Complaint Rating:

Company information:
wu-yi source
p.o.box 123
Ontario, California
United States
Phone: 866-449-5567
www.wu-yisource.com

Tea company told me, I could try their tea for $4.95, and when I recieved the shipment, paper work said, they would send more future shipments. I immeaitely called them, and told them, after I try it, I will let them know if I want more in the future. They promised they wouldn't charge anything to my card. They charged $19.95 for some kind of living lean thing. Then, another $29.95 for something. I called them again. They immiately credited the living lean thing. Then, I asked why they didn't credit the $29.99 also, then they tell me, I have to mail the tea back to them to recieve credit. So I did. And never recieved it. I called them again after more than a month. They tried to give me a lot of trouble about tracking numbers, and told me I had to go to web site, and chat with someone to get credit. So I did. And, they wanted to know dates of me mailing the tea to them. I told them, I wasn't told to keep record of any dates, or tracking numbers. They finally sent me an email, saying they are crediting me for $29.95. I had to get real upset with every person I talked to, to get anything done, and put up with getting the run around.