I represent International gift and flower delivery service RussianFlora.com.
Thank you for letting us know about your recent experience with our company. We greatly appreciate you
taking time to share your concerns and are happy to know we could resolve the issue to your satisfaction.
We will be glad to have an opportunity to serve you again in the future, as we consider it our privilege to have you aboard.
Please kindly let us know you order number with our company and we will take special care of your further orders in
case you decide to give us this chance.
We sincerely wish you and the recipient all the best and are looking forward to hearing from you.
My name is Annette Korzo. I represent International gift and flower delivery service RussianFlora.com.
Thank you for letting us know about your recent experience with our company.
We greatly appreciate you taking time to share your concerns and are happy to know we could resolve the issue to your satisfaction.
We will be glad to have an opportunity to serve you again in the future, as we consider it our privilege to have you aboard.
Please kindly let us know you order number with our company and we will take special care of your further orders in
case you decide to give us this chance.
We sincerely wish you and the recipient all the best and are looking forward to hearing from you.
Replied
Flowers were not delivered!
Horrible site, I would not recommend RussianFlora to anyone.
I'm currently living in Italy and my girlfriend is in Russia. When I found this website I thought it was a great way to send her flowers.
So I contacted customer service and they assured me they'll deliver on time.
It was my girlfriend's birthday and I ordered her a large bouquet. Unfortunately she never received it and customer service is a total joke! They cannot even explain the reason why flowers were not delivered. Will never use RussianFlora again!
The complaint has been investigated and resolved to the customer's satisfaction.
We have checked our orders and we found no order matching your description, so we currently consider this review a mistake or an attempt to slander our service. Still we are open to investigate this once again if we are provided with corresponding order details.
Thank you.
My name is Lora Hudson. I represent International gift and flower delivery service RussianFlora.com.
Thank you very much for your feedback which helps us improve our service.
Your satisfaction is our first priority so it saddens us deeply to realize we have not met your expectation
as a client. We value your time and would like to investigate this situation as soon as possible. Please
contact us or kindly let us know recipient's name, the number of your order and we will be sure to rectify
the matter with no further delay.
We are looking forward to hearing from you.
The delivery date was changed
I have ordered flowers through the company www.russianflora.com. I was told that the delivery would be on 22th or 23th of September, but I didn’t get the flowers and contacted the rep, who told me that they would be able to provide the order on 25th. It wasn’t convenient for me. I need my money back, but the rep refused to stop the order and delivery. I’m not satisfied with the services.
Is RussianFlora legit?
RussianFlora earns 100% level of Trustworthiness
Perfect Trust Endorsement: RussianFlora achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for RussianFlora. The company provides a physical address, 18 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of RussianFlora's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Russianflora.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Russianflora.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
RussianFlora as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for RussianFlora have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Russianflora.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from RussianFlora.
However ComplaintsBoard has detected that:
- Russianflora.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The russianflora.com may offer a niche product or service that is only of interest to a smaller audience.
- RussianFlora protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Overview of RussianFlora complaint handling
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RussianFlora emailsinfo@russianflora.com100%Confidence score: 100%Supportadmin@russianflora.com99%Confidence score: 99%it
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RussianFlora address1337 Massachusetts Ave, 144, Arlington, Massachusetts, 02476, United States
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RussianFlora social media
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