Complaint Rating:

Company information:
CheapOair.com
United States

CheapOair.com is the WORST travel web site to use-DO NOT USE THEM! If you experienced the worst service ever, as I did, I urge you to file a FORMAL COMPLAINT to ConsumerAffairs.com.

I've booked many vacation trips using other travel web sites and experienced the WORST service ever with CheapOair. They were the best price at the time I booked a trip so I thought I would use them. Little did I know you get extra add-on charges and extremely bad service. CheapOair called me to tell me my flights have been changed and I need to call back to make changes to my flights and/or possible refund--WRONG!

I had to call twice to speak to two different representatives (female and male). It takes 15 minutes for CheapOair representitives to connect to a customer. And their recording says to please hold the next courteous representative will be with you momentarily.

Once you finally get connected, the representatives could not speak clearly or speak very good English and would not listen to me when I asked to repeat what they said--continued to talk. They became extremely rude and the female representative decided to say over and over HELLO-HELLO-HELLO-HELLO-HELLO-HELLO-HELLO, etc., until I decided to hang up and call again. The male representative decided to mock me when I was asked to confirm booking number and name. Needless to say, I had enough of this horrible service.

I immediately filed a FORMAL COMPLAINT to ConsumerAffairs.com to report this company/organization. I received a notification that my complaint will be published for all local agencies, law enforcement, media, etc., to review and keep on record for future complaints with this company/organization.

The more complaints ConsumerAffairs.com receive about this company/organization, the better off us consumers will be.