Complaint Rating:

Company information:
Wu-Yi Source
5300 Ontario Mills PKWY Unit # 400
United States
wu-yisource.com

These are some of the worse people to deal with. I thought I was getting one month's supply of tea for $4.95 just to find out that's not the way it is. I emailed them to cancel and to not debit my account anymore, didn't happen. They claimed they never received the email and I have to send the tea back to get a refund. They charged me $59.95 for the box that I thought was suppose to be $4.95. I read them back the email that I received from them on the first 30 days FREE. I was told that it's only free for 2 weeks until you decide if you want to keep it or not. I went round and round with these people. I finally ask, what if I had already drank the tea, I would have nothing to send back, after all, it was suppose to be FREE. Dead silence. She then told me I had to send back the tea and I would only get back the money for the amount of tea bags that I'm sending back. Don't you know I went off. So far I have spoke with 2 people and chatted live with 4 different ones. That's how you're suppose to get your refund back. They gave me a cancelation # and I took it to staples to return the product. Well guess what, I'm told there is no street # that matches what they gave me. I came back to my office and got back online to the chat and explained this to the lady. She said it was correct and to send it to that address. I go back to staples and showed her the live chat (I printed it out). I get it sent (cost me $10.42) come back, went back to the chat and gave the lady the tracking #. She tells me to call back in 1 to 2 days because they haven't updated the tracking system. I will never deal with this company again and would advise anyone reading this to do the same. It's a SCAM and I will keep dealing with them until my money is back into my account. BUYER BEWARE !!!