Complaint Rating:

Company information:
Qwest
United States
qwest.com

I own a real estate brokerage in Phoenix, AZ. I have had Cox Service for business at my old office for 2 years, which was great and well worth the prices they charged. I recently changed offices and was forced to take Qwest at the new office. Worst Service EVER!!!

Qwest is way more expensive than cox. Their service sucks. They were charging me 69.99/mo for 5mb internet and my speed is around 1mb. I got 1.5mb from Cox for 19.99/mo.

My first bill was $264.73 This included a bunch of charges for items I was told was included with the one year contract I signed. Here is the kicker...if i dispute the unjust charges they report me a paying late. They think it is fair to pay the bill and if they find the charges unjust they will refund the money at a later date. Sorry Qwest I don't play like that!

Anyone who has the choice between Cox or Qwest. Go Cox and save yourself a ton of money, headache and time.

Qwest, I am counting down the days until you go out of business!