Complaint Rating:

Company information:
Walk on Art
Scottsdale, Arizona
United States
walkonartfinerugs.com

I'm not in the habit of complaining...I'm a small business owner and understand that, sometimes, things go wrong and as much as we'd like to, you can't satisfy everyone. With that said, Intuit/IMS have done more than enough to make me feel obligated to detail my experience in the high hopes of deterring anyone who might be considering utilizing their services.

I have never dealt with a company that was as apathetic as IMS. Because they are the only merchant solution available if one is using their Quick Books POS system they seem to have (or think they have) a fairly stable foot hold on majority of small businesses. This attitude comes through loud and clear when speaking with their representatives.

I would encourage anyone who has been approached by IMS or is looking into them to head a different direction.