HouseTrip reviews and complaints 2
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answer attachment bank booking charge colleagues confirmation contact fraud guests help information issue letter money month nights reply response statementNewest HouseTrip reviews and complaints
Hotel liar who took all money from the credit card
I have contacted them more than ten times and they took away my money for 260 euro in March but no response till now (April18).
Below is my letter to them
..
Dear sir,
I have contacted your colleagues via your website "contact us" system for more than five times. I have provided all the evidences as attachment.
But it seems you only have the only answer that " I should solve it by myself by clicking "my trips" of your website."
But there is no trip in my account although I have been charged by you one month ago for a trip in May.
I didn't get any useful help. I will contact my bank and raise an issue of fraud charge if I couldn't get any reply.
I didn't see any trip in my account or any confirmation letter. I don't know why but I think there is something wrong with the system for my booking no : 2668814
from May 25-28, 2016 for 3 nights, four guests.
My housetrip account:[protected]@yahoo.com.tw
My booking detail:
Appartement 15 Arrondissement
1 bedroom, sleeps 4
Location: Paris, France
stay
Check-in: Wed 25 May 2016
Check-out: Sat 28 May 2016
Number of nights: 3
Numbe if guest:4
AAccording to my bank statement, I was charged on the date I booked but there is no further information I received for a month. And I couldn't see this booking from my account either.
Please kindly reply me.
Thank you very much.
Yours
Hainy
They got deposit and stopped to reply
The company www.housetrip.com is really unprofessional and bad. I booked the small house for the summer vacation through them, but these jerks got the deposit, my info and suddenly stopped to communicate with me. I called them, left messages and tried to find these scammers, but all my attempts failed. They are liars and scammers, so be careful and better avoid them. As well as post comments about your experience with them.
Dear Phil,
I am sorry to hear about your experience and I really would like to look into your case. Could you please provide me your e-mail-address which with you booked so that I can analyse the situation?
Thanks and best regards,
Kerstin
HouseTrip
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HouseTrip earns 91% level of Trustworthiness
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- We conducted a search on social media and found several negative reviews related to HouseTrip. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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