Complaint Rating:

Company information:
Wu-Yi Source
5300 Ontario Mills Pkwy, Unit 400
Ontario, California
United States
Phone: 866 449 5567
wu-yisource.com

I was "selected" to receive a free trial from Wu-Yi Source. It was supposed to be a 14 day supply for free; all I had to pay was shipping. Well, my package arrives and there is a 30-day supply. So, I checked my receipt. It says I will receive a 30-day supply for free abd that I only had shipping charges. Ok, cool. Well, 2 weeks later, my husband calls me wanting to know why there is a $60 charge to our bacnk account. I check and sure enough, it's Wu-Yi Source. So, I call the 866 number and talk to a person that I can barely understand. He tells me that only the 14 days was free and that they have to charge me for the rest of the box, which magically equals the charge for the whoel box. So, I tell the guy that my receipt even states that the 30 day supply is free and he tells me that I obviously didn't read the terms and conditions. Alll I saw in the terms and conditions was that I was signing up for a memeber ship and that if I didn't want to receive additional shipments I would need to cancel after 2 weeks. Nothing about being charged for the full box that was supposed to be free. Then, he proceeds to tell methat the only way I can get my money back is to send the entire box back to them and they will honor (ha!) their 60 day money-back guarantee. The only catch is that I have to have a tracking number so that they can process it. Needless to say, I told the guy what I thought of their company and that I would make sure that I warned people on every internet site I can find not to deal with them ever. They are totally shady and have no morals or ethics!