OptiContacts reviews and complaints 26
Keywords
order customer service website shipping processing fee prescription experience charges lenses company box purchase refund money contact lenses deal email information shipping fee priceNewest OptiContacts reviews and complaints
left eye contact
I've had three contacts tear and they are all from the same box! I am so frustrated! Now I'll have to purchase another box to use. I purchased these from Opti Contacts. They have not been helpful at all. They told me you have to call Accuvue if they are tearing. Did not give me a phone number or anything. Will not be using them again!
Please resolve this situation ASAP.
I ordered one box of soft contact lenses and received two invoices for the same contact lens order for a second order.
I ordered one box of contact lenses after I had a cornea transplant on my left eye (as a piggy back for my gas permeable lens). I checked the opticontacts website and noticed that there are two invoices from opticontacts website, both with different prices, the least invoice cost is in the amount of $41.48. The most expensive invoice is in the amount of $48.43. I only need one box for this year (2019). I need to return the 2nd box before the lens warranty expires 90 days after the order was placed.
expensive
I wanted to order from this website but changed my mind when I saw the prices. OptiContacts has to be kidding, no one with a common sense would order anything from OptiContacts! They have crazy shipping costs and they also have a order processing fee! What kind of fee is that, first time I ever see such a fee!
So, let's count together, your order + shipping + processing fee! That's way to expensive! And according to all the reviews I saw their products are poorly made. I would not recommend OptiContacts to anyone!
I found Opticontact pricing to be extremely misleading too. Who ever heard of a $73 processing and insurance fee on an $80 order! You don't see the $73 processing fee until you get to the last screen. It should be shown before you enter credit card information. I think their practice is very unethical.
a lot of hidden charges
People, be aware that the company www.opticontacts.com have too many hidden charges. I registered on the website and they immediately charged me for $80 for prescription. After that they charged me for the order. Another sum was taken from me was for the shipping. Seriously, they haven’t warned me about so many charges. If I knew about them, I wouldn’t order from them.
they have hidden fees
I found the website www.opticontacts.com and decided to order lenses from them. The prices were small and the delivery wasn’t expensive. But they took hidden fees and the seller hasn’t mentioned these charges before. They took higher sum for the delivery and some processing fee. I don’t know what it means. I was so upset that I believed them and tried to save money, but wasted larger sum.
no communication and delivery as well
I won’t recommend anyone to buy from the website www.opticontacts.com. I placed the order and the prices were really too high. As well as the seller promised free delivery, but in reality he charged me for it as well. Also he didn’t respond to my emails and still no delivery. I don’t know what to do now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
OptiContacts.com is a legitimate online retailer that specializes in selling contact lenses, eyeglasses, and related accessories.
OptiContacts.com uses secure encryption to protect customer information, but it's always a good idea to exercise caution when sharing personal data online.
OptiContacts.com offers competitive prices on a variety of contact lens brands and types, but it's recommended to compare prices with other retailers to ensure the best deal.
OptiContacts.com sells authentic, high-quality contact lenses from reputable manufacturers, ensuring that customers receive genuine products.
OptiContacts.com offers various shipping options, including standard and expedited shipping. Shipping times may vary depending on the chosen method and destination.
OptiContacts.com typically requires customers to provide a valid prescription from a licensed eye care professional before processing contact lens orders.
OptiContacts.com has a 30-day return policy for unopened and undamaged contact lens boxes. They also offer a refund or exchange for eyeglasses within 30 days of receipt.
Customer reviews regarding OptiContacts.com's customer service are generally positive, with many customers praising the company's responsiveness and helpfulness.
OptiContacts.com occasionally offers promotions, discounts, or coupon codes that can be found on their website or through email newsletters.
Yes, customer reviews for OptiContacts.com can be found on various review websites, providing insights into the overall customer experience and satisfaction.
OptiContacts.com offers a range of eyeglasses from different brands, and the quality may vary depending on the brand and price point.
OptiContacts.com has been in business since 2002, demonstrating a history of providing contact lenses and eyeglasses to customers.
The OptiContacts.com website is user-friendly, making it easy for customers to search for and order their desired contact lenses or eyeglasses.
Yes, you will need a current prescription from a licensed eye care professional to order contact lenses from OptiContacts.com.
OptiContacts.com offers a variety of contact lens options, including colored and specialty lenses.
Ordering contact lenses from OptiContacts.com is generally considered safe, as they sell authentic products and require a valid prescription for orders.
There are alternative online retailers for contact lenses, such as 1-800 Contacts or Lens.com, but it's important to research and compare prices, policies, and reviews to determine the best option for your needs.
Yes, once your order is shipped, OptiContacts.com provides tracking information that can be accessed through your account on their website.
OptiContacts.com does not explicitly mention a satisfaction guarantee, but they do have return and exchange policies in place for customers who are unhappy with their purchases. By offering a 30-day return policy for unopened and undamaged contact lens boxes and a refund or exchange option for eyeglasses within 30 days of receipt, OptiContacts.com aims to address customer concerns and provide solutions for any issues that may arise.
JustLenses.com
9 reviews
Pearle Vision
132 reviews
America's Best Contacts & Eyeglasses
71 reviews
BestPriceGlasses.com
8 reviews
Baylor College of Medicine
3 reviews
Recent comments about OptiContacts company
expensiveOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Is ComplaintsBoard.com associated with OptiContacts?
ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OptiContacts Customer Service. Initial OptiContacts complaints should be directed to their team directly. You can find contact details for OptiContacts above.
ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.
Use this comments board to leave complaints and reviews about OptiContacts. Discuss the issues you have had with OptiContacts and work with their customer service team to find a resolution.