Wu-Yi Source Tea Complaints - unauthorized debit withdrawal

204 days ago by Katy [send email]

Suzanne, I hope you're not stopping here. You need to continue to pursue cancellation until you see refunds on your card or bank statements. You will continue to get tea and be enrolled in Living Large unless you receive confirmation of cancellation.

Phone calls don't really work. You must go to the Wu Yi website - http://www.wu-yisource.com/indexD.php
Then click on the blue LIVE CHAT button. You will have to explain your situation thoroughly to the operator. Stick to your points, for example, that you only wanted the initial free trial, that you've been trying to cancel without success, that you want to return the product, that you want and demand a full refund as promised in their IRON CLAD 60-day money back guarantee. You will be asked to send the unused tea back with tracking/delivery confirmation. Follow the instructions and watch your credit card or bank statements carefully. I did and received a refund.

Then you must ask the operator how to cancel the Living Large charges of $19.95 a month that you have been charged with authorization. Tell them that you never even knew you were enrolled and that the charges have been made without your knowledge or approval. WuYi will give you a number to call. Tell the operator to keep the live chat open and call the number. When you are connected, ask to speak to a supervisor. Demand a refund of all charges and cancellation of your membership. Make sure they know that the terms were not clearly disclosed, that you never knew about Living Large, that you never agreed to be a member, etc. Stick to your guns and don't take no for an answer. Don't hang up until you get what you want. Make sure you get a confirmation number from them and again, watch your credit card statement. If it was through your bank, go to the bank and tell them to block charges. You might have to cancel your credit card and get new one. If you don't get a compete refund from LL go back to the chat operator and demand that they complete the refund since the bogus charges originated from an order with them and without your consent. When I did that Wu-Yi said they would call LL on my behalf and get the rest of the refund to me. As if I don't know their the same company!
It's very complicated and almost impossible, but if you are determined and stick to it you can get a refund. Good luck.

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Wu-Yi Source Tea Complaints - unauthorized debit withdrawal

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