Complaint Rating:

Company information:
www.RestorationHardware.com
2900 N. MacArthur Drive
Tracy, California
United States
Phone: 877-747-4671
www.RestorationHardware.com

On 1/4/08 I place an order for several items, one being a garage work bench. I received all items EXCEPT the garage work bench on 1-10-08. My credit card was also CHARGED on 1-10-08 for ALL items INCLUDING the garage work bench which I did not receive. On 1-11-08 I called Restoration Hardware 1-800-816-0901 and spoke with a customer service rep whom I did not get their name and was told that item is no longer available, she filled out a credit form and I should have my $460.83 (amt of work bench+S.H.+Tax) which was already charged to my Visa within 24/48 hrs. On 1-16-08 (5 days later) I still did not have the money returned to my Credit Card so I again called the 1-800# and spoke with Sylvia at ext. 4872. Sylvia told me that a refund was submitted on 1-14-08 for the amt. of $412.34 and I should expect it to show up on my Credit Card NOW within 3-5 business days from the date the refund form was filled out which was 1-14-08. I asked Sylvia about the remaining $48.49 that was charged to my Credit Card. She had to fill out a refund form for the $48.49 dated 1-16-08, so that too will be refunded within 3-5 business days from 1-16-08.

On 1-18-08 I received a call from Old Baymeadows Moving and Storage scheduling a Restoration Hardware delivery. I returned the call explaining that this item had been canceled with Restoration Hardware back on 1-14-08 and I do not know why they are now trying to deliver it to me but I do not except it.

On 1-21-08 (now 10 days after Restoration Hardware withdrawing $460.83 from my Credit Card, 7 days from when Restoration Hardware filled out refund request for $412.34; 5 days from Restoration Hardware filling out another refund request for the remainder $48.49 which both amounts were withdrawn from Credit Card on 1-10-08.

So I call Sylvia Ext. 4872 again 1-21-08. She asks for name of delivery company, tells me Old Baymeadows Moving and Storage isn't their normal delivery company for this area, I give her their phone number and Sylvia calls them. She then calls me back telling me she doesn't know why they tried to deliver the garage work bench but I won't receive anymore phone calls from Old Baymeadows Moving and Storage again. I ask her again about my refund and she says this time that Restoration Hardware is in inventory and as soon as that is complete, THEN my refund requests will be processed. She could not give me a date as to when that will happen.