Wu-Yi Source Tea Complaints

204 days ago by Katy [send email]

Don't think it's over yet. It takes time and if you stop - that's what they are counting on.
Phone calls and emails don't really work. You must go to the Wu Yi website at http://www.wu-yisource.com/indexD.php

Then click on the blue LIVE CHAT button. You will have to explain your situation thoroughly to the operator. Stick to your points, for example, that you only wanted the initial free trial, that you've been trying to cancel without success, that you want to return the product, that you want and demand a full refund as promised in their IRON CLAD 60-day money back guarantee. You will be asked to send the unused tea back with tracking/delivery confirmation. Follow the instructions and watch your credit card or bank statements carefully. I did and received a refund.

Then you must ask the operator how to cancel the Living Large charges of $19.95 a month that you have been charged with authorization. Tell them that you never even knew you were enrolled and that the charges have been made without your knowledge or approval. WuYi will give you a number to call. Tell the operator to keep the live chat open and call the number. When you are connected, ask to speak to a supervisor. Demand a refund of all charges and cancellation of your membership. Make sure they know that the terms were not clearly disclosed, that you never knew about Living Large, that you never agreed to be a member, etc. Stick to your guns and don't take no for an answer. Don't hang up until you get what you want. Make sure you get a confirmation number from them and again, watch your credit card statement. Even though you cancelled your card, they can start charging your new one!!! You must dispute the charges with your credit card company and tell them to block them from charging your new card.
If you don't get a compete refund from LL go back to the chat operator and demand that they complete the refund since the bogus charges originated from an order with them and without your consent. When I did that Wu-Yi said they would call LL on my behalf and get the rest of the refund to me. As if I don't know their the same company!
It's very complicated and almost impossible, but if you are determined and stick to it you can get a refund. Most people don't want to take the time to get refunds or cancel and that's what they count on. It's worth the time and it is your right!! Good luck.

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