Complaint Rating:

Company information:
WuYi Tea
Toronto, Ontario
Canada

I had subscribed to a free trial offer for WuYi Tea. The offer was until you are satisfied you will not be sent any other box. while under free trial offer, I sent them an email that the tea is not suiting me and I feel nauseated. yet they sent me a box (during trial period) and charged me for it. I wrote back of cancellation and returned this box. yet they charged me for another box, even though they had not sent it. Now they are refunding me for these boxes less their stocking fee. First of all they should not have sent me any boxes and when I return they charge me stocking fee. I am at a loss for returning their package (which they should not have sent) and stocking fee. and their customer service is totally useless, they don't understand what you talk (in English) and their email response are way out of the subject matter. they don't seem to read what you have asked for.