Complaint Rating:

Company information:
JP Morgan Chase
Tampa, Florida
United States

I had a convenience check 0% until June 2009 statement opening date. Paid it off and it was posted on 5/29/09. Bills have statement dates that run from 12 of one month to 11 of next month. Called customer service desk and asked when I had to pay the balance by as their statements have Statement date mid month to mid month and wanted to be sure I paid off balance. Was told by their customer service desk (Stephanie) that I needed to pay it off prior to 6/1/09. Statement recieved on 6/18/09 covers 5/12/09 to 6/11/09. Called immediately June 18, 2009 as even though I paid the balance and it was posted on 5/29/09, they were billing interest. I dispute d charge and asked them to review their call center records (they are suppose to be recorded) and credit back that interest as I was given the wrong information. Really was getting no where so asked to speak to the supervisors supervisor and was told that it was Nancy and she was not there at the present time. I left a voicemail on Nancy's line and asked that she call me back that day as I was heading out for London and wanted to resolve this. Of course, no call back - in fact no call back while I was gone according to my husband and the answering machine. Wrote a letter 6/18/09 stating the facts and returned from London and there is no response and no call backs. Decided to pick up phone and call them to see what was going on. They told me they would not credit the interest and in fact they were billing more interest even though I took the time to write them and officially dispute the bill. In any case, I want to write to a higher up in the organization and also to the regulatory agencies. Can someone give me the names of the regulatory agencies I need to officially lodge my complaint?