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1.4 587 Reviews

Opodo Complaints Summary

54 Resolved
532 Unresolved
Our verdict: If considering services from Opodo with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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8:47 pm EDT
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Opodo unable to contact them

I booked a number of flights starting in Japan, through Beijing and arriving in Bangkok for early August this year. I received a confirmation email, but then received a notification that one of my flight times had changed and to call them. Unfortunately I am not currently in the UK, I am living in Japan and could not use the telephone number I was given. I sent an email to let them know that the change was not a problem, but they said that if I didn't call them my flights could be cancelled.

Over the course of the next couple of months, I have attempted to contact Opodo through email, through the international number (which does not connect) and through the 0333 number I have been given multiple times (it goes through to a Japanese home number), and I'm out of options. I was then told yesterday that another of my flights has been cancelled, and I'm now on another flight which would leave me in a very difficult position of having 25 minutes to transfer. I have emailed them to ask if they can contact me on my telephone number, or discuss this through email, but I just keep receiving the same message over and over with the number I cannot use.

I am hoping someone from Opodo sees this as they are clearly not reading my emails.

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Update by SLButler
Jun 29, 2015 12:38 am EDT

Commenting to add that since this complaint, I have had several more unhelpful emails, and have been told that the flight I would definitely miss has now been changed. This would be helpful except for the fact that it has been moved to around 6pm on August 7th, which is two hours before my flight sets off to get there. Unless I have a time machine I cannot make a 6pm flight when I don't arrive at that airport until after midnight.

Still no help with emails, and no other options to contact them given.

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3:39 am EDT
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Opodo couldn't modify flights because of opodo useless contact centre hours

Because of a personal issue at home I needed to modify flights. Opodo contact centres open and close at terrible hours so to modify tickets at hours outside the hours they are open it is impossible. I actually got through to Lufthansa because I couldnt change flights through Opodo because of their ridiculous opening hours and they cancelled the first flights with the promise that the second one could be modified with a phone call. I called up this morning before the second flight would have taken off and got a message that their call centre opened at 9am. I called when they opened, got put through to different departments and then was told the flight was non refundable and non changable even with a charge because of the no show, it was only a no show because of Opodo's useless opening hours. I now need to rebook flights and will never, ever book with Opodo again. Lost all the money put into the flights easily resolved with a telephone call that couldnt be made because Opodo likes to save cash on offshore contact centre workers that dont understand much English (Or didnt when I called). My booking ref was [protected].

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Update by scottishtraveller
Jun 03, 2015 5:10 am EDT

Oh I did forget to say, since you replied to correct me. For the benefit of other customers who have booked flights through Opodo and lost them because they were unable to modify them, it is in most cases possible to reclaim the airline tax that you paid for your unflown but paid for flights. If your flight is cancelled or you do not fly, you will likely be able to claim all the tax paid minus a ridiculous "Administration fee" by Opodo. Only after you fly, are your taxes paid to HMRC, therefore if you did not fly, you can claim these back. Because you are booking through Opodo, you paid them, you did not pay the airline, so it is the responsability of Opodo to pay you back this money. Opodo will charge you £25 to give you your money for the tax you paid back. Here is their address to do so: Opodo PO Box 6589 Leicester, LE1 3ZZ.

Here is the text from Opodo's website: You hereby authorise Opodo to carry out all the activities necessary to obtain such tax refund. You agree that you have 12 months from the date of your scheduled flight to write and ask us for a refund after which time you agree to forfeit any right to apply for tax refunds. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Opodo refund service fee. You hereby authorise Opodo to deduct the applicable refund service fee [of GBP 25 / EUR 30] from the amount of the tax refund payable to you

Update by scottishtraveller
Jun 03, 2015 4:58 am EDT

Thats all fine and well simply saying that you are an "intermediate" and a "price comparison" website, however you dont simply earn referrals, you deal with the bookings, you are the travel agent here. When someone books with you, they dont see their booking on the airlines website, this means that they cannot modify their bookings UNLESS they contact you, the travel agent, therefore to simply say that you are a price comparison website/intermediate and nothing more, would be incorrect. Because you actually take bookings, the airlines will (Like they did with me) refer the customer back to Opodo to make any changes or modifications because OPODO TOOK THE BOOKING. Because only Opodo can make changes to a customers booking, it is extraordinary that customers can only contact you during your short opening hours to make modifications to their bookings, in effect the customer is at a severe disadvantage if they book through you and need to make a modification outside your call centre opening hours. Because of your ridiculous opening hours, I am out of pocket by over £300. Your "kind reminder" that you are simply a search and comparison website, is an absurd claim, Opodo is an online travel agency, nothing less and nothing more.

Update by scottishtraveller
May 27, 2015 1:37 pm EDT

How could you be contacted, you shut at 6pm and didnt open until 9am! I tried contacting you using your website but was told to call. If I had booked direct with Lufthansa the flights could have been changed at any time before departure, but when booking direct with you, this wasnt possible because A) Details dont show on Lufthansa to change and B) You shut early and open late, making it pretty much impossible to change flights. The £20 offered was nothing short of an insult, I along with many others will never book through Opodo again, if I had checked reviews first I would not have booked with you anyway, and if I had known that you dont like to keep your call centres open at decent times I would never have booked through you in the first place. You have lost another customer that has only used your service twice, that was the very last time. Awful service.

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10:13 am EDT
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Opodo E ticket cancelled without notice

I booked a ticket with Opodo and after the payment nit going through numerous times it finally went through on the 3rd go. I tgen stayed on the phone with the agent until I received a confirmation from them and my eticket. The next day I was refunded partially and immediately checked my email to see if I gad been contacted. There wasn't any communication from them so I contacted them on the phone. They said that the booking was cancelled and they had tried to contact me. I said that wheb the eticket was sent I was still on the line with thier agents and nothibg was said. I then asked why was it cancelled but did not get a clear answer. I asked to speak to a manager and was told to wait. After a long wait I was put through to another person, I once again explained the situation and asked him to do something about it. He said he couldn't do anything about it and he was quite surprised too to see a cancellation after an eticket had been issued. I then asked for his name and position and it turned out he was another agent and not a manager. I then asked to be put through to a manager and he explained that they did not deal with customers on the phone. He then tried tonrebook and a technical error occured. He then suggested I complain using the online form. I did that abd the reply I received was that they were concerned and understood why I was not happy and hope it won't prevent me from booking withbopodo again. Clearly a generic email they use to deal with all the complaints they receive. I tried once more on the phone and all the responces avoid the issue which is why was my ticket cancelled and why aren't they booking another one for me. It was lucky that I checked my bank account otherwise there would have been 0 communication from them and I would find out far too late to make alternative arrangements. I am now considering legal action as I was issued an eticket and that was cancelled without any reason or even communication.

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Mark Anthony Beck
Florianopolis, Santa Catarina, BR
Jan 21, 2022 7:23 pm EST
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5:54 am EST
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Opodo I haven't received any news from them and no ticket as well

I booked flight through the company www.opodo.co.uk. I filled the form and got the email, which stated that my booking was on request. It meant that they would reach me soon and provided the ticket. I waited and got nothing. I started to send emails to the customer services, but everything was completely useless. No idea what to do now, so please help me. Post your comments and share any useful info.

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4:22 am EDT
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Opodo they took £50 for nothing

People, stay away from the company www.opodo.co.uk. I booked flight through this website. When I checked my account, it turned out that they took hidden charge from me. They overcharged me for £50, ‘coz I used Master Card. WTF? It was too much, as well as it wasn’t mentioned about this fee on the website. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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12:45 pm EST

Opodo Horrible experience with opodo booking

I booked with Opodo on 12/18/2012 for traveling on 12/24 between two Brazilian cities. They sent a confirmation notice and issued e-tickets details the same day as the booking. Since I later did not get any contact from them either by email or phone call. I presumed the ticketing had been made.. But when the three of us went to check in early morning 12/24, the plane carrier could not found our ticket information and said our tickets were not in their system. Stunned, we spend 3-4 hours tried to contact Opodo to get an explanation and rebook the tickets at the airport. However, Opodo replied that our ticket booking was cancelled on 12/19 and had e-mailed the same day the cancellation. But I could not find any cancellation email in my Inbox or Spam.
Opodo could not book any ticket for us until after new year. We were stuck at a foreign airport without any help from Opodo. Luckily enough, we finally ourselves booked ticket to leave the airport on 12/25 Christmas day, but we have to stay 1 night in hotel, taxi transportation, and other expenses.When we got home we contacted Opodo about this miserable experience and ask for some compensation. They denied their fault and gave excuses, one by one.
First they said they had notified me about the cancellation, and the payment was refunded; they have never been able to show the original cancellation email although we requested many times. Then they said there was a system error/ technical issue. Yesterday, 1/8/2013, they said it was due to the credit card payment being declined [the card has very high, much more than enough credit limit]. Ridiculous, every email from them was a lie.
If they made a mistake and caused a customer's damage, they should admit it and compensate it, but they just lied and blamed customers.

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Lisa2323
London, GB
Feb 28, 2015 3:01 pm EST

I went online. I chose the British Airways option for the 07/08/15 to 24/08/15, with a 20 minute stop over in St Lucia. After taking my payment of almost £1400, I was sent confirmation for 01/03/15 to 24/08/15 on United Airlines with a 5 hour stop over in Miami. Then I was charged £250 to cancel the booking 2 hours later. They claimed it was my fault and could do nothing. I feel mugged.

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Wifey1
London, GB
Sep 29, 2014 7:04 am EDT

Wow, this complaint was posted years ago and this is STILL going on! Exactly the same thing is currently happening to my husband who is now stranded in Salt Lake City-his flight was confirmed by Opodo via email, yet his booking ref is not working and the flight operator has no record of his booking! How is this company still operating? A new flight will cost him £1200 - how is this fair? I'm going to Watchdog, and the papers and I am determined to get this company shut down if the problem is not resolved.

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5:08 pm EST
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Opodo - Their phone numbers does not work

Sold us plane tickets for £2800 only to call us the next day and say for us to contact them by a phone number that doesn't work or have our tickets cancelled. Every number they have does not go through and now we are worried that the money charged to our account may not be refunded.

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Opodo In-depth Review

Overview of Opodo: Opodo is a comprehensive online travel agency that offers a wide range of services for travelers. Whether you're looking to book flights, hotels, car rentals, or even complete vacation packages, Opodo has you covered.

Booking Process: The booking process on Opodo is straightforward and user-friendly. The website is easy to navigate, and the search filters make it simple to find the best options for your travel needs. Once you've selected your desired flights, hotels, or other services, the booking process is quick and efficient.

User Experience and Interface: Opodo's website has a clean and modern interface, making it easy to find the information you need. The search results are displayed in a clear and organized manner, and the booking process is intuitive. Overall, the user experience on Opodo is smooth and hassle-free.

Range of Services Offered: Opodo offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a weekend getaway or a long-haul trip, Opodo has options to suit every traveler's needs.

Pricing and Value for Money: Opodo consistently offers competitive prices for flights, hotels, and other travel services. The website also provides a price comparison feature, allowing users to easily compare prices from different providers. With Opodo, you can be confident that you're getting value for your money.

Customer Service and Support: Opodo provides excellent customer service and support. Their customer service team is available 24/7 to assist with any queries or issues you may have. Whether you need help with a booking or have a question about a travel destination, Opodo's customer service team is there to help.

Transparency and Trustworthiness: Opodo is a trusted and reliable travel agency. The website provides clear and transparent information about prices, fees, and terms and conditions. Opodo also has a secure payment system, ensuring that your personal and financial information is protected.

Travel Options and Destinations: Opodo offers a wide range of travel options and destinations. Whether you're looking for a budget-friendly flight or a luxury hotel, Opodo has options to suit every traveler's preferences. From popular tourist destinations to off-the-beaten-path locations, Opodo can help you plan your dream trip.

Additional Features and Benefits: In addition to their core travel services, Opodo offers several additional features and benefits. These include travel insurance, airport transfers, and the ability to earn loyalty points on bookings. These extra features enhance the overall travel experience and provide added convenience for users.

User Reviews and Ratings: Opodo has received positive reviews and ratings from users. Customers appreciate the ease of use of the website, the competitive prices, and the excellent customer service. Reading user reviews can provide valuable insights and help you make informed decisions when booking with Opodo.

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