Complaint Rating:

Company information:
Burger King
Towanda, Pennsylvania
United States
Phone: 570-265-5242
www.burgerking.com

June 25, 2008, 07:14 p.m. order #549, taken by randi. On todays date, I went to the drive-thru and ordered a #2 with cheese, add mustard, hold the mayo and ketchup. The order was repeated by the drive-thru employee, and order was picked up at the window. I then drove 5 miles back home to enjoy my supper. When I opened the burger it was drowned with mayo and ketchup. I checked the receipt and the order was correctly entered. I called the store next, the conversation is as follows: phone rings, bk employee answers, yea. May I speak to the manager please. bk employee, yea. silence, are you the manager? Bk employee, yea. May I have your name? Bk employee, no. problem was explained to unknown bk employee, I was then asked for my name, I said if I can't have your name, then you can't have mine. Unknown bk employee then stated, fine, don't ever come back. At this point I hung up. Several minutes later the unknown bk. employee called me back to inform me that she had gotten my name and phone number from *69 and had filed harassment charges with the local police. all I wanted was a hamburger. I do not believe that this the standard procedure for customer complaints.