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Vodafone Complaints - wrong charges

Review all Vodafone complaints

Vodafone
Posted: 2008-01-03 by Nikhil Umberkar [send email]
wrong charges
Complaint Rating: 100 % with 1 votes
helo i am currently using your vodafone prepaid card. i have also added the Re. 59 bonus card(which gives 30p/50p/Re1.00 for V2V, V2Others, & V2Local respectively) now for two days when i dial a local mobile phone i am charged for local landline & when i asked at 111 they gave some irrelavant answers

pl help thanks
Comments India Unauthorized Charges
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Comments

81 days ago by Dawood I Shaikh [send email]
Dear Sir,
I have using your prepaid services vide mobile no.9930030061. I have refilled my phone in the first week of September 2008 and as I remember my balance was Rs.67/=. On checking the same on 8-9-2008 to my surprise I found it as Rs.-214/=. For which I have spoken to your executive Mr. Qasim Khan on your customer care no. on 14-09-2008. He told me that I have used internet and other seervices on 07-09-2008 for downloading game and explained charges for the same as approx. Rs.250/=. I had asked him that if my balance was not enough to download a game why the co. allowed me for the same. He told me that it is co.'s policy to give credit to the customer and the charges were credited to my account after deducting my remaining balance from my account. He has registered my complaint vide no.555544362 dt.14-09-2008
1. I would like to ask you why you have given me the credit if I have not asked for the same.
2. If our balance goes down below Rs.10/=your operator reminds us about the same everytime we try to make a call and if balance is over we were not allowed to call at all. So why this kindness in case of downloading the game, using of internet etc.
3. The phone is used by my wife and she is not even S.S.C. and that to from vernacular medium and she does not know how to use internet and other services.
4. Why my internet and other services were kept open without my knowledge to which I can ill afford.
Pl. reply at the earliest and kindly refill my original balance.
Thanking you,
25 days ago by Venkata Krishna Reddy S [send email]
Dear Sir/Madam,
I am using your prepaid services vodafone mobile no.9886753578. I have refilled my phone in the first week of November2008 and as I remember my balance was Rs.160/=. checking on 8-11-2008 the balance is 126 after half an hour I check the balance surprise I found is as Rs.27/=. For which I have spoken to your executive Mr. Praveen on your customer care no. on 08-11-2008 around at 8pm. He told me that I have used internet and other seervices on 08-11-2008 for downloading game and explained charges for the same as approx. Rs.99/=. I told him 100% sure I did not download any game. Why you are deducting Rs 99/- from my balance? He is not interested to take complaint and suggesting to go vodafone customer care center. This is ridiculous service you are providing to the customers. Once again call to the customer care this time Sachin karpe has register the complaint and send the reg no 870131408 sms dt.08-11-2008 around 8.30 pm. pls refund my amount to the my account as early as possible.

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