bad service
I think that this company needs a very serious improvement, especially their customer service department. It's terrible.
I ordered puzzles at the end of November (long before Christmas because I know how websites work), however, the items haven't arrived yet. So I contacted customer service hoping to get their help. I was so naive. Not only didn't they help me, they also were rude to me and blamed me for being impatient. What kind of service is that? Everyone who speaks with customers in a rude manner should be fired as soon as possible.
too slow
What's the point of an expedited shipping you offer if it doesn't work and is not fast at all?
I thought it should take up to 5 days, but I have been waiting for my items for 4 weeks. It's unbelievable. I don't need them desperately, but what about other people who would want something as fast as possible?
So if you never shopped here, you should know that they don't bother to be fast.
Not happy
A strange way of communicating with customers. All I got from them was some information about the date when the package would be delivered. No confirmation, no tracking number. And no package. I have been waiting for 2 months and there's still no sign of it.
The customer service is simply ridiculous. They advised me to wait for 3 more days. For real? The world will change in 3 days or what?
of course, I didn't get anything. I knew it. I don't want to wait any longer.
Now I'm trying to figure out how to refund.
But it's definitely was my last time dealing with them.
Is Collage legit?
Collage earns 91% level of Trustworthiness
Perfect Trust Endorsement: Collage achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Collage. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Collage's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Collage.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Collage.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Collage have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Collage and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Collage has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Disappointed
I was a first time customer of www.collage.com. When I found this website they had this special offer 60% discount for first time customers and that seemed like a great deal so I decided to order something.
The point is that they did not apply the 60% discount on my order and charged me the full price.
I contacted Collage support and they promised to resolve my issue but nothing was done. Will not order anything from this company again.
They didn't provide my order, news and money back
I made the collage on the website www.collage.com. I saved it and sent to this company in order to print it out. The seller informed me that I needed to wait couple of days. After that no info, money was taken from me. I waited 5 days and the seller didn’t contact me or provide any news. The worst company ever, so avoid these ### and post comments about your experience with them.
Hi, this is Shell with Collage.com. I apologize for the experience you had. This is definitely not normal practice at Collage.com. Please email me at support@collage.com and put it to the attention of Shell in the subject line, and I will get this taken care of for you right away. Thank you very much and have a wonderful day! -Shell-
No college and no idea how to get money back
I created a collage on the website www.collage.com. I sent it to this company and asked to print it out. I was really upset, ‘coz I haven’t received this collage on time, but after that it wasn’t so important. I tried to reach this agent, but he was total jerk and couldn’t provide any info at all. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.
Hi, this is Shell with Collage.com. I am very sorry that this happened. I would like to know more information about this situation so that we can get this resolved for you. Please email us at support@collage.com and put it to the attention of Shell and I will take care of this personally.
Thank you very much. I look forward to hearing from you. Have a great day!
Overview of Collage complaint handling
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Collage contacts
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Collage phone numbers+1 (888) 797-1902+1 (888) 797-1902Click up if you have successfully reached Collage by calling +1 (888) 797-1902 phone number 0 0 users reported that they have successfully reached Collage by calling +1 (888) 797-1902 phone number Click up if you have UNsuccessfully reached Collage by calling +1 (888) 797-1902 phone number 0 0 users reported that they have UNsuccessfully reached Collage by calling +1 (888) 797-1902 phone number
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Collage emailscontact@collage.com100%Confidence score: 100%Supportcollageinthecommunity@collage.com99%Confidence score: 99%support@collage.com97%Confidence score: 97%support
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Collage headquarters1471 Lynwood, White Lake, Michigan, 48383, United States
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Collage social media
Recent comments about Collage company
They didn't provide my order, news and money backOur Commitment
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