Complaint Rating:

Company information:
Hewlett Packard
United States
hp.com

I bought the laptop on March from a BestBuy and it broke on April. The video screen got corrupted/jumbled and didn't work anymore. I sent it back to HP, through BestBuy since HP has a 1 year warranty on it. When in line at BestBuy to send it back, I found out there were 2 other people waiting in line to send their HP Laptops (the same model I had) for the exact same problem!

HP sent it back and refused to fix it because they said the machine was "dirty". How can "dirty" be a deal-breaker?!!! I had the laptop in a normal desk setup, it didn't get any more dirty than anything else around it. Saying they won't fix something because it's "dirty" gives them card-blanch to refuse service on ANYTHING! Basically their warranties mean NOTHING!!! Don't buy from this company - they make faulty equipment that they refuse to service for any reason or no reason at all.