Company information:
CARS (ETA ASCON GROUP OF COMPANIES)
United Arab Emirates
August 12, 2008
M/s.CitiBank
Citibank Card Centre
P.O.Box 3131
Dubai
Dear Sirs.
SUB : CREDIT CARD NO.5459 8740 0368 9026 – EMIRATES MASTER CARD
4920 8700 1195 4018 – VISA CARD
I, SEENI MATHAR U.ALIYAR, working as ASST.GENERAL MANAGER – FINANCE IN ETA GROUP OF COMPANIES for the past 27 years, and holder of above credit cards would like to put forth my tale story as follows :-
I was on Vacation in India and “I received a call from my Banker (Commercial bank of Dubai) to my Roaming mobile number stating that I have issued a cheque for Dhs.149, 831.95 for which I am not having sufficient funds and we are returning the cheque”.
On hearing this, I was really surprised & shocked that I have not issued any cheque for an amount of Dhs.149, 831.95. In the meanwhile while I was in India, I tried to use my MasterCard on various shopping places, but it always got rejected, which put me in an embarrassing situation in front of my people.
When I returned from my vacation, I have noticed from my statement that the cheque amount deposited by your Bank was Dhs.149, 831.95 whereas I have made cheque payment for Dhs.14931.95 only. This has resulted in my cheque being returned for insufficient funds. Further, the same cheque was again presented by your Bank on 30/07/08 for the correct amount of Dhs.14931.95, which has got cleared.
I would like to emphasize that the above transaction ( not only a total loss of Dhs.150/- for cheque return + Dhs.99/- Bank charges as interest for return cheque + your current statement shows Over limit charges of Dhs.115/- + Late fee charges of Dhs.115/- + Finance charge of Dhs.743.68 & totaling Dhs.1222.80) has clearly put my credibility into mishap with my Bank.
I strongly condemn the ridiculous act of your staff for the above error, I appreciate a suitable compensation be paid to amend the damage entrusted upon me, apart from reversing the above charges, or else I may have to file deferment case against CITI BANK.
Best Regards
(S.U.ALIYAR)
MOB: NO.050-4542062
C/O. CARS
P.O.BOX 5239
DUBAI, UAE
