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1.5 26 Reviews

MapQuest Complaints Summary

2 Resolved
18 Unresolved
Our verdict: With MapQuest's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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MapQuest reviews & complaints 26

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Newest MapQuest reviews & complaints

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M
3:02 pm EDT

MapQuest online maps

Your website is disgusting with all of the popup advertisements that come up while trying to view a map online. No, I don't wish to "sign up" or "log in". I just want to find something on the damn map. Why do you people insist on shoving this advertising down our throats to the point where we can't even view the product we came out here to see? Very very frustrating. I'll use another product instead that doesn't advertise the crap out of me.

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T
9:02 am EDT

MapQuest ads

I've noticed these reviews were done 8-9yrs ago why havent you fixed them yet?
You "use" to be the best out here, now your "crap" you have way too many "ad's" pop up and its crazy for professional companies to use web that is a waste of time. Waaaaay tooooo mannny addddds!
Get it together mapquest and get this crap off ur web!
I have had alot of patience with this issue and I have complained over n over bout this same issue and you folks are ignoring our complaints, wtf?>

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L
4:32 pm EST

MapQuest a road is listed that goes thru our driveway

Please change, according to Lawrence county in deadwood Sd, Story lane in Sturgis Sd does not connect to red cliff via our driveway, we live at 20785 Story lane and people that use Mapquest go thru our private driveway to get to red cliff, please check with the county listed and change or you can pay for the damage to our yard! Google maps has it listed correctly! We live close to a UTV trail system and in the spring summer seasons it is much worse with off road vehicles! Please change!

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R
10:22 pm EDT

MapQuest Directions

It used to be that Mapquest.com was the simplest and easiest tool from which I could find any directions from point A to B, without the hassle of major interstate with its wonderful "No Highways" option. Well, Mapquest sure has changed its tune. So, I guess I'll go back to using hard-copy maps. This isn't the only device which has discouraged my usage. Consider the "new and improved" Avid, which has taken over Sibelius 6, which I have enjoyed using as a composer for its sound features, especially for strings. Now that Avid has taken over in the format of Sibelius 7.5, it's just not the same. Avid sound features are a throwback to the MOOG. If I wanted my compositions to sound like the MOOG, I'd use Avid. But for now, I'll hang on to Sibelius 6. To all those out there, the computer has genuinely FAILED us. Can anyone really find anything, anymore, on this instrument of torture ? Consider the simplicity of looking for an address to a pharmacy in your hard-copy business telephone directory. Try looking up, per se, CVS on Peachtree Industrial Blvd., and see what you get. I'm looking at it right now. Everything but. Thank you but NO.

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B
B
Bob Cox
, US
Dec 09, 2015 8:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ride my bicycle around the area and wished to find the shortest distances and the estimated distances. Mapqukest was difficult to obtain the directions, always trig to get me to enter extraneous information and difficult to enter data of desired locations. MapQuest offered to "optimize" my stops and gave me much further distances and also much more traffic. Totally unsatisfactory in an "optimized" version.

ComplaintsBoard
A
5:32 pm EDT

MapQuest Ads popped up from nowhere

I recently started to use the website Map Quest (www.mapquest.com). But the first thing, which I didn’t like, was the ads. They simply popped up from nowhere and it was impossible to remove them. All the time these das blocked me the use of the website and I was very angry and irritated by them. Please, maybe someone has any ideas how to remove them. And can you provide the instructions.

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J
3:04 pm EST

MapQuest Pop Up advertising

I was printing a map from Iowa City, IA to Las Vegas and a Marriott Springhill Suites pop up printed right in the middle of the route. Doesn't Map quest have the ability to keep crap like that out of the data they send to us?

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C
C
Clifford Vogelsang
Indianapolis, US
Mar 11, 2023 8:56 pm EST

I put in my password and email address and it comes up "user not recognized." I am unable to get past this step. I have tried to find a phone number to call them and I have not succeeded.

G
G
Ghost5783
,
Sep 08, 2022 4:22 am EDT

EAST VALLEY AUTO CARE

10921 VALLEY AVE E.

PUYALLUP, WA 98372

[protected]

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M
Mike246
, US
Oct 25, 2019 3:06 pm EDT

Yeah MapQuest used to be a good tool. I used it all the time. Now it seems that they are more interested in the referral advertising revenue than getting you from A to B.

MapQuest Customer Reviews Overview

MapQuest is a digital mapping service that offers a variety of location-based solutions. It provides users with driving directions, interactive maps, and traffic updates to assist with navigation. Additionally, MapQuest offers tools for businesses, including geocoding services and a platform for creating custom maps. Users can access MapQuest's services through their website or mobile app, which is designed to help individuals and companies efficiently plan routes and travel.
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Contact MapQuest customer service

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