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www.Car-Hire-UK.com Complaints - No refund!

Review all www.Car-Hire-UK.com complaints

www.Car-Hire-UK.com
Posted: 2008-03-25 by Duncan Murphy [send email]
No refund!
Complaint Rating: 60 % with 5 votes
Company information:
www.Car-Hire-UK.com
Heathrow, Berkshire, England
United Kingdom
www.car-hire-uk.com

This company met us at Heathrow airport in June 2007 with an upgraded car and we signed a car and fuel deposit of £670 which they charged to our card and never returned. The car was returned in good condition and they confirmed this. I have rung them maybe 30 times and each time they promise it is a mistake and they will refund the money immediately but they never do. My bank is investigating but seem powerless to do anything without a "refund" voucher from the company, which of course they will not issue. A google search will bring up numerous complaints on this company. They have no physical address only a very professional looking website. If anyone has any idea how to get this money back or get them closed down please let me know! Beware!
Comments United Kingdom Car Rental
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www.Car-Hire-UK.com - No refund from deposit!

Comments

209 days ago by Sidney Coutt [send email]
this review caught my eye as leaving feedback on another company, never had a problem with them, and it was exceptional service excellent vehicle, so cant agree with this, although i dont know your full circumstances, but overall i found them good?
209 days ago by Emma Finchelsea [send email]
I too disagree this is not true, you must be a competitor!!! what aload of rubbish
156 days ago by Wendy Keilani [send email]
This same scam happened to me, and I am trying to get my deposit back as we speak. My Visa company is going to dispute the charge. The exact same scenario happened - I was charged the 600 pound deposit plus 70 pound fuel deposit. I returned the car in perfect condition with a full tank of fuel. Numerous calls and hours spent on hold (from U.S. to UK - lot of $$) with the only piece of information that my account said "Accident" so the deposit was not being returned. They said the accounts people would return my call - nothing. No response from numerous emails as well. THIS COMPANY IS SCAMMING INTERNATIONAL CUSTOMERS WHO PAY A DEPOSIT IN ADVANCE. BEWARE THIS COMPANY.

See previous comments - the police in Bromley are apparently investigating.
151 days ago by Roger [send email]
I have exactly the same experience as the US customer above. Car returned undamaged but security deposit and fuel deposit retained. Accident damage cited when queried, but it did not occur. Car returned on 26 May 2008, so scam still happening.
I will fight this one until the management go to gaol.
Glad to hear police are involved already.
132 days ago by Wendy [send email]
I did finally get my deposit back. I guess if you show them you're serious, and your credit card company backs you up, they give in and return the deposit. So the bottom line is don't give up and get your credit card company to dispute the charge. It works!
103 days ago by Chris [send email]
I have experienced the same thing. A company called SELF DRIVE SOLUTIONS LTD. charged me 116.27 and tried to keep me on hold forever ... I am still fighting and have adviced my bank to deal with it. I have also posted this to the police.
73 days ago by Jeff Leung [send email]
Yes, this caught my eye, but not the right web address, its the Car Hire Co, which use to be thrifty car rental, and has now moved to Napier road, they now dont seem to have a web address, 02083253417 is the phone number for these bastards,

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