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www.dl-provider.com Complaints & Reviews - Scam Artist

www.dl-provider.com Contacts & Informations

www.dl-provider.com

Posted: 2011-09-14 by    Dusty31957

Scam Artist

Complaint Rating:  98 % with 53 votes
Contact information:
Download Provider
United States
Here is one that not only is a scammer they are thieves too!

Don't download anything from http://www.dl-provider.com because they will steal from you then give you the run around. I tried to download a song on their site. They said I would have to have a membership to do that...okay...and that I would have to download their downloader and install it on my computer...okay. So I sign up for a 3 day membership.

So here we go...

Joining Download Provider is easy as can be with our two-step method. It's completely secure, and gives you access to our efficient and top-quality download service right away.

Download Provider pledges to not sell or give out your email address or login information to any 3rd party, and all the information is stored securely with encryption so that we can't even identify you. You will only get emails from us regarding your account if you opt-in to it through your profile. Be sure to use a valid email address when you sign up so you can receive important information about the site, or if you need to reset your password or cancel your account.

I did this...then followed the link to the downloader

then they asked for payment...
Welcome to Download Provider, dusty31957@yahoo.com!

You are merely seconds away from gaining access to our private download services. In order to cover the cost of upkeep of the site, including server and hosting fees, we ask our members to pay the small fee of $1.99 through our 3rd party billing system to keep your payment and billing information secure. Promotional membership is valid for 3 days and could be canceled anytime. Further $69.95 charge will be billed once, if you decide to keep it. Your payment will ensure that our site will continue to run as flawlessly as possible, and satisfy your needs.

And here is where thing get out of hand and they become scammers...

I tried to find the song that I joined for and they said they had...not here and was never on their site. This was the primary reason I joined for that one song. I installed the downloader and it took over my computer and would not let me go to the internet unless it was their site. Tried to uninstall the downloader program...it refused to allow it without permission from www.dl-provider.com ... emailed their tech depart. and they NEVER answered so I cancelled within the 3 day window. Sent them an email and I got an answer saying you don't want to do that. Answered them that I did not once but three times and that I wanted to cancel it. They never said a word about having to contact http://dwnldtopc.com ... Had to carry computer to computer repair place to fix it. Seems there downloader program had a trojan in it.

When I contacted them to ask why they charged not once but 3 times they said I would have to take it up with MyOnlineBiller company. I contacted them and haven't heard from them yet.

My bank account was charged $71.94 + $2.10 (International Fee) 3 times ... once before the 3 day trial period was even up...Then 3 days later again ... then again in another 3 days. The last two charges caused my bank account to go into over draft. So now I am out $222.12 plus $72.00 overdraft for a total of $294.12 ... now what would you call these people. Below is what
http://www.dl-provider.com support emailed me.

Dear Emily,

Thank you for contacting us.

I do apologize for the inconveniences caused.

To prevent automatic account extending to Lifetime Membership you should send your membership cancellation request to customersupport@myonlinebiller.com or use http://myonlinebiller.com online form.

During 3-day Promotional Membership you may request a full refund, transactions beyond 3-days trial period considered as a final sale and being non-refundable.

So you should contact them once more in order to resolve the
problem.

Thank you for cooperation.
Kind regards,
Leyla Ozsen
DownLoad Provider Support Team
mailto:support@dl-provider.com

***to this date I have sent 3 messages to my online biller and haven't gotten an answer or a refund. When I emailed customersupport@myonlinebiller.com it was returned as unknown email address.
Comments United States Computers & Accessories
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Comments

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 11th of Nov, 2011 by   sunshine12 +2 Votes
I totally agree. Stay away from that company!
I had a similar experience with them. When I signed up for the 3-day trial for $1.99, I was charged an additional $8.99 for a software that I do not want and that was not mentioned at any stage of the sign-up process, or in their Terms and Conditions, for that matter. It only showed up in their confirmation email mail.
I immediately cancelled my 3day trial, sent them an email threatening them with reporting them to the Federal Trade Commission and the FBI for Internet Fraud!

Their response:

Thank you for contacting us.

To prevent automatic account extending to Lifetime Membership you should send your membership cancellation request to customersupport@myonlinebiller.com or use http://myonlinebiller.com online form.

During 3-day Promotional Membership you may request a full refund, transactions beyond 3-days trial period considered as a final sale and being non-refundable.

So you should contact them once more in order to resolve the
problem.

Thank you for cooperation.
Kind regards,
Leyla Ozsen
DownLoad Provider Support Team
mailto:support@dl-provider.com


So the same story as Emily has.
 5th of Dec, 2011 by   ruelray 0 Votes
thank you for the help on this matter thank you very much
 9th of Dec, 2011 by   ruelray 0 Votes
those any one know PROTECT-NETDWLD.COM is?
 12th of Dec, 2011 by   Sherri Lindauer 0 Votes
any one remember the phone number when you first signed up!
 17th of Dec, 2011 by   Zack99 +1 Votes
Wow...thank you everyone for sharing. I was about to register the trial membership. Luckily I found this useful board.. Thank you very much!!!
Rgds,
Zack
 20th of Dec, 2011 by   MannyAguilar +1 Votes
Thanks for sharing guys. I was seconds from falling for this trap. I knew it was too good to hear. I wanted to download the movie immortals and found this site. Thank God for these review sites
 23rd of Dec, 2011 by   This is not a scam -1 Votes
I download all my movies from this site... and i didn't get scammed... ur a load of crap!!! dont listen... this is a good site... wtf r u guys talkin bout... wateva... ill hav this site all to myself... i reccomend 10/10 for sure... later :)
 23rd of Dec, 2011 by   This is not a scam -1 Votes
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«ø˙˜µ…©π¨¥´£¢∞§¨®´∑œ™£™¡™£¢∞§¶∑œœœœœœ´®¥¨˚ƒ∂´®ˆ˚ƒ®øπ¬ƒ´®ø¬˚∂©ƒ´∂˙∆®∂ßø∂¬˙©ƒ´®†˙√ß∑¢∞§¶¨ƒ∂ß∑´®†¥¨˚∆˙©ƒ∂´£¢∞§¶•ªºπ˚∆∫√çß´®†¥¨∆©ƒ®¢∞§¶¨∆©ƒ®∂´£∑¢∞§¶•ªø˚∆∫√ƒç∂´®†¥¨∆˜ ç≈∂®†¥¶¨•ˆ˚µ˜ √ç∂®†¨&circ
 23rd of Dec, 2011 by   This is not a scam -1 Votes
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 23rd of Dec, 2011 by   This is not a scam 0 Votes
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 23rd of Dec, 2011 by   This is not a scam -2 Votes
heyyyyyyyyyyyy baby... i love u... kiss me... wat the fuk
 27th of Dec, 2011 by   KathleenE +1 Votes
After I signed up for the trial membership, the material I was searching for and found on this site disappeared. Nothing seemed to be working with my computer. I think I will call my bank and either stop future payments for this company, or report my credit card info has been compromised.
 27th of Dec, 2011 by   KathleenE +1 Votes
Also, I suspect that someone from the company has been posting here to keep people from seeing the complaints. My bank also notified me that the charges were coming from Mauritius
 29th of Dec, 2011 by   Jefke friet +1 Votes
Just make something up and they will have it ready for you to download... NOT!
Search for example for 'sdfdjkh sdfjkh sdfkjhdsf' on their website and you will find it! Really strange!
You can recognise that kind of scamming websites if you see them offering ... full download ... free download ... updated 3 days ago ... fast download ... 2011 etc...
Make something up yourself (not too big, or they will have you trough) and you will see... If they have it... GO AWAY!
 2nd of Jan, 2012 by   markmpm 0 Votes
Just as Jefke said, I entered search for the random string "eejuuski", and it "found" 3 files, all recent uploads. They are Thieves! Lying bastards.
 6th of Jan, 2012 by   Dusty31957 0 Votes
After all this time I finally got all my money back in the bank. The bank filed scam charges against the company and that case is still pending in court. It may go on forever since they are hiding behind a dummy company to get money. To "this is not a scam" why hide your name if this company is on the up and up. I can tell you why because you work for the company and after my initial post you flooded my email with your junk emails. If this is a good download site why is RIAA trying to get them shut down. Thanks, Emily
 6th of Feb, 2012 by   Rairai64 0 Votes
This company sucks!

I was looking to download one lousy movie & the same thing that happened to everyone else happened - have to be member, 3 day trial for 1.99 (cool, heaps of time to download 1 movie), no mention of AU$50 + membership after that, at the time or on my receipt, and refusal to respond to my repeated requests for the credit of this amount, considering I downloaded the stupid user tool 3 times because every time I attempted to download anything it asked me to download the tool, but then wouldn't download the stupid movie, and of course, the movie I was originally looking for was no longer there!

Seriously people, do yourself a huge favour and avoid this site like the plague!!! Trust me - you won't regret it, no matter how attractive the site you're trying to download from looks (even more reason to be sus), you don't want to have to endure what the rest of have.

And that person that left all those stupid comments (I am so cool etc). I laugh in your face Dude, have I got news for you - the rest of the world just thinks you're nothing but a big fat LOSER, who has no life, and has to resort to the tactics of a 5 yr old, and apparently only has the IQ of a house brick. Grow up!
 6th of Feb, 2012 by   Rairai64 0 Votes
Wow, thats funny - the comment I just posted didnt translate vvery well, and I checked it thoroughly before I posted it. It makes it look like Im cursing. So Ive taken out the little sign used when you shorten 2 words into 1 and will post this and see if it works. Apologies peoples.
 22nd of Mar, 2012 by   William1942 0 Votes
I too bought something for 1.99 for 3 days. They charged me 54.00, but my credit card company called me right away and asked it I wanted the charge (robot voice) I declined it. Was originaly trying to download a driver for Gigaware driver. Thanks credit union.
 28th of Mar, 2012 by   rfdguy 0 Votes
I will agree this site appears to be a scam. I thought I was signing up for the 3 day trial, but got charged immediately for a 2 year subscription I call the online help number 6 times.to try to get the account activated.Sent 6 email requests. All I got was to use the password I signed up with. Which never worked. I got 3 charges on my card because I didn't cancel in 3 days, twice one month and 1 the next month. The agents did agree to a refund 2 charges, but turned around after the refunds a debited my card again. I canceled my card the make sure the charges stopped. Never did get any satisfaction form the email help site. These guys are CROOKS. All agents have Indian accents and I think are hard to understand on purpose.
BEWARE because several other site that download software will transfer you to dl-provider.

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