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3.0 2 Reviews

Euro Car Parts Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Euro Car Parts has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Euro Car Parts reviews & complaints 2

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ComplaintsBoard
B
4:21 am EST

Euro Car Parts They didn't deliver my order, but I paid for express delivery and their support team didn't work at all

I bought some car parts and cleaners from the company www.eurocarparts.com. I placed the order on Friday morning. I paid for the express delivery, so I thought that they would deliver it on Saturday. I was really disappointed, ‘coz I got nothing. As well as I sent emails to the seller, but their 24/7 support was simply scam and no one replied. Please, share this info and post comments about your experience with them.

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Karpal Chana
, US
Sep 06, 2016 1:46 pm EDT

My car broke down in Spain whilst on holiday and ordered some parts from www.eurocarparts.com having confirmed they delivered to Spain. DHL was the courier and after a week nothing arrived. After 10 days DHL confirmed the original order had been lost. Eurocarparts then sent out a replacement order and after another 10 days, DHL manged to lose the parcel again. Eurocarparts have made a partial refund and basically ruined our family holiday..
The cost of hiring a car was too great that in the end we had to rely on taxis, basically made a loss of around £800 waiting for the parts that were either never sent out or someone in DHL is making a very good profit.
Customer service is appalling - no one seems to know the status of the order, except "we will get back to you as soon as possible".
Won't be using www.eurocarparts.com again.

ComplaintsBoard
H
10:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Euro Car Parts Purchase Engin

After submitting details of required parts on Partsource I was contaced by Euro Car Parts. They promised me the parts within two days after payment. I paid the monies into their account that same day (R9500). I received the wrong parts a week later. After numerous phone calls to them they promised he right parts will be delivered to me. Today, 11/5/2011, 40 days after I made the payment I was told that they will refund me but I am to contact the previous owners of Euro Car Parts as it was taken over by new owners. My orignal engin that was required as a trade in is now also missing. I am now being told by the new manager to consult with a lawyer to get a refund.

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Contact Euro Car Parts customer service

Phone number

+44 203 788 7842

Website

www.eurocarparts.com

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